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How do I issue temporary credentials to support?

Last Update: March 13, 2024

One of the great benefits of owning an Elementor Hosting website or subscribing to Elementor Pro is premium level support. 

Elementor support staff may need to access your website in order to deal with issues your site is experiencing. This temporary access is given using a WordPress plugin.  

Use the Temporary Login plugin

The support plugin offers a safe, secure way for Elementor agents to access your website for support purposes.

To use the Temporary Login plugin:

  1. From WP Admin, navigate to Plugins>Add New Plugin.
    Go to Plugins add new plugin How do I issue temporary credentials to support? 1
    The Plugin Repository appears.
    Enter Temporary login How do I issue temporary credentials to support? 3
  2. In the search box, enter Temporary Login.
    Locate the plugin in the repository How do I issue temporary credentials to support? 5
  3. Locate the Temporary Login plugin created by Elementor.
  4. Install the Temporary Login plugin from the Repository. For details, see Install WordPress Plugins.
    image How do I issue temporary credentials to support? 7
  5. From WP Admin, navigate to Plugins>Installed Plugins, and select Create Temporary Login.
    image 1 How do I issue temporary credentials to support? 9
  6. Click Grant Access.
    image 2 How do I issue temporary credentials to support? 11
  7. Confirm that you want to grant Elementor support access to your site by clicking Grant.
    This will create a URL. Accessing this URL will grant admin-level access to your site so only share it with trusted support agents. This URL automatically deactivates after a week.
    image 3 How do I issue temporary credentials to support? 13
  8. Click Copy URL to share the address with Elementor Support.

Access temporary login information

You may need to access the temporary login information later in order to:

  • Copy the access URL again
  • Deactivate the URL
  • Prevent the URL from automatically deactivating.

To access the temporary login information:

  • Go to WP Admin, navigate to Users>Temporary Login.
    image 4 How do I issue temporary credentials to support? 15
    The temporary screen appears.

Revoke access

When support is complete, you can revoke access to the link by deactivating the URL.

To manually deactivate the URL:

  1. Go to WP Admin, navigate to Users>Temporary Login.
    image 4 How do I issue temporary credentials to support? 15
    The temporary screen appears.
    image 5 How do I issue temporary credentials to support? 19
  2. Click Revoke Access to manually deactivate the URL.

Extend access

If support takes more than a week to fix your issue, you may need to extend the URL activation period.

To extend access:
 

  1. Go to WP Admin, navigate to Users>Temporary Login.
    image 4 How do I issue temporary credentials to support? 15
    The temporary screen appears.
    image 6 How do I issue temporary credentials to support? 23
  2. Click Extend Access to keep the URL active.

Notifying Elementor Support of your temporary WordPress credentials

You’re now ready to notify Elementor Support of these temporary credentials:

  1. Go to your My Elementor dashboard.
    Clikc ellipses on website card How do I issue temporary credentials to support? 25
  2. Click the ellipsis ellipses How do I issue temporary credentials to support? 27 on your site’s website card.
    Clikc Send Temporary Credentials How do I issue temporary credentials to support? 29
  3. Select Create temporary credentials.
    Form filled out How do I issue temporary credentials to support? 31
  4. Fill in the following fields:
    • Username: The URL you created with the support plugin
    • Password: Enter 12345 (this is a dummy password, the support plugin means that you don’t need to create an actual password)
  5. Agree to accept the website access terms.
  6. Click Send.
  7. Notify us via email ([email protected]) that you have submitted these credentials to the support team.

Your Elementor support agent will now be able to access your website and take care of your support request.

Have more questions? We’re more than happy to assist.

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