Hosting

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We provide hosted Elementor services for clients who purchase a subscription. If you operate a website using our hosted service, you need to operate it legally, post only appropriate content, and avoid abusing our services.

Hosting Services

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Your hosted service is limited, you can only access the WordPress and Elementor administration panel, and not the servers. We may put a cap on storage and/or bandwidth and/or limited traffic and/or CPU.

We offer hosting services for Elementor based websites, that come pre-installed with WordPress and Elementor. Your hosted service includes your right to use these services, however, you are not a licensee of the software that we provide you access to.
We do not provide full access to the server, but only a limited web-based access.

The hosted services provide a limited storage cap and/or limited bandwidth and/or limited traffic and/or limited CPU, as provided in our documentation and in accordance with the type of the applicable subscription and are meant for bona-fide use of the website. Exceeding from such limited storage/bandwidth/traffic/CPU may incur additional costs.

Third-Party Services: Shoptimizer Theme

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While the Shoptimizer Theme is provided to you for free, it is governed by Shoptimizer’s terms and conditions and privacy policy, which may be amended from time to time, and Elementor bears no responsibility for it (similar to other Third Party plugins you choose to activate on your site).

1. Provision of Shoptimizer Theme

When you purchase or use the Shoptimizer theme for eCommerce through our platform, you acknowledge and agree that this service is governed by the terms and conditions and the privacy policy of Shoptimizer.

2. Acceptance of Shoptimizer Terms and Conditions

By purchasing or using the Shoptimizer theme, you agree to be bound by Shoptimizer’s terms and conditions and privacy policy, which may be amended from time to time. It is your responsibility to review and understand these terms and conditions prior to engaging with the service.

3. Changes to Shoptimizer Terms

We are not responsible for notifying you of any changes to Shoptimizer’s terms and conditions and privacy policy. Any changes to Shoptimizer’s terms will take effect as specified by Shoptimizer. Your continued use of the Shoptimizer theme constitutes your acceptance of any such changes.

4. No Liability for Shoptimizer Services

We do not assume any liability for the actions, products, or services provided by Shoptimizer. Any disputes or issues arising from your use of the Shoptimizer theme should be resolved directly with Shoptimizer.

5. Disclaimers

We make no representations or warranties regarding the Shoptimizer theme, including but not limited to its quality, availability, or suitability for your needs. Your use of the Shoptimizer theme is at your own risk.

6. No Partnership or Endorsement

We are not in partnership with Shoptimizer and do not endorse or recommend their products or services. The inclusion of the Shoptimizer theme on our platform does not imply any form of partnership, joint venture, or other affiliation with Shoptimizer, nor does it constitute an endorsement of Shoptimizer or its offerings.

7. Contact Information

For issues related to the Shoptimizer theme, please contact Shoptimizer directly. Contact details can be found in Shoptimizer’s terms and conditions or on their official website.

Static Hosting

Dynamic Content

When your website is in static mode, dynamic content features, such as user logins, commenting systems, e-commerce functionality, and live data feeds, may not work as expected or may be completely unavailable.

Database-Dependent Functionality

Many website features rely on databases to store and retrieve information. In static mode, where no database interactions are possible, functionality that depends on database queries may not work. This includes content management systems (CMS), dynamic page generation, search functionality, and data-driven applications.

Traffic

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We may put a cap on traffic, and block certain traffic.

Your subscription offers limited bandwidth and traffic, and is not meant to serve as a content delivery network. We provide limited service, with service caps.

We may suspend any account, subscription or website if it deviates from our service cap, or collect a surcharge according to our then-applicable rates.

We moreover require that files hosted on the website will not be deep-linked, and that you will not use the website as a storage service.
We do not allow storage of files larger than a certain threshold, and if we believe a file is used as a part of a file sharing scheme, we may disable access to it.

Our Responsibilities

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We provide limited hosted and technical support.

We provide the Hosting Service, including technical support, as described in each Offer Description. We may enhance and refine the Hosting Service provided we do not materially reduce its core functionality. From time to time, we may perform scheduled maintenance to update the servers and software used to provide the Hosting Service. You acknowledge that we may, in certain situations, need to perform emergency maintenance of the Hosting Service without providing advance notice to You, during which time, we may temporarily suspend Your access to and use of the Hosting Service.

We may provide you with support services using our access tokens that you will grant us via tools and software that are integrated in the service.

Service Level

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We warrant that our Services will be operational most of the time.

We will make any effort to ensure that the Hosting Services are performed in a professional manner with industry standards reasonably applicable to such Services.

We strive for the hosting services to be operational at least 99.9% of the time calculated annually, i.e. that downtime percentage will be no more than 0.1%

Storing Third Party Code

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We allow you to run some external plugins, but may refuse any plugin for any purpose.

We allow you to store and run third party code as long as it adheres to our Acceptable Use Policy in our Terms of Service, and as long as it does not create excessive server use and harms our user experience.

We may disable any third party code at any time and without prior notice.

We may also allow you to use some selected third party plugins using your hosted account. These plugins are neither endorsed by us nor affiliated with us, and we assume no responsibility for their functionality.

Our offering includes an installed WordPress website, with the Elementor plugins installed. However, in order to allow functionality, this also includes several first party and third-party code to provide services and collect data; the removal of such pre-installed software is prohibited, even if technically possible.

Storing Third Party Content

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Take responsibility for the content you upload to our services.

If you decide to upload, embed, display or otherwise make available to the public any third party content, you need to ensure that you have the right permission and license to do so and that such content does not harm any third party or is in violation of any law. We cannot inspect, nor do we assume responsibility, for such action.

Please note that any content displayed on your website is your responsibility, and you will be the party facing legal action if it was found in violation of this policy.

User Generated Content

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You are responsible for your user generated content; please set a policy for user generated content.

Your website may contain user generated content; meaning website comments, reviews, posts or forum entries. Please create a policy for your end-users that deals with such content according to the applicable laws, and ensure in such policy that we are exempt from any liability.

Your Content

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Our content policy applies; please read it. Don’t post illegal content, offensive content or other content that is in violation of any person’s rights.

The statements in our Submission Policy applies to all content in your website.

By using our Services you provide us with information, files, and folders that you submit to us (together, “your uploads”). You retain full ownership to your uploads. We do not claim any ownership to any of it. These Terms do not grant us any rights to your uploads or intellectual property except for the limited purpose of operating, promoting and improving our Services and to develop new ones.

We prohibit the use of software or scripts running on our servers that may cause the server to load beyond a reasonable level, as we may determine from time to time.

You also acknowledge and agree that we reserve the right to remove sites, temporarily or permanently, if you are in violation of these Terms or if your site’s content may deem as harassing, abusive, racist, offensive, deceptive, encouraging criminal or harmful conduct, libelous, incendiary, obscene or otherwise violates any third party’s rights.

Backups

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Backups are a part of your plan, but you may not be able to use them. Back the material by yourself.

The amount of data that can be backed up under your subscription is limited to the amount specified in your chosen plan. Attempting to backup additional data beyond this limit may require you to agree to additional charges. We will use reasonable efforts to maintain and backup data, but we cannot guarantee that all data will be free from errors or corruption. We cannot warrant that we will be able to restore your website and content at all times. Therefore, it is your sole responsibility to create your own backups for your website. In addition, we reserve the right to limit or delete backups of your data if it is determined that your usage is consuming an excessive amount of system resources or causing performance issues of other users.

We reserve the right to delete any websites that have been in a staging status for a longer period of time than is mentioned in the plan you have chosen.

This policy is implemented to maintain the performance and security of our servers, and to ensure that inactive websites do not occupy valuable resources. We will not be responsible for any loss of data or content as a result of such deletion.

SSL Certificates

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SSL is not super-secure, and our certificates are temporary.

We may offer SSL certificates for your websites, which are based on third party certificate service. Such certificates do not mean we inspected ownership of your website and domain-name, nor do they mean that we validated such a domain’s adherence with any practices.

Such certificates may be revoked at any time, either by us or by the third party provider, for any reason.

Domains

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Respect others’ rights; only buy domains that you can legally use. You agree to comply with all rules, policies, and terms applicable to the relevant domain name, including those established by the applicable domain name registry

We may offer you to register and manage domain names in various TLD’s using our service, either by our own services or by a third-party service provider. In such a case, your registration and ongoing management of such domain names will be in accordance with the applicable laws and policies of the applicable domain name registries and registrars and shall not infringe on any third party’s rights or applicable laws and policies. We reserve the right to disconnect any domain name from your subscription at any time, without notice, if we determine that the domain name is being used in violation of these terms or the applicable laws and policies or for any other reason – at our sole discretion. The number of domain names that can be connected to your subscription is limited to the number specified in your chosen plan. Attempting to connect additional domain names beyond this limit may require you to agree to additional charges and fees.

Without limiting any other terms and conditions applicable to you under these Terms and Conditions, the following provisions apply to all domain name–related transactions conducted through our services, including any offers, quotations, registrations, renewals, or other subsequent services:

• Applicable Rules and Policies. In addition to any applicable Elementor terms and conditions, when registering, transferring, or managing a domain name through our services, you agree to comply with and be bound by all rules, policies, and terms applicable to the relevant domain name. This includes, without limitation, the rules, policies, and terms established by the Internet Corporation for Assigned Names and Numbers (ICANN), the applicable domain name registry, and the domain name registrar responsible for the Top-Level Domain (TLD) in question.
• Responsibility for Awareness. We will use reasonable commercial efforts to bring such rules and policies to your attention. However, it is solely your responsibility to familiarize yourself with and comply with all rules and policies applicable to each domain name that you register, manage, or maintain through your account.

• Domain Name Transactions and Management.

• • • Permitted Actions. Subject to your subscription plan, you may initiate domain name registrations, renewals, modifications, deletions, transfers, or other domain-related actions (collectively, “Domain Actions”) through your account, via an automated Application Programming Interface (API), or through any other interface made available by Elementor.
    • Processing of Orders. Upon placement of a Domain Action request, Elementor will attempt to process the applicable action—whether directly or through a third-party domain service provider. While we will make reasonable commercial efforts to complete such actions (including registration, renewal, or transfer) on your behalf, we cannot guarantee their success. Completion of these Actions may be subject to factors beyond our control, including domain availability, registry policies, or technical limitations.
    • Fees and Reservation Charges. When you place an order, we may apply a temporary reservation charge to your account balance for the corresponding fees required to process the applicable Domain Action. Once the transaction is successfully completed, the reserved amount will be deducted from your account balance. If the order is unsuccessful, the reservation charge will be released. Certain Top-Level Domains (TLDs) may be subject to partial refunds in accordance with the respective registry’s policies.
    • Verification Requirements. If required by the applicable domain registry’s rules or policies, you may be required to complete a verification process as the intended domain name holder (registrant). Until such verification is completed, usage of the domain name may be restricted or blocked. Elementor’s fees for the domain name, including any renewals, are independent of the timing of the verification process. We will provide reasonable assistance in facilitating contact with the relevant registry or registrar in connection with such verification or related compliance requests.
    • Registry Terms and WHOIS Data. All domain name registrations, renewals, transfers, and uses are governed by the terms and policies established by the applicable domain name registry, including the publication and management of WHOIS data. These registry terms and policies may change at any time. Your continued use or management of a domain name through our services constitutes acceptance of any such changes. Certain registries may also require direct confirmation by the registrant to process specific Domain Actions such as registration, transfer, or modification.
    • Domain Name System (DNS) Operations. You are solely responsible for operating or arranging for the operation of one or more Domain Name System (DNS) servers to ensure the technical functionality and availability of your domain names to internet users. Elementor may, at its discretion, offer DNS hosting or related services separately as part of its hosting or infrastructure offerings.

• Additional Obligations.

• • • Accuracy of Registration Information. You must ensure that all domain name registration details for the intended domain name holder – including, without limitation, the registrant, administrative, billing, and technical contact information – are complete, accurate, and up to date, as required by the applicable domain name registry. Failure to provide accurate or complete information may result in suspension, cancellation, or deletion of the domain name by us or by the relevant registry if the deficiencies are not corrected following a notice (where such notice is required under the registry’s policies). Elementor may, at its discretion, allow the applicable registry to inspect, verify, or validate such registration information upon request.
    • Compliance with Registry Regulations. You must fully comply with all applicable laws, regulations, and policies established by domain name registries or other governing bodies. Subject to these Terms, Elementor reserves the right to enforce compliance with such obligations independently of any action taken by the relevant registry. We will determine, acting reasonably, the extent to which such registry rules apply in specific cases, subject to clarification by the registry itself where available. Elementor may, at any time, request evidence or documentation demonstrating your compliance with such obligations.

• Abuse, Notice and Takedown, and Dispute Resolution.

• • Prohibited Use. You must not use any Elementor service or perform any Domain Action in violation of these terms, the applicable registry’s rules and policies, or any applicable law or regulation.
  • Abusive or Illegal Activities. No domain name may be registered, used, or maintained for any unlawful, abusive, or otherwise prohibited purpose, including but not limited to:
    • the operation or control of botnets, malware, viruses, Trojan horses, or similar malicious software;
    • fraudulent, deceptive, or phishing activities;
    • the distribution of materials that are defamatory, libelous, harassing, threatening, obscene, exploitative of minors, racist, homophobic, or otherwise illegal;
    • the sale, promotion, or marketing of goods or services in violation of applicable law (including, for example, unauthorized pharmaceuticals or weapons);
    • the infringement or facilitation of infringement of copyrights, trademarks, or any other intellectual property or proprietary rights;
    • the promotion, assistance, or encouragement of terrorism or related activities; or
    • Infringement of any third party’s personal name, privacy, or right of publicity.
  • Excessive Use. If your use of any Elementor service or related resources for Domain Actions materially exceeds reasonable or typical usage patterns (for example, through an excessive number of WHOIS queries, registration attempts, or similar activities), Elementor may, following prior notice, suspend or restrict your access to the affected service to preserve system integrity and service availability.
  • Legal and Regulatory Compliance. Elementor will comply with all binding governmental or court orders requiring disclosure of information or suspension of services, as permitted or required by applicable law.
  • Domain Name Dispute Procedures. Elementor will also comply with any arbitration, administrative, or similar proceedings established under the Uniform Domain Name Dispute Resolution Policy (UDRP), or any equivalent or successor policy, as well as with all related procedures required by the applicable domain name registry.

Privacy

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Please add a Privacy Policy to your website; tell your users about our analytics services.

Our use of your data is subject to Data Processing Agreement and we may use third party sub-processors according to our published list, as updated from time to time.

It is your own responsibility to present your users and website visitors with the required information to ensure their data rights, including privacy and cookie notices.

Please add to any statement the fact that you use our services, and that we use both our own and third party analytics services, as detailed in our Privacy Policy. Please ensure that your website visitors acknowledge our use, and that you understand that we may use the visitor data in accordance with our privacy policy. Please ensure your visitors are aware of the location and processing methods and are given a full and complete list of subprocesses.

“Notes” Feature

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Do not insert or upload any personal, confidential or important information into a note, when using the Notes feature. Site Admins have full access to view all notes on the site and their content, and provide access to Notes to any other site user. Therefore, We cannot guarantee privacy on notes’ content.

In order to use Notes, non-admins users must receive an invitation from an admin of your site. As we indulge you to use the Notes for its many advantages, please keep in mind that site admins have a full and exclusive control over notes created by using the Notes feature and therefore every action should be accordingly. We recommend not to insert or upload any kind of personal, confidential or important information into a note, when using the Notes feature. In addition, all notes’ information is stored on your site’s database and together with the admin’s control it gives you all the reasons to keep your personal and important information in more private and secure ways.

Non-admin users, who are granted personal permission by an admin to use the Notes feature, will have viewing access to all notes on the site (placed on posts they are allowed to view) and full control over notes created by them, as well as the ability to view the site’s full users list (as part of the Notes feature’s integral capability to mention other users in a note).

Termination

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We may suspend you for breaking the rules, and we may stop the service at any time.

We may suspend the operation of this service at any time, and with or without prior notice.

We may also suspend or terminate your account if you are in violation of our Terms of Service, including any part thereof. Please note that non-payment may also result in your website suspension, and that in such case, you may lose access to all your content.

We may provide a grace period following a breach of these terms or a non-payment; this period shall be at our sole discretion.

Following termination of the Hosting Services, we may provide you with an option to download some contents and components of your Content, provided that we’re not prohibited under law from doing so. Following that grace period, we may promptly remove all your data. For the avoidance of doubt, we will not transfer your website or server content to another provider.

Refunds

We provide a 30-day “no questions asked” refund for new Pro and Hosting subscriptions, excluding Free Trial usage of any kind. Note that for monthly subscriptions, each month is considered a renewal, and as such, refunds are not applicable for upgrades, renewals, or other subscription changes.

Such refund shall be available for a period of thirty (30) days from the end of the business day the purchase was made (and if such day is not a business day, then the following business day).

We may refuse to refund people who acted in bad faith or misused the Services, or otherwise violated any of the policies stated in the Terms of Service.

Evaluation Period

We may offer trial periods that offer limited usage and functionality, for a limited period of time, and for evaluation purposes. In such a case, following the evaluation period, we may terminate, suspend or limit your account.