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Contact Support

Last Update: June 3, 2024

Elementor Pro users have access to Premium Support from our team of professionals. 

To get support, you must be a Pro user. If you are not a Pro user, you can receive help from our Help Center or the Elementor Community.
Make sure to backup your website before contacting support. Learn more about backing up your Elementor hosted website. As part of opening a support ticket, you will be asked to approve the Support Access terms.

In order to assist you, Support needs your account information. 

There are a number of steps you can take before submitting your support request. These steps are not mandatory, but will help us resolve your issue quickly.

  • Have your email address and subscription number ready. Make sure you use the email address associated with your account so we can identify you as an Elementor Pro user.
  • Create a brief screencast of the issue, so we can better understand it. Loom offers a free way for you to create a narrated screencast.
  • Make sure we have the URL of your WordPress dashboard and the URL of any specific pages where the issue is occurring,
  • Install the Temporary Login plugin and send the URL to support For more details, see How do I issue temporary credentials to support?
  • Backup your site. During the troubleshooting process, our support team may need to disable plugins so if you have a staging site, consider cloning your live site and giving us
  • Check to see if you can find the answer to your question in the Help Center or community forums

Contact support when you’re logged in

If you’re logged in you can contact support:

  • From the My Elementor dashboard
  • From WP Admin

From the My Elementor dashboard

To submit a ticket via the My Elementor dashboard:

  1. Login to your Elementor account.
    From My Elementor click Support Center Contact Support 1
  2. From the left side menu, click Support Center.
    The Support Center all choices 1 Contact Support 3
  3. From the Support Center, you can:
    1. Click Check the Knowledge Base.
      Check Knowledge base Contact Support 5
      Here you can check our online documentation for solutions.
      View Support Activity Contact Support 7
    2. Click View your support activity to review your chat history with Support.
      Chat with Support Contact Support 9
    3. In the Chat with Support box you can:
      • Click Open Chat to open a chat conversation with Support.
      • (Grow and Scale customers only) Click Chat using WhatsApp to open a WhatsApp chat with support.
        Submit a ticket Contact Support 11
    4. Click Submit a ticket to submit a support ticket.
      Find a freelance Contact Support 13
    5. Click Find a freelance expert to look for professional freelance help with your site.

Contact Support through WhatsApp (Grow and Scale customers only)

You can contact Support using your mobile via the WhatsApp app.

To contact Support through WhatsApp:  

  1. Go to the Support Center page. For details, see Contact support from the My Elementor dashboard.
    Click Chat using Whatsapp Contact Support 15
  2. In the Chat with Support window, click Chat using WhatsApp.

WhatsApp opens and sends us a message. Once you are authenticated as an eligible user a chat will open.

You need to have WhatsApp installed on the device you are using.

After the chat opens, you will need to provide the email address your account is linked to.

From WP Admin

To submit a ticket via the WordPress dashboard (Elementor Hosting users only):

  1. From the top bar of the WordPress dashboard, click Support.
    image 17 Contact Support 17
    This opens a dropdown menu.
    image 18 Contact Support 19
  2. Choose Get Support from the dropdown.
  3. Follow the instructions in the wizard to submit your support ticket.

Contact support if you can’t login

If you’re having trouble logging in, you can still contact support from the Elementor website from our support page or from the chat icon.

From the Contact Us page

To contact support from the Elementor website from the support page:

  1. Go to Elementor Contact Us page
  2. Scroll down to the How Can We Help section.
    image 19 Contact Support 21
  3. Click Submit a ticket here.

From the chat icon

To contact support from the Elementor website using the chat icon:

  1. Go to the Elementor website.
    image 20 Contact Support 23
  2. In the lower right corner, click the chat icon. This icon only appears if you’re logged out of the Elementor system.
    image 21 Contact Support 25
  3. Click I’m locked out of my account.
If the support icon does not appear, try accessing the Elementor website from an incognito browser.

Have more questions? We’re more than happy to assist.

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