If for some reason you decide you don’t want your Elementor subscription and are past the refund period, you can turn off auto-renew so that there is no automatic deduction when your subscription expires.
To turn auto-renewal off, see Activate or deactivate auto-renew.
If you’re still eligible for a refund, see Can I cancel and get a refund?
To delete an Elementor account, see Delete a user account.
Cancel a subscription when you can’t access your account
If you need to cancel your subscription but can’t access your account:
- Contact support through the Elementor website. For details, see Contact support if you can’t login.
Keep in mind that for security reasons, we must verify ownership before making changes, such as cancelling and refunding when you can’t log in. For this reason, you will need to provide as much of the following as possible:
- The email address associated with the account and your current contact email if it changed
- The plan type (e.g., Essential, Advanced, Business, Scale, AI, Hosting)
- Proof of purchase
- The last 4 digits of the card used to purchase the subscription, the cardholder’s name, the purchase amount
- The PayPal Transaction ID
- The invoice number
- The number of sites connected to the subscription and at least one site URL
Once we’ve verified ownership, our Accounts & Billing team will assist you.