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Site update troubleshooting

Last Update: September 28, 2023

Note: This article is relevant for both staging and live sites. 

If you encounter issues after updating on your staging site, try the troubleshooting steps listed below:

  • Activate Safe Mode. If the problem disappears while in safe mode, the issue is either with your theme or with one of your plugins. Therefore, you can debug Safe Mode to rectify the issue. This may involve contacting the plugin or theme developers for support.
  • Clear all cache, multiple times if necessary, which includes browser cache, WordPress caching plugins, and server caches. Even if you aren’t using a caching plugin, your host may be caching your site server-side. Contact your host to have them clear all cache as well. In addition, test your site in an incognito browser.
  • Contact Elementor support if any bugs seem to be strictly linked to Elementor.
  • If you created a backup before updating, you can always restore from your backup to immediately get back to the way it was working before you updated. For Elementor Hosting users, see Restore a previous version of an Elementor hosted website for more details.

Have more questions? We’re more than happy to assist.

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