Support for users using the Elementor Free version
Elementor provides comprehensive support for all the free users, including resources, tutorials, and documentation. This repository helps the users through various issues encountered with the free version.
Support for users using Elementor Pro
Elementor Pro users are provided with support that includes assistance available through the dashboard. At present, we support all the issues related to the current features of the Elementor plugin.
To get support, you must be connected to your Elementor account, which allows us to identify you as a Pro user.
If you are having trouble logging in and want to contact support without logging in, refer to How do I submit a support ticket?
With your approval, the support team can access your WordPress dashboard and control panels to debug and solve issues.
What’s not covered by Elementor Support
While we’re always here to help, some requests fall outside the scope of what our support team can assist with. Below are examples of areas we do not cover:
Design, Development & Custom Code
- Customizing your website’s design or content
- Editing or extending plugin/theme functionality
- Developing or troubleshooting custom code or scripts – unless directly related to a bug with Elementor
Third-Party Plugins, Themes & Addons
When there’s an issue with a third-party plugin, the responsibility lies with the plugin/theme author.
- Issues related to third-party plugins, themes, or widgets — unless officially integrated (e.g., WooCommerce, ACF)
- Compatibility issues with third-party tools (responsibility lies with the plugin/theme author).
Performance, Speed & Optimization
- General performance or site speed optimization requests
- Investigating slow loading times, unless confirmed to be caused by an Elementor bug
- Page speed tools analysis or Core Web Vitals consultation
Hosting & Server-Related Issues
- Issues with third-party servers or hosting providers (e.g., performance, downtime, email deliverability)
- Firewall restrictions, .htaccess rules, or PHP configurations affecting WordPress or Elementor
- Migrating a site away from Elementor Host or to another hosting provider
Version & Update Limitations
- Supporting older versions of Elementor or Elementor Pro – we support up to the last 2 versions.
- Maintaining compatibility with third-party plugins after updating Elementor. The plugin developer is responsible for ensuring compatibility
Security & Malware
- Malware infections or spam cleanup
- General security issues related to third-party applications
- Database corruption or corrupted content, unless directly caused by a verified Elementor bug
Other Out-of-Scope Requests
- Full plugin, theme, or core WordPress updates (though we can assist with related issues)
- WordPress questions unrelated to Elementor
- SEO strategy or implementation guidance
- Spam comment removal
- Popup setups, form integrations, or Google Analytics connections
Need more hands-on help?
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