Troubleshooting – I can’t access my account

On rare occasions you may have trouble accessing your account. The steps to regaining access depend on what issues you are encountering.

Forgot password

If you forgot the password to your Elementor account:

1. At the login screen, select Sign in with your email.
   
   The login screen appears.
   
2. Click Forgot your password.
   
3. Enter the email address you used to register your account and then click Reset Password. 
4. Elementor will send a link to your email allowing you to reset your password.
   
   Tip

   If you do not receive the email with the password reset link, check your Spam folder. 

If you do not receive an email link or if you do not have access to the email you used to create your account or if you forgot which email you used, you need to submit a support ticket. For details, see Contact support if you can’t login.

2FA not working

To ensure your security, Elementor uses 2FA (Two factor authentication). This means you will sometimes need to enter a security code to access your account. This security code is sent to you by email. 

If you are having issues receiving your security code: 

1. Go to Elementor.com.
   
2. In the lower right of the screen, click the chat icon.
    
3. Click I’m Locked Out of my Account.
4. Follow the instructions to access your account. 
   
   Tip

   If the chat icon does not appear, try opening an incognito window and accessing Elementor.com from there. 

I’m not receiving verification emails

Elementor will sometimes need to contact you by email in order to verify or reset your password.

If you requested a password reset, verification, or 2FA code but didn’t receive the email, try the following:

Quick checks

• Check your Spam/Junk, Promotions, Updates, Clutter, or Quarantine folders.
• Search your mailbox for Elementor or for subjects like verification, reset, or security code.
• Wait a few minutes; some servers delay incoming mail.
• Request the email again (avoid rapid repeated requests, which can be rate-limited).

Email/client and device troubleshooting

• Add the Elementor domain to your safe senders/allowlist and contacts. If you’re working for a larger organziation, you may need to ask IT to do this.
• Disable mail rules/filters that might auto-archive or forward messages.
• Try from another browser or device, and clear cache/cookies before requesting again.
• Ensure your mailbox isn’t full and that your server isn’t blocking bulk/automated emails.

Bounce-related issues

• Hard bounce: Your address previously rejected messages, so our system may be blocked from sending to you. Contact Support to remove the bounce status and confirm your correct email.
• Soft bounce: Temporary server issues (e.g., mailbox full, policy blocks). Work with your email host/IT to resolve and try again.

If none of the above works

• Provide an alternate email we can use to reach you while we investigate.
• Contact Support through the Elementor website. For details, see Contact support if you can’t login.