Elementor One FAQ

General

Why does my WP Admin show two Elementor sections?

If you purchased Elementor One via elementor.com it will not automatically transfer your old Elementor Pro account to your Elementor One account. If you want to transfer your Elementor Pro account, you’ll need to do so manually. See Install and activate Elementor One for details.

Credits and quotas

Do my unused credits roll over to the next month?

Credits are renewed on a monthly basis during your subscription period. Please note that credits leftover at the end of the month will not rollover to the next one.

How can I keep track of how many credits I have left?

Your Elementor dashboard includes a dedicated credit management/subscription card. This provides real-time credit usage info, so you always know exactly how many credits you used across all included capabilities.

Upgrades and transitions

I already have a Pro subscription; how do I switch to One?

We’ve made the transition simple through the Pro upgrade path. Existing Pro subscribers can upgrade to a One plan with prorated pricing, ensuring you only pay the difference for the elevated experience and added credits.

Can I upgrade my Elementor One tier if I need more credits?

Yes. Elementor One is designed to be a scalable growth engine. You can upgrade to a higher tier (e.g., from Small to Medium) at any time to increase your monthly credit pool as your site’s needs for AI, image optimization, email delivery, or any other needs grow.

Can I "downgrade" to a lower tier or a standard Pro plan?

Elementor doesn’t offer ‘downgrades’ on existing subscriptions.

Refunds and Cancellations

What is the refund policy for Elementor One?

For annual plans, we offer a 30-day money-back guarantee. Monthly plans available in One Agency are non-refundable.

Future-proofing and the ecosystem

What happens when Elementor releases new capabilities or features?

New capabilities and features will be integrated into your One subscription as we release them, giving you instant access to our latest innovations.

If I start using a new feature included in One, will it cost extra?

No. New features are included in your subscription automatically. As you adopt these new tools, they simply draw from your shared credit pool. This allows you to explore and grow your site’s capabilities without friction or new purchase hurdles.

Support and service level

What kind of support do I get with Elementor One?

Elementor One subscribers receive our highest tier of service. One is designed for users managing critical, revenue-driving sites. You receive priority assistance from our support team to ensure your business stays up and running without delay.

Does this include human support?

Yes. While standard Pro subscribers receive responses during business days, Elementor One users have access to round-the-clock priority assistance. Our expert team is available to provide the high-level responsiveness and care that professional builders require.

Activation and connectivity

How do I activate the different products included in One?

Activation is unified and seamless through a Single Zip download and Single “Connect”. Once connected, you’ll be able to activate all the additional capabilities from within the Editor.