You Have No More Activations Left Or Your License Exceeded The Limitation

I received the message “You have exceeded the number of licenses” – Why does this happen?

Your Elementor Pro subscription comes with a limited number of activations. If you try to exceed that number of installations you will receive an error message, “Sorry, we couldn’t connect your license.” There are three reasons this can happen:

  1. You’ve used up all the activations provided by your subscription.
  2. You uninstalled Elementor Pro from a website and then reinstalled it. 
  3. You changed the URL of a website built with Elementor Pro. 

Note: In the second and third cases, you may have activations left but some of your activations may be counted twice. See below for details. 

I received the message, “You have exceeded the number of licenses” – You’ve used up all your activations

If you’ve used up all your activations there are two solutions. If all your sites are active, you can upgrade your subscription which would allow you additional activations. If you have inactive sites with Elementor installed, you can deactivate these sites, freeing up additional activations. 

Note: Deactivating a site will not affect the live site.

To deactivate a site:

  1. Go to my.elementor.com.
  2. Click Subscriptions in the left sidebar. This will bring up a list of your subscriptions.
    A list of Elementor subscriptions
    Your list of subscriptions

  3. Select the subscription containing the site you’d like to deactivate. You’ll see a list of  sites associated with that subscription and the number of activations you have left. 
  4. Locate the site you’d like to deactivate and select Deactivate Website. This will free up an activation for you to use on another site.
    The subscription you want to deactivate
    This is the subscription we want to deactivate.

  5. Navigate to the WordPress dashboard of the website where you would like to activate Elementor.
  6. Go to Elementor > License and use the Connect & Activate button to activate Elementor Pro for this site. Learn more about how to activate a license.
Modal to activate your license
Click “Connect & Activate” to associate this site with your license.

I received the message, “You have exceeded the number of licenses” – If you uninstalled and reinstalled Elementor

If you installed Elementor Pro on a site, then uninstalled it and reinstalled it, Elementor will see that as two separate activations. In order to correct this, you’ll need to deactivate the website and then reactivate it:

Note: Deactivating a site will not affect the live site.

  1. Go to my.elementor.com.
  2. Click Subscriptions in the left sidebar. This will bring up a list of your subscriptions.
    A list of Elementor subscriptions
    Your list of subscriptions

  3. Select the subscription containing the site you need to deactivate/activate. You’ll see a list of  sites associated with that subscription. Locate the site you’d like to deactivate and select Deactivate Website. This will free up the activation.
    The subscription you want to deactivate
    This is the subscription we want to deactivate.

  4. Navigate to the WordPress dashboard of the website where you reinstalled Elementor.
  5. Go to Elementor > License and use the Connect & Activate button to reactivate Elementor Pro for this site. The site is now using one activation instead of two. Learn more about how to activate a license.
Modal to activate your license
Click “Connect & Activate” to associate this site with your license.

I received the message, “You have exceeded the number of licenses” – If you moved URLs

If your site switched domain names, Elementor may see this as two activations. In order to correct this, you’ll need to deactivate Elementor Pro on the old domain and activate it on the new one:

Note: Deactivating a site will not affect the live site.

  1. Go to my.elementor.com.
  2. Click Subscriptions in the left sidebar. This will bring up a list of your subscriptions.
    A list of Elementor subscriptions
    Your list of subscriptions

  3. Select the subscription containing the site you need to deactivate. You’ll see a list of  sites associated with that subscription. Locate the URL you’d like to deactivate and click Deactivate Website. This will free up the activation.
    The subscription you want to deactivate
    This is the subscription we want to deactivate.

  4. Navigate to the WordPress dashboard of the website with the new URL. 
  5. Go to Elementor > License and use the Connect & Activate button to reactivate Elementor Pro for this site. The activation is now associated with the new domain. Learn more about how to activate a license.
Modal to activate your license
Click “Connect & Activate” to associate this site with your license.

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