Troubleshooting – Mismatched URL

Issue

I received a message that my license key does not match my URL

Cause

When users switch URLs, it breaks the connection to the Image Optimizer leading to a mismatch error. Generally this occurs when:

• You move from a staging site to production or go from an HTTP or HTTPS address.
• You are changing URLs.

Solution

If you change URLs, an error message will appear on your Image Optimizer dashboard. 

To fix the mismatch error:

1. Click Fix mismatch error.
   
   You have two choices.
   
2. If you are moving from a staging site to production or changing from HTTP to HTTPs, click Update connected URL. This will preserve your Image Optimizer history.
   
3. If you are moving to a new URL, click Connect as a new site. This will delete your Image Optimizer history.
   Your Image Optimizer subscription is reconnected.