Can I cancel and get a refund?

We’re sad to see you go, but if you’ve tried Elementor Pro or an Elementor Pro website and decided it’s not for you, we’ll gladly cancel your subscription and refund you for your purchase, if it’s within 30 days.

Before continuing, please note the following:

• Upgrades and renewals are not eligible for a refund.
• Elementor AI subscriptions are not eligible for a refund.
• Refunds will be issued for first purchases within the first 30 days.
• By requesting a refund you are essentially canceling your Elementor paid subscription, which will result in losing access to Elementor Pro and its widgets. 
• For Elementor hosted websites, 72 hours after canceling your subscription, your website will go offline and can’t be recovered.
• Refunds are issued to the payment method used upon purchasing the subscription.
• PayPal refunds usually happen within 24 hours. Credit card refunds take approximately 5-10 business days, depending on your bank.
• If you have multiple subscriptions, make sure you specify which subscription you want to cancel

We recommend having the following prepared for smoother handling:

• The email address associated with the account and your current contact email if it changed
• The plan type (e.g., Essential, Advanced, Business, Scale, AI, Hosting)
• Proof of purchase
  • The last 4 digits of the card used to purchase the subscription, the cardholder’s name, the purchase amount
  • The PayPal Transaction ID
  • The invoice number

To cancel your subscription and get a refund:

1. Open the cancellation form.
   
2. From the dropdown, click the subscription you want to cancel.
   
3. Click Continue Cancellation.
   
   The next screen notes the features you will lose access to and gives you an opportunity to keep your subscription or change plans.
4. Click Continue Cancellation.
   
5. Select the reason for your cancellation and click Continue Cancellation.
   
   Warning

   You can only cancel and receive a refund within 30 days of purchase.
   
   You are offered access to additional resources if you want to give Elementor another chance.
   
6. Click Continue Cancellation.
   
   A support ticket is created to cancel your subscription.
   Once your request is processed, it takes between 5-10 business days to issue the refund.

After cancellation

After cancelling your account:

Elementor Host users

• Your website will be deleted, so back up your site before cancelling

Elementor Builder users

• You will no longer be able to update Elementor Pro
• You will not longer be able to edit or add Elementor Pro widgets

Cancel a subscription when you can’t access your account

If you want to cancel your subscription, follow the procedure outlined here.

Cancellation FAQ

Is the refund automatic once I cancel?

No. Refunds are not automatic. You must submit a refund request via the form.

Is an auto-renewal considered a new purchase under the 30‑day guarantee?

No. Auto-renewals are not considered new purchases.

Do you have a 30‑day money‑back guarantee?

Yes, for eligible new purchases of Elementor Builder and Elementor Host only, within 30 days of purchase.

Can I get a refund for Elementor AI?

No. Elementor AI is non-refundable because a free trial is offered before purchase.

How do I know my refund went through?

You’ll receive an email confirmation when a refund is issued. Refunds typically appear within 5–10 business days.

Why can’t I attach files to my case or see a reply button?

You’ll be able to send files to Support by replying to the email confirmation you receive after submitting a ticket. That email is linked to your ticket.