Owners of paid Elementor subscriptions have access to the Elementor Virtual Assistant. The Assistant will guide you through any steps you need to take.
Access the Elementor Virtual Assistant
Important
To get support, you must be connected to your Elementor account, which allows us to identify you as a Pro user. Connecting your account will allow you to access your sites, templates and AI tools from one place.
To begin chatting with the Assistant:
- Click the chat icon in the lower right of the screen. The Assistant will guide you through any steps you need to take.
- If the chat icon does not appear, see Access the Virtual Assistant if you can’t log in.
Tip
If you don’t see the chatbot, you may need to enable cookies on this page. If you’re having trouble logging in, see Contact Support when you can’t log in below.
Tip
If you need help beyond what the Assistant can provide, you may want to consider a priority support plan.
Note
We strongly recommend that you backup your website before contacting support. Learn more about Learn more about backing up your site.
What’s not covered by Elementor Support
While we’re always here to help, some requests fall outside the scope of what our support team can assist with. Below are examples of areas we do not cover:
Design, Development & Custom Code
- Customizing your website’s design or content
- Editing or extending plugin/theme functionality
- Developing or troubleshooting custom code or scripts – unless directly related to a bug with Elementor
Third-Party Plugins, Themes & Addons
When there’s an issue with a third-party plugin, the responsibility lies with the plugin/theme author.
- Issues related to third-party plugins, themes, or widgets — unless officially integrated (e.g., WooCommerce, ACF)
- Compatibility issues with third-party tools (responsibility lies with the plugin/theme author).
Performance, Speed & Optimization
- General performance or site speed optimization requests
- Investigating slow loading times, unless confirmed to be caused by an Elementor bug
- Page speed tools analysis or Core Web Vitals consultation
Hosting & Server-Related Issues
- Issues with third-party servers or hosting providers (e.g., performance, downtime, email deliverability)
- Firewall restrictions, .htaccess rules, or PHP configurations affecting WordPress or Elementor
- Migrating a site away from Elementor Host or to another hosting provider
Version & Update Limitations
- Supporting older versions of Elementor or Elementor Pro – we support up to the last 2 versions.
- Maintaining compatibility with third-party plugins after updating Elementor. The plugin developer is responsible for ensuring compatibility
Security & Malware
- Malware infections or spam cleanup
- General security issues related to third-party applications
- Database corruption or corrupted content, unless directly caused by a verified Elementor bug
Other Out-of-Scope Requests
- Full plugin, theme, or core WordPress updates (though we can assist with related issues)
- WordPress questions unrelated to Elementor
- SEO strategy or implementation guidance
- Spam comment removal
- Popup setups, form integrations, or Google Analytics connections
Need more hands-on help?
We’ve got professional services for that! Explore our Expert Services for assistance with design, performance, integrations, security cleanup, and more.