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meet the team
Team: Tier 2 Customer Service
Super Power: Technical Issues
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<strong>Ilija</strong>, Serbia <img src="https://elementor.com/wp-content/uploads/2022/03/Serbia-flag.png" alt="israel Flag" width="26" height="26">
Team: Tier 1 Customer Experience
Super Power: Editing Anything
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<strong>Debbie</strong>, Israel <img src="https://elementor.com/wp-content/uploads/2022/03/isr-flag.png" alt="israel Flag" width="26" height="26">
Team: SME Group
Super Power: Styling Issues
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<strong>Aljon</strong>, UAE <img src="https://elementor.com/wp-content/uploads/2022/03/UAE-flag.png" alt="israel Flag" width="26" height="26">
Team: SME Group
Super Power: WooCommerce
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<strong>Anatolii</strong>, Ukraine <img src="https://elementor.com/wp-content/uploads/2022/03/Ukraine-flag.png" alt="israel Flag" width="26" height="26">
Team: Account and Billing
Super Power: Account Access
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<strong>Micol</strong> , Israel <img src="https://elementor.com/wp-content/uploads/2022/03/isr-flag.png" alt="israel Flag" width="26" height="26">
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Supporting
You Better

Customer experience is a top priority, and we’ve used our user’s feedback to provide them with the support they need. Here’s what we’ve achieved so far:

Support
Agents Hired

92%

Ticket
Resolution Time

52%

response Time
reduced

93%

5 star
ticket ratings

58%
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Award Winning Team

Winner of the 2022 Stevie® Awards for Sales & Customer Service - in recognition of achievements in customer support.

See What Customers Have to Say

Customer Satisfaction
Laura
Sent via Dec. 10, 2021“I’m so indebted to you! I can’t thank you enough for the guidance. Truly. “
Sent via <svg width="22" height="22" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M3.2243 4.73956C2.77911 4.73956 2.41821 5.10046 2.41821 5.54565V16.2935C2.41821 16.7387 2.77911 17.0996 3.2243 17.0996H18.2713C18.7165 17.0996 19.0774 16.7387 19.0774 16.2935V5.54565C19.0774 5.10046 18.7165 4.73956 18.2713 4.73956H3.2243ZM4.0304 7.38981V15.4874H17.4652V7.38993L12.6846 11.067L12.6846 11.067C12.1293 11.4941 11.4484 11.7257 10.7479 11.7257C10.0474 11.7257 9.36648 11.4941 8.81122 11.067L8.81117 11.067L4.0304 7.38981ZM16.1707 6.35174H5.32511L9.79412 9.7891L9.79417 9.78914C10.0676 9.99949 10.4029 10.1135 10.7479 10.1135C11.0929 10.1135 11.4282 9.99949 11.7016 9.78914L11.7017 9.7891L16.1707 6.35174Z" fill="black"/> </svg> Dec. 10, 2021
Helene
Sent via Dec. 6, 2021“Oh thank you so so much. I can cry of joy You light up my day. Merci beaucoup 🙂 “
Sent via <svg width="22" height="22" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M3.2243 4.73956C2.77911 4.73956 2.41821 5.10046 2.41821 5.54565V16.2935C2.41821 16.7387 2.77911 17.0996 3.2243 17.0996H18.2713C18.7165 17.0996 19.0774 16.7387 19.0774 16.2935V5.54565C19.0774 5.10046 18.7165 4.73956 18.2713 4.73956H3.2243ZM4.0304 7.38981V15.4874H17.4652V7.38993L12.6846 11.067L12.6846 11.067C12.1293 11.4941 11.4484 11.7257 10.7479 11.7257C10.0474 11.7257 9.36648 11.4941 8.81122 11.067L8.81117 11.067L4.0304 7.38981ZM16.1707 6.35174H5.32511L9.79412 9.7891L9.79417 9.78914C10.0676 9.99949 10.4029 10.1135 10.7479 10.1135C11.0929 10.1135 11.4282 9.99949 11.7016 9.78914L11.7017 9.7891L16.1707 6.35174Z" fill="black"/> </svg> Dec. 6, 2021
Jeannie
Sent via Dec. 9, 2021“You are the best, Tal!!!!! I’d hug you if I could *hug*”
Sent via <svg width="22" height="22" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M3.2243 4.73956C2.77911 4.73956 2.41821 5.10046 2.41821 5.54565V16.2935C2.41821 16.7387 2.77911 17.0996 3.2243 17.0996H18.2713C18.7165 17.0996 19.0774 16.7387 19.0774 16.2935V5.54565C19.0774 5.10046 18.7165 4.73956 18.2713 4.73956H3.2243ZM4.0304 7.38981V15.4874H17.4652V7.38993L12.6846 11.067L12.6846 11.067C12.1293 11.4941 11.4484 11.7257 10.7479 11.7257C10.0474 11.7257 9.36648 11.4941 8.81122 11.067L8.81117 11.067L4.0304 7.38981ZM16.1707 6.35174H5.32511L9.79412 9.7891L9.79417 9.78914C10.0676 9.99949 10.4029 10.1135 10.7479 10.1135C11.0929 10.1135 11.4282 9.99949 11.7016 9.78914L11.7017 9.7891L16.1707 6.35174Z" fill="black"/> </svg> Dec. 9, 2021
Erin
Sent via Dec. 6, 2021“Thank you so much! Your screencast made that incredibly easy. Appreciate your assistance! Everything works exactly as we wanted now.”
Sent via <svg width="22" height="22" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M3.2243 4.73956C2.77911 4.73956 2.41821 5.10046 2.41821 5.54565V16.2935C2.41821 16.7387 2.77911 17.0996 3.2243 17.0996H18.2713C18.7165 17.0996 19.0774 16.7387 19.0774 16.2935V5.54565C19.0774 5.10046 18.7165 4.73956 18.2713 4.73956H3.2243ZM4.0304 7.38981V15.4874H17.4652V7.38993L12.6846 11.067L12.6846 11.067C12.1293 11.4941 11.4484 11.7257 10.7479 11.7257C10.0474 11.7257 9.36648 11.4941 8.81122 11.067L8.81117 11.067L4.0304 7.38981ZM16.1707 6.35174H5.32511L9.79412 9.7891L9.79417 9.78914C10.0676 9.99949 10.4029 10.1135 10.7479 10.1135C11.0929 10.1135 11.4282 9.99949 11.7016 9.78914L11.7017 9.7891L16.1707 6.35174Z" fill="black"/> </svg> Dec. 6, 2021
Lacie
Sent via Dec. 7, 2021“This is my third time asking for help with an issue. Without fail, you guys figure it out and do a great job explaining it/sending additional videos with even more helpful information. Ya'll are great! Thanks a bunch.”
Sent via <svg width="22" height="22" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M3.2243 4.73956C2.77911 4.73956 2.41821 5.10046 2.41821 5.54565V16.2935C2.41821 16.7387 2.77911 17.0996 3.2243 17.0996H18.2713C18.7165 17.0996 19.0774 16.7387 19.0774 16.2935V5.54565C19.0774 5.10046 18.7165 4.73956 18.2713 4.73956H3.2243ZM4.0304 7.38981V15.4874H17.4652V7.38993L12.6846 11.067L12.6846 11.067C12.1293 11.4941 11.4484 11.7257 10.7479 11.7257C10.0474 11.7257 9.36648 11.4941 8.81122 11.067L8.81117 11.067L4.0304 7.38981ZM16.1707 6.35174H5.32511L9.79412 9.7891L9.79417 9.78914C10.0676 9.99949 10.4029 10.1135 10.7479 10.1135C11.0929 10.1135 11.4282 9.99949 11.7016 9.78914L11.7017 9.7891L16.1707 6.35174Z" fill="black"/> </svg> Dec. 7, 2021
Primoz
Sent via Dec. 10, 2021“Your support team did an excellent job helping me out. They understood what my problem was and really made an effort to find a solution. Thanks, guys, you rock 🙂 “
Sent via <svg width="22" height="22" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M3.2243 4.73956C2.77911 4.73956 2.41821 5.10046 2.41821 5.54565V16.2935C2.41821 16.7387 2.77911 17.0996 3.2243 17.0996H18.2713C18.7165 17.0996 19.0774 16.7387 19.0774 16.2935V5.54565C19.0774 5.10046 18.7165 4.73956 18.2713 4.73956H3.2243ZM4.0304 7.38981V15.4874H17.4652V7.38993L12.6846 11.067L12.6846 11.067C12.1293 11.4941 11.4484 11.7257 10.7479 11.7257C10.0474 11.7257 9.36648 11.4941 8.81122 11.067L8.81117 11.067L4.0304 7.38981ZM16.1707 6.35174H5.32511L9.79412 9.7891L9.79417 9.78914C10.0676 9.99949 10.4029 10.1135 10.7479 10.1135C11.0929 10.1135 11.4282 9.99949 11.7016 9.78914L11.7017 9.7891L16.1707 6.35174Z" fill="black"/> </svg> Dec. 10, 2021
Emil
Sent via Dec. 8, 2021“Support was excellent. Response time was quick and the solutions presented were thorough. Thank you, much appreciated!”
Sent via <svg width="22" height="22" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M3.2243 4.73956C2.77911 4.73956 2.41821 5.10046 2.41821 5.54565V16.2935C2.41821 16.7387 2.77911 17.0996 3.2243 17.0996H18.2713C18.7165 17.0996 19.0774 16.7387 19.0774 16.2935V5.54565C19.0774 5.10046 18.7165 4.73956 18.2713 4.73956H3.2243ZM4.0304 7.38981V15.4874H17.4652V7.38993L12.6846 11.067L12.6846 11.067C12.1293 11.4941 11.4484 11.7257 10.7479 11.7257C10.0474 11.7257 9.36648 11.4941 8.81122 11.067L8.81117 11.067L4.0304 7.38981ZM16.1707 6.35174H5.32511L9.79412 9.7891L9.79417 9.78914C10.0676 9.99949 10.4029 10.1135 10.7479 10.1135C11.0929 10.1135 11.4282 9.99949 11.7016 9.78914L11.7017 9.7891L16.1707 6.35174Z" fill="black"/> </svg> Dec. 8, 2021
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