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Troubleshooting Forms

Last Update: March 3, 2024

Users get an X-error

When completing a form on your website you may experience the following error message: “x” error.

This error can appear when some field(s) id(s) are empty

Please open the settings for your form, select each field, and then switch to the Advanced tab. If you notice that the ID option is blank, please try typing in a value (this must be a unique ID value that isn’t used anywhere else inside the form).  

Users get a Form Invalid error

When completing a form on your website you may experience the following error message: “x” error.

This error can appear when some field(s) id(s) are empty

Please open the settings for your form, select each field, and then switch to the Advanced tab. If you notice that the ID option is blank, please try typing in a value (this must be a unique ID value that isn’t used anywhere else inside the form).  

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