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“Undefined” error while loading templates

Last Update: August 17, 2023

If you see the error message “Undefined” when you try to add a template:

  • Upgrade your PHP version to PHP7 (backup your website before)
  • In some cases, the latest version of PHP may cause undefined errors. Although staying up to date with PHP versions is often a good idea, it may cause problems for edge cases. Downgrade to a PHP version one version lower than the latest if this occurs.
  • Ask your hosting company to increase the timeout value of your server
  • Ask them also to check the database encoding
  • Verify that it is not due to a plugin conflict by deactivating all your plugins besides Elementor and Elementor Pro. If this solves the issue, reactivate them one by one to find the culprit.
  • Check if it is not due to a conflict with a browser add-on by editing in incognito mode with your browser.

Have more questions? We’re more than happy to assist.

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