Frequently Asked Questions
General
Elementor is a WordPress website builder that empowers you to successfully build the website you envisioned, without having to write a single line of code using its drag & drop interface and dozens of widgets. It also includes Elementor AI, a native AI integration built specifically for Elementor to enable you to create original text and code, and images to elevate your website.
Elementor also offers managed WordPress hosting with dozens of hosting tools for high performance an all-in-one website building and hosting solution.
Elementor works with all themes that respect the coding standards of WordPress set by its Codex. Elementor also created the Hello Theme, a lightweight blank-canvas theme that you can use to design every part of your website.
Elementor works with almost all the plugins. If you experience an incompatibility issue, please report it to us and to the plugin which conflicts with Elementor.
Elementor Pro is an enhancement to the free version of Elementor and provides you with the complete set of capabilities for building any type of website. Its features include advanced design capabilities, Dynamic Content, WooCommerce alongside marketing tools for building landing pages, popups, forms, and more.
You can. To edit your blog posts, you will need Elementor Pro.
Using Elementor Pro’s Advanced plan or higher, you can edit every part of your WooCommerce store, including the Archive, Product, Menu-Cart, Cart, WooCommerce Notices, Checkout, Purchase Summary, and My Account.
Elementor Hosting
Yes, you can connect your Elementor Pro license any Elementor Host plan.
No. Elementor Host subscription do not include the Elementor Pro Website Builder.
All of the Elementor Host for WordPress and eCommerce Hosting Plans come with one free domain name for the first year. After purchasing your hosting plan, open the “Domains” tab on your Elementor account, and follow the instructions provided. Free domains cannot be redeemed during free trials. Terms and conditions apply.
Elementor Host is the ideal hosting for sites built with Elementor, the most popular Website Builder on the internet that powers over 12% of all websites. The end-to-end solution of Elementor Host gives you everything you need to build your website: managed hosting for WordPress that uses Google infrastructure, Elementor Website Builder, and unified support. Whether you’re building a website for yourself, or want to build multiple websites for clients and ensure straightforward handoff, Elementor Host is the solution for you.
Elementor Host gives you everything you need to start building a website: fast Managed Hosting, Elementor Website Builder, and unified support. The plans include:
- Managed WordPress Hosting powered by Google Cloud Platform
- Elementor Website Builder
- Cloudflare Enterprise CDN
- Premium SSL
- DDoS & WAFF Protection
- Fast SSD Storage
- High bandwidth
- Auto & On-demand backups
- Staging environment (select plans)
- Advanced Caching
- Plugin acceleration
- Database Access (phpMyAdmin)
- Site Cloning (select plans)
- SFTP Access
- Free custom domain connection
- Free Email domain authentication
- Free elementor.cloud subdomain
- 24/7 Security Monitoring
- Free site migration
- Premium support for additional members (select plans)
The Elementor Website Builder Plugin is the builder that enables you to build amazing websites on top of WordPress without coding. It’s the #1 WordPress builder, and powers over 12% of the world’s websites. With the Website Builder plugin you drag & drop, resize, and edit website pages and templates on your way to the perfect website.
The Elementor Website Builder has a free version (also known as Core) and a paid Pro version. The Pro Website Builder adds numerous features such as popup builder, custom code & CSS, form submissions, eCommerce optimization, advanced widgets, and much more.
Elementor Host is the ideal hosting solution for Elementor websites, from the same people who brought you the Elementor Website Builder Plugin. We have crafted the hosting to give our users best-in-class hosting performance for WordPress, unified support, and a built-in Elementor Website Builder.
Elementor Host utilizes Google Cloud Platform, provides every user with the coverage of Cloudflare Enterprise CDN, includes a premium SSL certificate, has exclusive features such as plugin acceleration, and is continuously optimized.
Yes, you can definitely build more than one website using one subscription. You can purchase multi-website plans for 3, 10 or 25 websites.
Yes. You can upgrade your current Elementor Host plan at any time. When upgrading, the remaining relative value from the original plan price will be deducted from the price of the new plan.
Of course. You can follow the following step-by-step migration guide to migrate your website, or contact our support to help you migrate your website to Elementor Host in no time, for free. During this migration process, your entire website will be transferred to a new Hosting subscription which is required before migration. It’s always recommended to backup and save a copy of your website for safety.
You can also use Elementor’s Import/ Export tool to export your existing website as a kit and import it to an Elementor hosted website. Please note that the tool has some limitations, which means you may be required to do additional work once the import process is complete.
Elementor Host plans provide varying allowances for storage and bandwidth. Choose the plan that best suits your website’s needs. To better understand storage and bandwidth quotas and limits, visit our comprehensive guide in Elementor’s help center.
You can upgrade from your current plan to a higher-tier plan. For any other requested change, please contact our support team.
You can transfer your website at any time to any hosting provider, without restrictions. There are 3 main methods to export your website:
- You can use Elementor’s Import/Export feature
- Use WordPress’s built-in export functionality and import it to your new host.
- You can also export and download the latest backup to your local computer and import it on your new hosting.
Elementor Host has no trial period, but we do offer a 30-day money back guarantee with no strings attached.
We are constantly developing and expanding Elementor’s Hosting solution, which might also lead to pricing changes, as well as different plans and offerings.
No, you will continue to pay the same price as when you first purchased your Elementor + WordPress Hosting subscription. If you cancel your subscription, or wish to purchase a new one, you will need to purchase it at the current price.
If your subscription expires, you will not be able to continue paying the old price and will need to purchase a new subscription at the current price.
Elementor Hosting is the best hosting for creating websites with the Elementor Website Builder.
Elementor’s Hosting solution provides everything you need to build and host a WordPress website at a great value: Managed WordPress Hosting, Elementor Pro plugin, Theme and premium support.
Elementor Hosting is tailored to work best with Elementor Pro, allowing a seamless building experience and workflow that will save you time and money. Powered by Google Cloud top-tier servers, combined with Cloudflare’s fast CDN, Elementor’s multiple layers of security and monitoring assure that your website is safe, secure and top-performing.
Elementor Hosting is managed WordPress Hosting powered by Google Cloud Platform. This means you get protection for your website data and infrastructure. Additionally, it protects customers from fraudulent activity, spam, and abuse with the same infrastructure and security services that Google uses.
We use specially tailored Kubernetes-based services to support your website’s changing needs, being able to spin up new servers to support high loads automatically. This allows us to scale your Elementor Hosted website applications to fit changing needs.
Your website is fully hosted on Elementor servers in Belgium. We do all the heavy lifting around server maintenance so you can focus on building your website.
Note that CDN is built into our offering in order to give you the best possible website availability and performance. This means we provide you with a geographically distributed network of servers and data centers. CDN takes load off the origin server and if one location becomes unavailable, another location serves the content. With content distributed across many locations worldwide, applications can handle higher traffic volumes. Additionally, this distribution helps users reach your website faster loading content in less time. Website owners should be aware that different countries may have different regulations regarding information security requirements and the location of servers. If there are any questions regarding this topic, please reach out to us.
Adding a custom domain to your website hosted on Elementor is quick and seamless. With Elementor’s seamless integration with Hover, you can effortlessly purchase a new custom domain directly. Once acquired, you can easily connect it to your Elementor-hosted website, ensuring a professional and branded online presence. This integration simplifies the entire process, eliminating the need for multiple platforms or complicated setups. Just choose your desired domain, purchase, and connect – it’s that straightforward!
If you’ve already got a domain, simply head to your website dashboard, navigate to the ‘domains’ section, and select ‘connect a custom domain’. A user-friendly wizard will guide you through the connection process.
Yes, you can upgrade your current Elementor hosting plan at any given time. You can choose to upgrade to our higher single website Business plan, which comes with boosted resources, or to upgrade to a multiple website plan (Grow and Scale) which also comes with a higher volume of resources.
In case you need even more resources please contact our support team.
Elementor Hosting subscriptions include the sending of up to 100 emails per day from your website, including form submission emails, purchase confirmation emails, admin notifications, or other events that trigger email sending.
Once you have a custom domain, you can also connect and authenticate your emails with your domain name to make sure your site visitors get your website emails via your fully branded email address.
Note, the subscription does not include email hosting services. You can sign up to 3rd party email services via Zoho, Google, Microsoft or any other provider of your choice and it’s a good opportunity to use your custom domain name to create personalized email addresses.
Yes, Elementor Hosting provides you with an integrated caching tool that leverages Cloudflare’s CDN to boost your website performance and serve your website to your visitors around the world from +285 locations.
You can upgrade from your current plan to a higher-tier plan. For any other requested change, please contact our support team.
Everything can be managed from the My Elementor dashboard. That’s where you can access your WordPress dashboard, connect a custom domain, set your primary domain, turn Site Lock on and off, manage backups, restore the website if needed, and all other useful actions.
Yes, you can install any WordPress-compatible theme you’d like. Elementor hosted websites come with the Hello Theme preinstalled, which will serve all your needs to start creating your website.
Most major plugins are fully compatible with Elementor Hosting. Some plugins are blocked because they are incompatible with Elementor Pro, while others clash with some of our built-in services, including security, backup, and optimization. You can find a list of currently incompatible ones in the article Elementor hosted website incompatible Plugins.
Absolutly. Take in consideration that while most plug-ins are fully compatible with your website hosted on Elementor, some of the plug-ins are blocked in order to avoid conflicts that may break your website. You can find the full list of currently incompatible plug-ins in this article.
We monitor for malicious behavior of websites and notify you if we suspect they have been hacked. That being said, we do encourage you to take additional steps to guarantee your website’s security.
Similar to security, there are multiple types of optimizations. You do not need to install any plugin that helps optimization through caching. However, if you have large media files, for example, you might want to install plugins that improve image loading.
There is no need for additional backup plugins. We provide daily backups, and you can manually back up at any time.
No. Elementor Hosting is not a hosting solution where you can add as many WordPress websites as you want. To get more websites you can purchase Elementor’s hosting multi website plans like Grow with up to 3 websites, and Scale with up to 10 websites.
No, you cannot use a different CDN provider. Elementor Hosted Websites have a built-in secure CDN by Cloudflare.
You are the sole owner of the entire website you create with Elementor, including its content. You can transfer your website, at any time, to any hosting provider, without restrictions.
All the analytics and usage data that is collected on the Elementor Hosting servers is completely anonymous. It is used solely for the purpose of improving the product and is not shared with anyone else.
Yes, for some of the plans. Business, Scale and Grow plans include Staging as part of their plan.
Are you responsible for fixing it?
Our support team is here to help and they can be contacted via the My Elementor dashboard. An agent will assist you in correcting the issue, finding the plugin that caused the website to break, or reverting your website to a previous version, if needed.
Yes! Elementor Hosting has partnered with Hover, a renowned domain registrar, to offer seamless custom domain integration. You can purchase a domain for your website through Elementor Hosting and enjoy a 10% discount on the first year. Our aim is to simplify the process of establishing your online presence and ensure your website and custom domain work together effortlessly.
Will my website still work?
If your Elementor Hosting subscription expires and you choose not to renew after our reminders, the following actions will take place:
- Your website will be suspended with no editing capabilities and with limited access to your site.
- You will have 30 days from the expiration date to renew your subscription. You can renew your subscription directly from the my.elementor.com dashboard. Once you renew, your website will be fully restored.
- At 30 days after the expiration date, if you have not renewed your subscription your website and data will be deleted.
We always recommend keeping the auto-renew setting on to prevent this from happening so you can enjoy continuous, uninterrupted service.
Theme Builder
You need to install both Elementor plugins (free and Pro). Both must be activated together. See our basic tutorials for more information
While it is possible to create every part of your theme using Elementor templates, and create infinite number of websites with unique designs, you cannot import and export a complete theme that bundles all the theme parts. You can, however, import and export every theme part separately.
Absolutely! We’ve tested it on hundreds of themes, making sure everything works perfectly, down to the last pixel.
Popup Builder
Absolutely! Design your Popup in the same way you would design any page using Elementor. Include forms, widgets, templates, and other elements as you wish.
Yes, we have various triggers, rules, and conditions that determine when a Popup occurs. You may “manually trigger” Popups via Dynamic Actions or Form Actions After Submit or “automatically trigger” Popups via Conditions, Triggers, and Advanced Rules.
Yes, the On Page Exit Intent is a very popular Trigger. Setting this will display the Popup when the user’s mouse activity indicates intent to exit the page.
Popup Builder includes page-based, time-based, and device-based targeting as well as those driven by visitor behavior (clicks, scrolling, form submit and more)
Yes! We currently have over 100 beautifully designed Popup templates to choose from.
Yes, you can display as many popups as you like.
Yes, all you need to have is the Advanced plan or higher of Elementor Pro installed & activated, and you’re good to go ????
You can also add upsells and offers to your users throughout all of the purchase flow.
You can create any popup you can imagine, like: email subscriber popups, login forms popups, content lock & upgrades, welcome mat, promotion & sale popups, announcement popups, related products & upsells, exit intent popups, consent forms, countdown timer popups, marketing and sales funnels, and many more!
Yes! Popups are easily connected to: MailChimp, Drip, ActiveCampaign, ConvertKit, HubSpot, Zapier, GetResponse, MailerLite, MailPoet, Slack, and Discord.
Billing
The free version of Elementor includes everything you need to get started, including the visual drag and drop builder, as well as a variety of features and widgets. Elementor Pro complements the free version of Elementor, and gives you the ability to build a fully functioning website that engages visitors and boosts conversion.
With Elementor Pro, you can create and customize every part of your website with an advanced feature set. It includes dedicated widgets for any type of website, and empowers you to customize your headers and footers. The Pro version also provides you with robust marketing tools such as forms and popups, conversion optimization widgets, WooCommerce features to build websites that match your brand perfectly, and so much more. All this is available with just a single plugin, which improves performance and reduces incompatibility risks.
With Elementor Pro, you also get access to 24/7 support. Elementor Pro’s subscription plans start at $59. Check out a full comparison here Free and Pro features here.
Sure can! Elementor Pro was built specifically to help your web design business grow to support more clients. You can start with Elementor Pro’s Essential plan for creating 1 basic website or our Advanced plan that includes professional and ecommerce features, that can also be used on up to 3 websites. We also have plans that are ideal for larger teams including our Expert plan for 25 sites or the Agency plan for 1000 sites.
An expired Elementor Pro subscription will not affect your website’s online status. However, it does mean that you won’t have access to valuable features and benefits, such as:
- Pro widgets and features will be unavailable
- Access to Pro website kits and templates will be disabled
- You won’t be able to download lead submissions
- You won’t get new releases or security updates
- Premium support will be discontinued
- Early adopter discounts will not be renewed
- “Legacy Expert” subscriptions purchased before March 9th 2021 will be canceled indefinitely
Your existing projects will remain intact, but to keep your websites in working form for the long run, it is highly recommended to renew your subscription on time.
Sure, you can upgrade any time and get a license for a whole year with premium support & unlimited access to the template library. You just need to cover the difference.
Elementor Pro is an extension of Elementor. After you upgrade to Pro, you can continue just where you left off, without any interruptions. In fact, you’ll be able to elevate your existing pages using the Pro features.
Since our launch, we have become known for our frequent releases, and plan to keep working hard to deliver new and promising features & templates often.
In case you want to transfer your Elementor Pro license from one domain to another:
- Head over to your account , under ‘Websites’, locate the website you want to Deactivate.
- Then, click on the 3 dots menu on that website, and click “View related subscription”.
- From there, choose the website you want to disconnect and click “Disconnect Website”
In order to reactivate your Elementor Pro license on another domain see this article.
Keep in mind there is a limit on the number of unique domains that can be used under a subscription.
We don’t offer a demo version of Elementor Pro for trial. However, we have a refund policy which lets you cancel your purchase and offers a refund during the first 30 days. So you can try it for a month and then decide if you want to keep it or not.
We accept all major credit cards and PayPal.
Absolutely not. The subscription price is charged annually. We offer a first-year discount and renewals at the list price, which includes all the hosting and Elementor Website Builder features described above.
Communities
Yes, we have communities in multiple languages on our Discord server. If your language isn’t available, feel free to reach out here: https://elementor.com/old/community/ .
For all details about our communities, including events, resources, and how to get involved, check out our dedicated Community page: https://elementor.com/old/community/ .
We’re always looking for passionate community members! If you’re interested in becoming an Elementor Community Leader, submit your interest via our Community page: https://elementor.com/old/community/ . We’d love to have you join us in supporting and inspiring others.
As part of the Elementor Communties, you gain access to support from fellow users, opportunities to learn best practices, the chance to attend exclusive events, and direct interaction with Elementor team members and product updates.
Yes! We encourage users to share their work in the #show-and-tell channel on our Discord Server. Get feedback, inspire others, and show off your creations!
Stay tuned on our Community page and Discord for announcements on workshops, webinars, and community events that you can join or even co-host.