Privacy Policy

Elementor Ltd., including our subsidiaries and affiliates worldwide (“Elementor”, “we”, “our” or “us”), puts great efforts in making sure that the personal data we process is safe and used properly, and that our data practices are accurately communicated to our prospects and users (“you”).

This Privacy Policy describes how we collect, store, use and disclose the following types of personal data:

Prospect data concerning our visitors, prospective affiliates and customers, who visit or engage with our websites (such as elementor.com and its subdomains), blogs, community, marketplace or other similar forums, online ads and content, emails or other communications under our control (collectively, the “Sites”), or participate in events or webinars that we organize or take part in (collectively, “Prospects”).

User data concerning individuals (“Users”) who use Elementor’s WordPress web development platform, features and tools, and/or hosting solution (together with the Sites – the “Services”).

Specifically, this Privacy Policy describes our practices regarding:

1. Data Collection
2. Data Uses
3. Data Location
4. Data Retention
5. Data Security
6. Data Sharing
7. Cookies and Tracking Technologies
8. Communications
9. Data Subject Rights
10. Elementor Hosting
11. Roles and Responsibilities
12. Additional Information and Contact

Please read this Privacy Policy carefully and make sure that you fully understand and agree to it.

You are not legally required to provide us with any personal data, and may do so (or avoid doing so) at your own free will. If you do not wish to provide us with your personal data, or to have it processed by us or any of our Service Providers (per Section 6 below), please avoid any interaction with us or any use of our Services. Please note that if you choose not to provide certain personal data, we may not be able to provide you with our Services, or certain parts thereof.

1. Roles and Responsibilities

Elementor is the “data controller” of its Prospects and Users data. With respect to such data, we assume the responsibilities of data controller (solely to the extent applicable under law), as set forth in this Privacy Policy. In such instances, our Service Providers processing such data will assume the role of “data processor”.

Elementor is the “data processor” of data of its Users’ visitors and users. In such case, our Users are the “data controller” of such data. This may be applicable to our Hosting Services and different addons where such data may be included. Such processing will be in accordance with Elementor Data Processing Agreement (“DPA”). In these instances, our Service Providers processing such data will assume the role of “sub-processors”.

For the avoidance of doubt, each User is solely responsible for providing adequate notice to their visitors and users whose personal data may be processed – including sufficient reference to the processing of their personal data via the Services, and any other information necessary to comply with all applicable privacy and data protection laws; and to obtain all approvals and consents from such individuals as required under such laws.

2. Data Collection

The data we process regarding you may be collected and generated through automatic means; obtained directly from you, through your interaction with us or with our Services; collected through third-party services, social media, and analytics tools, or; collected during events we organize or take part in, and other business initiatives.

Such data may include:

• Contact information: contact details and interests, as well as any needs, preferences, attributes and insights relevant to our potential engagement, collected directly from you;
• Direct interactions and communications with us: correspondence with us (e.g., for user experience, support and training purposes), as well as chats, surveys, feedbacks, calls and video recordings, transcriptions, and analyses thereof;
• Site usage information: connectivity, technical and aggregated usage data, user agent, IP addresses, device data (such as type, OS, device ID, browser version, locale and language settings used), traffic data (such as time of access, date of access, web and mobile page(s) visited, crash reports and type of browser used, the website you visited before entering our website and other identifiers) approximate geolocation, activity, communication and performance logs, session recordings, issues and bugs, and the cookies and pixels installed or utilized on your device.
• Data received from third parties: phone numbers of our customers provided by third party data enrichment services.

We collect additional data from our Users, such as:

• Account information: e-mail address, name and, when applicable, hashed password, phone number or other information used for authentication, access control and providing support;
• Payment information: mailing address, tax ID number, company name (if applicable), 4 last digits of the credit card number, expiration date, credit card type, or account details at payment processing services such as PayPal (if applicable), and payment preferences or tokens. To the extent that any of the foregoing solely relates to a non-human entity, we will not regard it as personal data, and this Privacy Policy will not apply to it.
• Service usage information: license key, server’s software, version and IP address, MySQL version, PHP settings & version, WordPress version, WordPress debug mode, WordPress memory limit, WordPress max upload size, WordPress settings (permalink structure, multisite, language, theme, plugins), site URL, number of custom templates saved to library, number of posts using Elementor, and number of widgets used. Please note, if you enabled the Services’ usage information collection option, you can always disable it by unchecking the ‘Usage Data Tracking’ option in the dashboard’s settings.

3. Data Uses

Elementor processes the personal data described in Section 1 for the purposes listed below, based on several legal bases: based on your consent (“Consent”); as necessary for the performance of our Services (“Performance of Contract”); to comply with our legal and contractual obligations (“Legal Obligations”); and to support our legitimate interests (“Legitimate Interests”).

Elementor operates in many countries around the world. If you reside or are using the Services in a territory governed by privacy laws under which “consent” is the only or most appropriate legal basis for processing personal data in the manners described in this Policy (in general, or specifically with respect to the types of personal data you expect or elect to be or have processed by or via the Services), your acceptance of this Privacy Policy will be deemed as your consent to the processing of your personal data for all purposes detailed herein, as applicable under privacy laws.

Specifically, we use your data for the following purposes (and in reliance on the legal bases for processing noted next to them, as appropriate):

• To facilitate, operate, and provide our Services (Performance of Contract);
• To allow you integrations with third parties you choose as part of the Services. We specifically note that in accessing certain third-party domains, per your instructions, we may conduct such access through your IP address, in order to ensure relevant and efficient access to public data. Please note that this activity may be tracked by internet Service Providers. We will never use the IP address to access websites which may impact your ability to access the internet. (Performance of Contract);
• To facilitate payment and billing and allow you to purchase Services from us (Performance of Contract);
• To provide you with assistance and technical support services (Performance of Contract);
• To test and monitor the Services, or diagnose or fix technology problems, and to train our staff (Legitimate Interests);
• To improve our Services, including by utilizing your comments and complaints received in relation to our Services, and any related errors or malfunctions (Legitimate Interests);
• To personalize our Services, including by recognizing an individual and remembering their information when they return to our Services, and to provide further localization and personalization capabilities (Performance of Contract);
• To gain a better understanding on how individuals use and interact with our Services, which content and data they have processed through our Services, and how we could improve their and others’ user experience and the value they can generate from using the Services, so we could continue improving our products, offerings and the overall performance of our Services, including through the utilization and optimization of Artificial Intelligence and Machine Learning capabilities (Legitimate Interests);
• To facilitate and optimize our marketing and advertising campaigns, ad management and sales operations, and to manage and deliver advertisements for our products and Services more effectively (Legitimate Interests);
• To contact you with general or personalized service-related messages in accordance with Section 8 below (Performance of Contract);
• To contact you with promotional messages and to offer certain events and promotions in accordance with Section 8 below (Legitimate Interest or Consent, as applicable);
• To facilitate and sponsor certain events and promotions (Legitimate Interests).
• To manage and deliver advertisements for our products and services more effectively, including on other websites and applications. Such activities allow us to highlight the benefits of using our Services, and thereby increase your engagement and overall satisfaction with our Services. This includes contextual, behavioral and interests-based advertising based on your activity, preferences or other data available to us or to our business partners (Consent);
• To support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud, error or any illegal or prohibited activity (Legitimate Interests);
• To create aggregated statistical data, inferred non-personal data, or anonymized or pseudonymized data (rendered non-personal), which we or our business partners may use to provide and improve our respective services, or for any other purpose (Legitimate Interests);
• To perform and maintain various activities, supporting our Services, such as back-office functions, business development, strategic decision-making and more (Legitimate Interests); and
• To comply with our legal, regulatory, compliance and contractual obligations (Legal Obligations).
• To reach out to you via phone calls for the promotion of our services and to record said conversations for training and quality assurance (Legitimate Interests or Consent, as applicable).

4. Data Location

We and our authorized Service Providers maintain, store and process personal data in the various locations we operate around the globe, including in Israel, the EU and the US, as reasonably necessary for the proper performance and delivery of our Services, or as may be required by law.

While privacy laws may vary between jurisdictions, Elementor and its affiliates are each committed to protect personal data in accordance with this Privacy Policy, customary industry standards, and such appropriate lawful mechanisms and contractual terms requiring adequate data protection, regardless of any lesser legal requirements that may apply in the jurisdiction to which such data may be transferred.

Elementor Ltd. is headquartered in Israel, a jurisdiction which is recognized by the European Commission and the UK Information Commissioner’s Office (ICO) as offering an adequate level of protection for the personal data of UK and EEA residents. We transfer personal data from the EEA and the UK to Israel on this basis. For data transfers from the EEA or UK to countries which are not considered to be offering an adequate level of data protection, we and the relevant data exporters and importers have entered into Standard Contractual Clauses as approved by the European Commission and UK ICO.

Data Retention

We retain your personal data for as long as it is reasonably necessary to provide you with our Services and offerings and to maintain and expand our relationship; to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes (e.g. as required by laws applicable to log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), all in accordance with applicable laws and regulations.

Please note that except as required by applicable law or our specific agreements with you, we will not be obligated to retain your personal data for any particular period, and we are free to securely delete it or restrict access to it for any reason and at any time, with or without notice to you. If you have any questions about our data retention policy, please contact us by e-mail at [email protected].

Please also note that we do not retain your payment information, it is transferred directly to the relevant Service Provider (as per Section 6 below). We only retain a token of such payment information (which cannot be used to reidentify it) and the chosen payment method, as it is required for your continuous payment of our Services subscriptions.

5. Data Security

We and our Service Providers implement systems, applications and procedures to secure your personal data, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information. These measures provide sound industry-standard security, however, although we make efforts to protect your privacy and data, we cannot and do not guarantee the absolute protection and security of any personal data stored with us or with any third-parties.

6. Data Sharing

This section details the parties we may share your personal data with, and the purposes of such sharing. We may share your personal data as detailed:

Service Providers: we engage selected third-party companies and individuals to perform services complementary to our own. Such Service Providers include hosting and server co-location services, communications and content delivery networks (CDNs), internet service providers, operating systems and platform, data analytics services, marketing and advertising services, data and cyber security services, fraud detection and prevention services, billing and payment processing services, web analytics, e-mail and SMS distribution and monitoring services, session or activity recording services, call recording and transcription providers, remote access services, performance measurement, data optimization services, social and advertising networks, content providers, data enrichment providers, support and customer relation management systems; and our business, legal, financial and compliance advisors (collectively, “Service Providers”). These Service Providers may have access to your personal data, depending on each of their specific roles and purposes in facilitating, supporting and enhancing our Services, and may only use it for such purposes.

As part of providing the Services our affiliates, agents, contractors, representatives, trusted business partners, and third-party service providers may have access to your personal data. In particular, if you choose to add third party integration with the Services, your personal data may be shared in relation to such an integration. If you used our services to contact a third-party, such as in our marketplace, then we will provide the information you filled out in the form to said third-party.

Third-Party Websites and Services: our Services may include links to third-party websites, and integrations with third-party services. Such websites and third-party services, and any information you process, submit, transmit or otherwise use with such websites and third-party services, are beyond the scope of Elementor’s Terms and Conditions and Privacy Policy and will therefore be governed by such third-party’s terms and privacy practices and policies, and not by this Privacy Policy. We encourage you to carefully read the terms and privacy policies of such websites and third-party services.

Account Administrators for Multi-Member Plans: User data may be shared with the administrator or other Users of the same account (if applicable). This means that the administrator of the account may have access, and will be able to monitor, process and analyze the personal data contained therein, as well as your use of the Services and communication with us.

Protecting Rights and Safety: we may share personal data with others if we believe in good faith that this will help protect the rights, property or personal safety of Elementor, our Users, our Prospects, or any members of the general public.

Elementor Subsidiaries and Affiliated Companies; Change of Control: we may share personal data internally within our group, for the purposes described in this Privacy Policy. In addition, should Elementor Ltd. or any of its subsidiaries or affiliates undergo any change in control or ownership, including by means of merger, acquisition or purchase of substantially all or part of its assets, or will be considered or found eligible for a governmental grant and/or a potential investment, personal data may be shared with the parties involved in such an event. If we believe that such event might materially affect your personal data then stored with us, we will notify you of this event and the choices you may have via e-mail or prominent notice on our Services.

Legal Compliance: in exceptional circumstances, we may disclose or allow government and law enforcement officials access to your personal data, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations, with or without notice to you. Such disclosure or access may occur if we believe in good faith that: (a) we are legally compelled to do so; (b) disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; or (c) such disclosure is required to protect our legitimate business interests, including the security or integrity of our products and Services.

Additional Sharing: we may share your personal data in additional manners, pursuant to your request or explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such data non-personal, non-identifiable and anonymous. We may transfer, share or otherwise use non-personal and non-identifiable data at our sole discretion and without the need for further approval.

7. Cookies and Tracking Technologies

Elementor and our Service Providers use cookies and other technologies for performance, tracking, analytics, personalization purposes and in order to provide you with a better experience. We may share non-identifiable/aggregated extracts of such information with our partners for our legitimate business purposes.

Cookies: cookies are small text files that are stored through the browser on your computer or mobile device (for example, Google Chrome or Safari) when you visit a website. Some cookies are removed when you close your browser session – these are the “session cookies”. Some last for longer periods and are called “persistent cookies”. We use both types of cookies to facilitate the use of the Services’ features and tools. In the HTTP header from a browser or mobile application, you can manage your cookies preferences, including whether or not to accept them and how to remove them, through your browser settings. Please bear in mind that disabling cookies may complicate or even prevent you from using the Services. For more information regarding cookies, you may find the following websites useful: www.allaboutcookies.org, www.youronlinechoices.co.uk.

Google Analytics: we use Google Analytics to collect information about the use of our Services. Google Analytics collects information such as how often you visit the Services, which pages you visited when doing so, and which other sites they used prior to coming to our Services. We do not merge the information collected through the use of Google Analytics with personally identifiable data. Google’s ability to use and share information collected by Google Analytics about your visits to and use of the Services is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can learn more about how Google collects and processes data specifically in connection with Google Analytics here. Further information about your option to opt-out of these analytics services is available here.

Hotjar: We use Hotjar in order to better understand how our Prospect and Users interact with our Services and to optimize our Services and user experience. Hotjar allows us to visualize user interactions that helps us better understand our Users’ experience to improve our services by identifying issues and friction points. To provide these services, Hotjar uses first-party cookies and other technologies to collect personal data on our Users’ behavior, and their devices on our behalf. This may include personal data like online identifiers (e.g. device’s IP address, user ID), identification data (e.g. name, email address, only if we explicitly collect it), technical data (e.g. device type and screen size, browser information), geographic location (country only), behavioral data (interactions with our website/app such as clicks, taps, scrolls), and any additional personal data that may explicitly submit through Hotjar. Hotjar may reuse this personal data to develop and improve tools and services for us and our Users. For further details, please visit Hotjar’s Trust Portal and Privacy Policy.

To learn more about our cookies practices, please visit our Cookie Policy.

8. Communications

We engage in service and promotional communications, through social media, e-mail, phone, SMS and notifications.

Service Communications: we may contact you with important information regarding our Services. For example, we may send you notifications (through any of the means available to us) of changes or updates to our Services (such as billing issues, login attempts or password reset instructions, alerts and notifications concerning anomalies detected by our Services, etc.). You can control your communications and notifications in accordance with the instructions included in the communications sent to you. Please note that you will not be able to opt-out of receiving certain service communications which are integral to your use (like password resets or billing notices payment issues, login attempts or password reset instructions, etc.).

Notifications and Promotional Communications: we may also notify you about new features, additional offerings, events, webinars, special opportunities or any other information we think you will find valuable. We may provide such notices through any of the contact means available to us (e.g., SMS, phone, mobile or e-mail), through the Services, or through our marketing campaigns on any other sites or platforms. We may further record phone calls for training and quality assurance purposes.  In order to control your notifications settings please follow the instructions included in the promotional communications sent to you. If you do not wish to receive such communication, you may also notify us by sending an e-mail to: [email protected].

9. Data Subject Rights

The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by specific laws):”

• You have the right to withdraw consent to the processing, where consent is the basis of processing.
• You have the right to request access to your personal data held by us, along with details on how it is processed, subject to certain conditions. You have the right to demand rectification of inaccurate personal data about you. We will promptly correct any information found to be incorrect.
• You have the right to object to unlawful data processing under certain conditions.
• You have the right to the erasure of past personal data about you (your “right to be forgotten”) under certain conditions.
• You have the right to demand that we restrict the processing of your personal data, under certain conditions, if you believe we have exceeded the legitimate basis for processing, the processing is no longer necessary, or if you believe your personal information is inaccurate.
• You have the right to data portability of personal data concerning you that you provided us in a structured, commonly used, and machine-readable format, subject to certain conditions.
• The personal data we collect is not used for automated decision-making and profiling, except for automated processes in the context of marketing. As stated above, you can opt out of direct marketing by contacting us directly or by following the instructions through the unsubscribe options in our email messages.

Your rights in respect of Personal Data about you as outlined in this section may be restricted by European Union or Member State law to which we are subject. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you (where this is permitted by applicable law). To protect your privacy, we may take steps to verify your identity before fulfilling your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initially requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

10. Additional Information and Contact Details

External Links: while our Services may contain links to other websites or services, we are not responsible for their privacy practices. We encourage you to pay attention when you leave our Services for the website or application of such third-parties, and to read the privacy policies of each and every website and service you visit. This Privacy Policy applies only to our Services.

Updates and Amendments: we may update and amend this Privacy Policy from time to time by posting an amended version on our Services. The amended version will be effective as of the date it is published. We will provide prior notice if we believe any substantial changes are involved via any of the communication means available to us or via Services. After such notice period, all amendments shall be deemed accepted by you.

Our Services are not designed to attract children under the age of 18: we do not knowingly collect personal data from children and do not wish to do so. If we learn that a person under the age of 18 is using the Services, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any personal data stored with us with regard to such child. If you believe that we might have any such data, please contact us by e-mail at [email protected].

California Requirements: This Privacy Policy describes the categories of personal information we may collect and the sources of such information (in Section 1 above), and our retention (Section 4) and deletion (Section 9) practices. We also included information about how we may process your information (in Sections 2 through 8), which includes for “business purposes” under the California Consumer Privacy Act (CCPA). We do not sell your personal information for the intents and purposes of CCPA. We may share personal data with third parties or allow them to collect personal data from our Services as described in Section 6 above, if those third parties are authorised Service Providers or business partners who have agreed to our contractual limitations as to their retention, use, and disclosure of such personal data, or if you integrate the services of third parties with our Services, or direct us to disclose your personal data to third parties.

If you have any questions or would like to exercise your rights under the CCPA, you can contact [email protected].

Questions, concerns or complaints: if you have any comments or questions regarding our Privacy Policy, or if you have any concerns regarding your personal data held with us, or if you wish to make a complaint about how your personal data is being processed by Elementor, you can contact us at [email protected].