Platinum Support

Empty template library issue

Last Update: February 21, 2024

Issue

Users do not see any templates in the Pages/Blocks on clicking Add Template.

Empty template library 2

Possible causes

This issue can occur due to the following causes:

  • Low wordpress memory limit
  • Permission issues

Solution

To troubleshoot, follow these steps:

  1. Login to WP Admin. 
  2. Go to Elementor > Tools.
    Empty template library 3
  3. Click Sync Library.
  4. On your WordPress Dashboard, go to Elementor > System Info.
  5. Under WordPress Environment, check the Memory limit allocated to WordPress. 
    Empty template library 1
    If your memory limit is under 256MB (40MB for instance), ask your hosting company to increase it. For details, refer Editing wp-config.php.
  6. Check for permission issue. Ask your hosting company to check the error logs of your server.
  7. Ask your hosting company if the allow_url_fopen function is active.
Note
You can test Elementor on a localhost to confirm if the error is due to server issue.
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