Get Immediate Access 
to Expert Support

If you’re on the monthly plan, you can cancel anytime from your My Elementor account, and your subscription will not renew for the next month.

The annual plan is a one-time payment and is non-refundable, but you’ll continue to enjoy Platinum benefits until the end of your billing period.

Keep in mind that canceling Platinum means losing access to priority support, direct expert assistance, and your dedicated account manager.

Currently, Elementor Platinum Support does not offer direct phone support, but you get priority chat, email ticketing, and WhatsApp access for fast assistance.

No, there’s no limit! Feel free to reach out as many times as you need—we’re here to help with every question, big or small.

To enable WhatsApp support:

1. Go to your Platinum Support Dashboard.
2. Enter your phone number and verify it via SMS.
3. Once confirmed, you can start your correspondence with us.

Platinum users get priority responses across all support channels, ensuring faster resolutions compared to standard support plans.

You can reach your account manager via email at any time. Plus, they proactively check in with you to review your support experience.

Your account manager is your inside person at Elementor. They:

• Oversee your support requests, ensuring nothing falls through the cracks.
• Follow up on unresolved issues and escalate when needed.
• Suggest best practices and relevant Elementor tools to optimize your workflow.
  They do not design websites or provide business growth consulting.

With Platinum, you get:

• Priority support via live chat, tickets, and WhatsApp.
• Direct expert support where you skip the line and get immediate access to top-tier agents, bypassing bots or general technical support.
• A dedicated account manager who oversees your support requests and ensures quick resolution.

Platinum Support is ideal for agencies, web professionals, and SMBs managing multiple websites or complex projects. If you need faster support, a direct point of contact, and proactive issue tracking, Platinum is for you.