help center

Search
Close this search box.
On this page

Add a custom domain to Site Mailer

Last Update: September 22, 2024

Adding a custom domain to Site Mailer is a great way to personalize emails sent to your customers. This way, by looking at the sender’s address, they’ll know that the email is coming from you and not a random source.

Note
You must own a custom domain, such as mysite.com, in order to use this feature.

To add a custom domain:

  1. Go to WP Admin.
    image 16 Add a custom domain to Site Mailer 1
  2. Navigate to Settings>Site Mailer.
    Click General Settings Add a custom domain to Site Mailer 3
  3. Click General Settings.
    Click Add custom domain Add a custom domain to Site Mailer 5
  4. In the Domain section, click Add custom domain.
    Note
    To add a custom domain, you’ll need to access your DNS records. These records are stored with your domain name provider – the company you purchased the domain name from. Before beginning this process, make sure you have your login information ready, so you can access their system.

    lets do it Add a custom domain to Site Mailer 7
  5. Read the notes in the popup window and click Let’s do it!
    enter mycoolsite.com 1 Add a custom domain to Site Mailer 9
  6. Enter your domain name (for example, mycoolsite.com) in the domain name text box.
    Enter info Add a custom domain to Site Mailer 11
  7. (Optional) enter a sender name for emails sent by Site Mailer using the custom domain. (for example, Info@mysite.com).
    Click Add a custom domain to Site Mailer 13
  8. Click Next.
  9. If you haven’t done so already, sign in to your domain name provider in a separate browser tab.
    Note
    Every domain name provider has a different UI. See below for a list of articles detailing how to add records to specific domain providers. However, these are all third parties so we can’t guarantee that these providers will not change their process or UI.
  10. In the tab with your domain name provider’s site, locate the DNS settings for your domain.
  11. Find the option to manage the DNS settings.
    logged in and Add a custom domain to Site Mailer 15
  12. Return to the tab with Site Mailer, check I’ve logged in and found the domain settings and click Next.
    list of dns servers Add a custom domain to Site Mailer 17
    A list of addresses appears.
    Copy ocons circled Add a custom domain to Site Mailer 19
  13. Use the copy icon Copy icon Add a custom domain to Site Mailer 21 to copy the Host information and the Value from Site Mailer.
    You may have to scroll to copy the Value field.
  14. Return to the tab with your domain name provider and create a new CNAME record.
  15. Paste the information you copied from Site Mailer into the new CNAME record.
    Note
    In some domain name providers the Host value is the Name of the record and Value is called the Target.
  16. Keep copying the information from Site Mailer to your domain name provider and creating CNAME records until you’ve copied all the entries. 
    Verify my domain Add a custom domain to Site Mailer 23
  17. When finished, check I’ve verified my domain records with the values above and click Verify my domain.
    Note
    It may take up to 72 hours for the process to finish.

    After verification, your Site Mailer emails will now use your custom domain as their address.
    Check address Add a custom domain to Site Mailer 25
    You can confirm this by checking the domain section of Sender Details in General Settings.

Verification failure

If verification fails, you will receive an error message. 

image 35 Add a custom domain to Site Mailer 27

You can choose to:

  • Try again using the same information by clicking Verify.
  • Start over by clicking Cancel Process.

Adding CNAME records with domain name providers

Domain name providers each have their own way to add CNAME records. Below are links to articles on adding CNAME records to some of the most popular domain name providers:

Have more questions? We’re more than happy to assist.

Link is copied to clipboard!
On this page

Is this article helpful?

Share this article

Stuck?
Our Elementor Expert is Ready

Book a 45-min video consultation call with an Elementor expert and elevate your site!