Elementor Pro users get premium support from our team of professionals, directly through their email. All support tickets are opened via your account.

STEP ONE:

Log into your Elementor account at https://my.elementor.com

STEP TWO:

Click the Support tab on the left menu and then click Find Solution under Support Center. Other options are also available to receive help from our Help Center or the Elementor Community.

STEP THREE:

Type a few words to describe your issue.

STEP FOUR: 

A list of articles related to your description is presented. Please check the relevant docs carefully, as doing so is the quickest way to solve your problem. If none of the articles resolve the issue, click the Open Ticket button at the end of the list.

STEP FIVE: 

Fill out the form, and try to describe your issue in the most detailed way possible, so our support team knows how to help you. Click the Submit Ticket button.

Tip: Please remember to check your Spam mailbox periodically if you don’t receive a reply. 

Note: We strongly recommend that you backup your website before contacting support.