How To Fix: Common Errors With Import / Export

When using the Import / Export feature, you may occasionally receive an error message. Here is a list of common causes and possible solutions:

Import Error Causes

Import Error CausesPossible Solutions
Invalid file typeEnsure you are uploading a .zip file extension
Corrupted fileRe-download your file and try again
Server is limited by file size (the file is too big to be uploaded)Increase your upload limits on the server or contact your host
Unauthorized user (only Admin can use)Login with Administrator credentials
User upload the file without the GUI could lead to an errorOnly upload files via the GUI
Server cannot handle zip fileInstall PHP zip on your server or contact your host
Memory limit on the server sideIncrease PHP Max Post Size and Upload limits or contact your host
Timeout error – the import process is too longIncrease PHP Max Input Vars or contact your host
Another plugin caused an errorDisable all plugins and enable one by one to find the one causing the error

Export Error Causes

Export Error CausesPossible Solutions
Memory limit in server sideIncrease your memory limits on the server or contact your host
Timeout error – the import process is too longIncrease PHP Max Input Vars or contact your host
PHP zip extension in the site is not activated (usually it’s activated by default) Install PHP zip on your server or contact your host

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