Having Problems Using Elementor? Start Here

If you are experiencing problems using Elementor, please try to follow these steps:

  • Make sure that your server meets Elementor System Requirements.
  • Make sure you are using the most updated versions of Elementor, WordPress & your theme.
  • Deactivate all your plugins besides Elementor (and Elementor Pro). If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
  • If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
  • Change your WordPress theme (temporarily) to Hello Elementor.
  • If you can’t Edit with Elementor, please try to follow this guide.

If you’ve followed all these steps and are still encountering difficulties, submit a support ticket. When you submit your ticket, make sure to:

  • Describe the issue and what led to it.
  • Be as accurate and detailed as possible.
  • Attach and URL of a theme/plugin if you suspect they may be causing the issue.
  • Send us your system info. You can find it in under Elementor → System info.

Important: You should make a complete backup of your website before contacting support.

Share it on social networks

Was this article helpful?

Related content

Get Started With Elementor Today

Join millions of professionals who use Elementor to build WordPress websites faster and better than ever before

On this page

Birthday Sale: Up to 50%30% Off
Birthday Sale: Last 24 hours!
Birthday Sale: Last 24 hours:
Wait! You get 30-Day Money-back Guarantee

You have nothing to lose – but the discount