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Transfer files to an Elementor hosted site

Last Update: December 17, 2023

When you upload files to your site, you typically use the WordPress media library to add images, videos and sounds. However, some cases require an alternative method to upload, when:

  • Large files cause issues when uploaded through the media library
  • You want to upload multiple files simultaneously
  • You want to upload themes
  • You want to manually install or update plugins

In these, or other similar cases, you can use an SFTP (Secure File Transfer Protocol) program to upload the files.

Additionally, SFTP offers an easy way for you to transfer your website’s files between folders. 

Warning – When using SFTP, modifications, deletions, or additions will directly affect your website’s functioning. If used incorrectly, these changes could potentially lead to your website becoming inaccessible or displaying errors.

While our support team is available to guide you through the process and provide technical assistance, they are not responsible for direct code-level changes or web development tasks. Always consult with a web developer for any complex changes or if you’re unsure about using SFTP.

Upload a file with SFTP

Before you begin 

Install an SFTP program on your computer. Some well known SFTP programs include:

  • Filezilla
  • Cuteftp
  • Cyberduck

After installing the SFTP program:

  1. On the My Elementor dashboard, go to the website section.
    Select Manage this website from the website card Transfer files to an Elementor hosted site 1
  2. Click Advanced.
    Click Advanced Transfer files to an Elementor hosted site 3
  3. Click SFTP details.
    Click SFTP details Transfer files to an Elementor hosted site 5
  4. The SFTP window contains the URL and credentials (username and password) you’ll need to access your website with your SFTP program.
    Note: These credentials are valid for 24 hours. However, if you open the SFTP window again it will generate new credentials, invalidating any existing credentials.
  5. Open your third-party SFTP program.
    SFTP credentials marked Transfer files to an Elementor hosted site 7
  6. Use the copy icons to enter the URL and credential information into your SFTP program.
  7. Follow the instructions of your SFTP program to begin transferring files. 

Note: SFTP programs are built and supported by third parties. Elementor does not offer support for these programs. 

FAQ

Are these file transfers secure?

Secure FTP is one of the safest ways of transferring files. It uses encryption, separate communication channels and hashing to protect your data.

How come I can’t login to the server?

SFTP relies heavily on user credentials for authentication. If your username or password is incorrect, you won’t be able to login to the server. Remember that credentials are only valid for 24 hours and whenever you open the SFTP window it generates new credentials and invalidates any existing ones.

When should I use SFTP?

SFTP is generally used when transferring large files, multiple files or files not suitable for the media library. It can also be used to transfer your website’s files between folders.

How many files can I transfer?

There is no limit to the amount of files for your website but you do have limited space depending upon what plan you purchased. Check your plans terms and conditions for the amount of space available for your site. 

Have more questions? We’re more than happy to assist.

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