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Reconnect a user to a site

Last Update: April 24, 2024


The best way to access your websites is through the My Elementor dashboard. However, sometimes a user’s dashboard is out of sync with the website. Symptoms of this are:

  • Trouble logging into the site from the My Elementor dashboard
  • The checklist of website creation steps does not appear
  • They cannot access the list of recently edited website pages

If this occurs, syncing your website from the Elementor dashboard will solve the issue. 


To sync your site using the My Elementor dashboard:

  1. Go to your My Elementor dashboard.
    image 121 Reconnect a user to a site 1
  2. Hover over the website card of the site you want to sync with.
    image 122 Reconnect a user to a site 3
  3. Click Manage this website.
    image 123 Reconnect a user to a site 5
  4. In the left panel, click Roles.
    image 124 Reconnect a user to a site 7
    In the right window, a list of website users appears. If a user is not synced with the site, they will be tagged as Disconnected.
    image 125 Reconnect a user to a site 9
  5. Click Sync.

The user is reconnected to the site.

Have more questions? We’re more than happy to assist.

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