Contact Support

Elementor users with paid subscriptions have access to the Elementor Virtual Assistant to resolve any issues they may have with Elementor products. 

To access the Assistant:

Important: To get support, you must be connected to your Elementor account, which allows us to identify you as a Pro user. Connecting your account will allow you to access your sites, templates and AI tools from one place. 

To begin chatting with the Assistant:

• Click the chat icon in the lower right of the screen. The Assistant will guide you through any steps you need to take.
  
• If the chat icon does not appear, see Get support if you can’t log in. 

Recommended actions before opening the Virtual Assistant

There are a number of steps you can take before submitting your support request. These steps are not mandatory, but will help us resolve your issue quickly.

• Have your email address and subscription number ready. Make sure you use the email address associated with your account so we can identify you as an Elementor Pro user.
• Check that your issue is not out of our support scope. See: What does Elementor Support cover?
• Check to see if you can find the answer to your question in the Help Center or community forums. 

Access the Virtual Assistant if you can’t login

If you’re having trouble logging in, you can get assistance accessing your account.

From the chat icon

To contact support from the Elementor website using the chat icon:

1. Go to the Elementor website.
   
2. In the lower right corner, click the chat icon. This icon only appears if you’re logged out of the Elementor system.
   
   Warning

   The chat icon uses cookies and is not considered an essential cookie. If you rejected all cookies from Elementor the chat icon may not appear.
   
   
3. Click I’m locked out of my account.