Our goal is to create a safe space for members to help each other learn Elementor and solve creative problems.
Every now and then, there can be times where members get off-track and need some guidance in maintaining focus. That is where the Moderators come in! You are here to help add new members, encourage members, review posts for any potential problems, and keep our space focused on empowering web creators, together.
What actually is moderation in the Elementor Community?
- Providing added value for our community members and, by extent, all Elementor users.
- Always know our ‘why’ and be mindful of the rules we created together.
- Helping people to find what they need. See the list of useful links.
- Prevent people from needing Elementor Support.
- Accepting member requests (never declining them). See FAQ below for details.
- Acting on Keywords Alerts.
- Acting on Member-Reported Content.
- Acting on Pending Posts.
- Monitor overall conversations, and enforce rules and Code of Conduct when needed.
What do I do with membership requests?
Membership request is the gateway for all members, that enables and defines our community’s culture. In order to make this process more efficient we created the following:
- We use an auto-approval tool based on the rules below to auto-accept requests. If you want to let people in sooner than when the bot runs, you can do so manually. Please set the filters first.
- Review each member request; you can use filters to help you. Never accept all requests without using the Member Requests filters below.
- Also, never decline requests, this is handled by Facebook. Their system sends a few reminders after users applied for joining the group and only if they did not answer the questions and agreed to our rules.
How about Keyword Alerts, Member-reported Content and Pending Posts?
Some Facebook tools enable us to monitor content more efficiently, by using:
- Keyword alerts – this list consistently changes based on experience and input from other Moderators. This example is from the Global Community. Warning, this list naturally contains profanity.
- Member reported content – our members are the best gatekeepers; we encourage them to report a post or comment if they feel it does not meet our rules.
- Pending posts – you have the ability to turn on post-approval for individual members in your group.
Please check the content and accept or decline based on our rules and your own sound judgment. When in doubt, use Slack to consult with your fellow Mods.
Where do I find the most recent version of the group rules?
You will find them in the group itself. Please use Slack for any questions you might have.
In general: how do I handle XYZ?
- Is the member violating any of our rules?
- Is the member helping others to learn Elementor with what is shared?
- What does your gut say?
- When in doubt, ask other Moderators on Slack.
What culture do we want to cultivate in the group?
One that is helpful, mindful, transparent and driven by positive intent. For more details check out our Code of Conduct. We’re Web Creators and we have each other’s backs.
What tone should I use to address members?
As a Moderator / Community Leader, you are seen as someone representing Elementor and its community. Please keep that in mind when you post and comment. Please be respectful in your tone at all times. If someone provokes you personally to a level where you feel like responding in an equally provoking way, contact your buddy moderator or your group leader before your reply in any way.
Can I say “we have” or should I say “Elementor has”?
Please ensure there is never a doubt that you are a volunteer and not an employee of Elementor. By using “Elementor has”, we make sure we do not confuse users.
What to do when you’re just not sure how to handle a situation?
We’re not just serving a community, we ARE a community! Feel free to ask your fellow Moderators in our Slack channel. #Respect is equally important amongst ourselves, so never be afraid your question may be too small/silly/stupid/unprofessional or any other reason that may prevent you from asking. Our Slack is a safe space. Always and for each of us.
What about posting our own content (like videos, posts, etc..)?
Lead by example. The same rules apply to us and to our other users. If there’s any doubt about a conflict of interest, share it on Slack first to ask your teammates before posting.
Also see our Code of Conduct.
What about people sharing their Elementor Expert Profiles?
- The weekly ShowOff is not just for your sites, but also Expert profiles.
- If some keep repeating it in comments, we treat it as mild spam. They get a warning and told to share in #SundayShowoff.
- If people just post their profile (as a post, not a comment) we remove them.
What to do when a 3rd party developer shares updates to their Plugin?
Add something like this (always use your own words please) as a comment to the relevant post, close comments, and turn on post-approval. If the post needs to be removed, send it to them via Facebook Messenger. If you don’t feel comfortable doing that, simply forward them to Verdi.
“Hi DEVNAME, We no longer allow mere updates to plugins, as we need to focus on people helping each other learn Elementor. No worries though, if you want to promote your product, you can contact the Elementor Company, they have several ways to work together.
If you’re interested in “giving back” to the community – like a special webinar, or any unique content that is just for our users, please let us know! Contact Elementor BizDev partners via https://elemn.to/contact and fill in the form.”
What do I do when people complain about support?
Not happy with Support? Please let us know! https://elemn.to/feedback
I keep seeing the same questions from members, what should I do?
As the group is consistently growing and new users are getting to know Elementor, the amount of information can make it hard to find certain posts or topics. We’ve created some content curation best practices to help you as a moderator, as well as fellow members.
What should we do when a user shares a live youtube tutorial?
We are all here to learn from one another, we appreciate user-generated content, and even created the Tuesday Tip Live especially for those who are interested in contributing more to the group. Please feel free to apply for a time slot. It’s actually quite fun to do.
What should we do when a user posts a poll/suggests an initiative, and so forth.
We value members’ initiative and want to make sure they benefit all our members. Please ask them to reach out to the Group Leader, to make sure their initiatives do not go unnoticed.
Small Tips
- Use Post Approval when needed.
- Encourage participation.
- “Name dropping” is a good thing here (@mentions).
- Use hashtags like #respect.
- Use Topics.
- Ask people to “Mark as Solved”.
Please suggest more content and tips on Slack.