Elementor support staff may need to access your website to deal with issues your site is experiencing. This temporary access is given using a WordPress plugin.
Use the Temporary Login plugin
The support plugin offers a safe, secure way for Elementor agents to access your website for support purposes.
To use the Temporary Login plugin:
- From WP Admin, navigate to Plugins > Add New Plugin.
The Plugin Repository appears.
- In the search box, enter Temporary Login.
- Locate the Temporary Login plugin created by Elementor.
- Click Install Now and then Activate to install the Temporary Login plugin from the Repository. For details, see Install WordPress Plugins.
- From WP Admin, navigate to the Temporary Login plugin via Plugins > Installed Plugins and Select Create Temporary Login.
- Click Grant Access.
- Click Grant to confirm that you want to grant Elementor support access.
This will create a URL which grants admin-level access to your site so only share it with trusted support agents.
Note: This URL automatically deactivates after two weeks.
- Click Share with Elementor Support.
- Click Share in the popup window to confirm you want to send the credentials to Support.
Your Elementor support agent can now access your website and handle your support request.
Find the temporary login URL
After sharing the URL with Elementor Support, you may need to access your Temporary Login Access URL in order to copy it, deactivate it, or prevent it from automatically deactivating.
To access the temporary login URL:
From the WP Admin page, navigate to Users > Temporary Login.
You can copy the URL again from the Temporary Login page.
Revoke access – Manually deactivate the URL
When support is complete, revoke access to the link by deactivating the URL.
- Go to WP Admin, navigate to Users>Temporary Login.
The temporary screen appears.
- Click Revoke Access to manually deactivate the URL.
Extend access
If support takes more than two weeks to fix your issue, you may need to extend the URL activation period.
- Go to WP Admin, navigate to Users > Temporary Login.
The temporary screen appears.
- Click Extend Access to keep the URL active.
