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Accounts FAQs

Last Update: July 25, 2023

Why was I sent a code in order to login to my Elementor account? 

In order to ensure the security of your website, Elementor is implementing two-factor authentication (2FA). This will protect you and the sites you have created from brute force password attacks. 

I didn’t receive a code. What should I do?

If you didn’t get an email during the authentication process, we suggest first checking whether you’re using the correct email address for your Elementor account. If it’s the correct one, please check your spam folder. In case all above haven’t worked, contact our support using the chat on elementor.com.

What if I don’t have access to my registered email?

Free users: Free accounts cannot be restored without a valid email address. Disconnect your account and connect a new one. Switching accounts will not affect your website or saved templates.

Pro users

Contact support through the chat channel and provide details regarding your account and license as requested.

Can I opt-out of 2FA?

2FA improves the security of your account. Since we want to ensure the security of all our users, you cannot opt-out of 2FA. However, you can register for Elementor using a Google account instead of using an email address. 

Can I get the code by text or some other way?

At the moment we are using only email as a verification channel. However, you can register for Elementor using a Google account instead of using an email address.

Have more questions? We’re more than happy to assist.

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