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Malware Cleanup

Last Update: May 30, 2024

Introduction

The Malware Cleanup Service is dedicated to efficiently addressing and resolving malware incidents on websites. This service includes thorough identification of malware, rapid deployment of protective measures, and a detailed cleanup process. Our aim is to secure affected websites while maintaining clear communication with clients throughout the process.

What We Offer

Expert Threat Identification: We will identify all forms of malware present on your website, including viruses, trojans, worms, and spyware.

Swift Protective Measures: We will implement immediate security measures to isolate and contain the threat, minimizing further damage and preventing the spread of malware.

Comprehensive Cleanup: We will remove all identified malware from your website’s files and databases, restoring affected areas to their original state.

Continuous Communication: We will maintain clear and continuous communication throughout the malware cleanup process, provide updates on findings, actions taken, and recommendations for future security.

Focus Areas

  • Malware Identification: Detecting all forms of malware, including viruses, trojans, worms, and spyware.
  • Security Measures: Implementing immediate security measures to isolate and contain the threat.
  • Malware Removal: Removing all identified malware from the website’s files and databases.
  • Client Communication: Keeping you informed with regular updates throughout the cleanup process.

What You’ll Get

  • Detailed Report: A report detailing the malware found and the cleanup actions taken.
  • Restored Website: A fully restored website free of malware, with all security vulnerabilities addressed.
  • Security Recommendations: A set of tailored recommendations for maintaining and enhancing your website’s security, including suggested tools, practices, and monitoring strategies.

Revisions

After completing the service, we offer one revision to ensure your website is secure and free of malware.

Scope of Work

Our malware cleanup service includes:

  • Initial Assessment: Conducting an initial assessment to determine the extent of the malware infection.
  • Cleanup Process: Removing malware from the website using specialized tools and expertise, targeting both files and databases.
  • Testing and Validation: Comprehensive testing to ensure the website is fully functional, secure, and free of malware.

What’s Not Included

  • Redesigning the website’s layout or updating its visual appearance.
  • Building a new website from scratch.
  • Restoring or recreating lost content due to malware or during the cleaning process.
  • Re-establishing connections or accounts related to third-party services, such as payment gateways or email services.
  • Conducting a detailed forensic analysis to determine how the breach occurred or the full extent of the breach.
  • Recovering search engine rankings affected by the malware incident.
  • Continuous website maintenance and monitoring.

Worried your site was infected by malware? go the the services pages

Have more questions? We’re more than happy to assist.

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