How do I issue temporary credentials to support?

To grant temporary access to an Elementor support agent, install the official Temporary Login plugin created by Elementor in your WordPress dashboard. Go to Plugins > Installed Plugins, click Create Temporary Login, authorize access, and click Share with Elementor Support to send a secure link directly to your ticket.

What is the Temporary Login plugin and how does it protect your site?

The Temporary Login plugin provides a safe, encrypted way for Elementor support agents to troubleshoot issues without requiring your personal login credentials.

• Credential Protection: Eliminates the need to share your personal admin password or email login with anyone.
• Automatic Expiration: Links automatically expire after 14 days, preventing forgotten or permanent admin access points.
• Instant Access Revocation: You can cancel support access at any time with a single click.
• Easy Tracking: Monitor active access links and see how much authorization time remains right from your dashboard.

What to do before giving support access

• Create a full backup: Always back up your WordPress database and website files before giving admin permissions to support staff.
• Check your ticket status: Confirm that you have an open technical support ticket with Elementor so our team knows to expect your login link.

How to generate and share a temporary login link

1. Open the Plugin Installer: In your WP Admin dashboard, go to Plugins > Add Plugin.
   
2. Find the Plugin: Type “Temporary Login” into the search field and locate the plugin created by Elementor.
   
3. Install & Activate: Install the Temporary Login plugin from the Repository.
   For details, see Install WordPress Plugins.
   
   Note

   If you prefer, you can manually download and install the Temporary login plugin.
4. Create a Login Token: Go to Plugins > Installed Plugins, find Temporary Login, and click Create Temporary Login.
   
5. Authorize Permissions: Click Grant Access, then click Grant on the confirmation prompt.
   
6. Confirm Authorization: Confirm that you want to grant Elementor support access to your site by clicking Grant.
   
7. Share the Link: Click Share with Elementor Support, then click Share in the popup to send the secure link directly to your open ticket.
   

(Note: The link provides temporary admin access and deactivates automatically after two weeks.)

How do you manage, extend, or revoke temporary support access?

You can review, extend, or disable support access at any time from your WordPress dashboard:

1. Open Settings: Go to WP Admin > Users > Temporary Login.
   
2. Review Active Links: View active login links, check remaining time, or copy the URL again if needed.
3. Revoke Access Immediately: Click Revoke Access to instantly disable support entry once your issue is fixed.
   
4. Extend Access: Click Extend Access if troubleshooting requires extra time past the 14-day limit.