We’re sad to see you go, but if you’ve tried Elementor Pro or an Elementor Pro website and decided it’s not for you, we’ll gladly cancel your subscription and refund you for your purchase, if it’s within 30 days.
Note
This article describes the procedure for canceling one of Elementor’s paid services. If you want to delete your free Elementor account, see Delete a user account.
Before continuing, please note the following:
- Upgrades and renewals are not eligible for a refund.
- Elementor AI subscriptions are not eligible for a refund.
- Refunds will be issued for first purchases within the first 30 days.
- By requesting a refund you are essentially canceling your Elementor paid subscription, which will result in losing access to Elementor Pro and its widgets.
- For Elementor hosted websites, 72 hours after canceling your subscription, your website will go offline and can’t be recovered.
- Refunds are issued to the payment method used upon purchasing the subscription.
- PayPal refunds usually happen within 24 hours. Credit card refunds take approximately 5-10 business days, depending on your bank.
To cancel your subscription and get a refund:
- Open the cancellation form.
- From the dropdown, click the subscription you want to cancel.
- Click Next.
The next screen should indicate that you want to cancel the subscription. - Click Next.
- Confirm the information and click Next.WarningYou can only cancel and receive a refund within 30 days of purchase.
- Select a reason why you want to cancel.
- Confirm your understanding that the site will be deleted and the information lost in 72 hours.
- Click Next.
You will see a list of resources you can check out if you want to give Elementor another chance.
- If you want to go ahead with the cancellation, click No Thanks, Continue.
- Click Submit.
Warning
Remember that we only offer refunds for Elementor Builder and Elementor Hosting subscriptions and only within 30 days of purchase. In any other case, please contact our support team for further help. See Submit a support ticket for further details.