When using the Import / Export kit feature, you may occasionally receive an error message. Here is a list of common causes and possible solutions:
Import Error Causes
| Import Error Causes | Possible Solutions |
| Invalid file type | Ensure you are uploading a .zip file extension |
| Corrupted file | Re-download your file and try again |
| Server is limited by file size (the file is too big to be uploaded) | Increase your upload limits on the server or contact your host |
| Unauthorized user (only Admin can use) | Login with Administrator credentials |
| User upload the file without the GUI could lead to an error | Only upload files via the GUI |
| Server cannot handle zip file | Install PHP zip on your server or contact your host |
| Memory limit on the server side | Increase PHP Max Post Size and Upload limits or contact your host |
| Timeout error – the import process is too long | Increase PHP Max Input Vars or contact your host |
| Another plugin caused an error | Disable all plugins and enable one by one to find the one causing the error |
Export Error Causes
| Export Error Causes | Possible Solutions |
| Memory limit in server side | Increase your memory limits on the server or contact your host |
| Timeout error – the import process is too long | Increase PHP Max Input Vars or contact your host |
| PHP zip extension in the site is not activated (usually it’s activated by default) | Install PHP zip on your server or contact your host |
