{"id":8310983,"date":"2025-09-17T07:13:04","date_gmt":"2025-09-17T04:13:04","guid":{"rendered":"https:\/\/elementor.com\/tools\/?p=8310983"},"modified":"2025-09-17T07:15:08","modified_gmt":"2025-09-17T04:15:08","slug":"customer-satisfaction-calculator","status":"publish","type":"post","link":"https:\/\/elementor.com\/tools\/customer-satisfaction-calculator\/","title":{"rendered":"Customer Satisfaction Calculator"},"content":{"rendered":"\t\t<div data-elementor-type=\"container\" data-elementor-id=\"8310982\" class=\"elementor elementor-8310982\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23691a2c e-flex e-con-boxed e-con e-parent\" data-id=\"23691a2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37c3711c elementor-widget elementor-widget-html\" data-id=\"37c3711c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n    \/* --- Styles Adapted from Your Provided CSS --- *\/\r\n\r\n    \/* Main App Container *\/\r\n    .csat-calculator-app {\r\n        width: 100%;\r\n        max-width: 700px; \/* Adjusted for a single-column tool *\/\r\n        margin: 0 auto;\r\n        padding: 40px 0 0;\r\n        background: transparent;\r\n        font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif, \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\";\r\n    }\r\n\r\n    \/* Primary Button Style *\/\r\n    .format-btn {\r\n        background-color: #000;\r\n        color: white;\r\n        border: none;\r\n        padding: 12px 24px;\r\n        cursor: pointer;\r\n        font-size: 1.1rem;\r\n        font-weight: 500;\r\n        transition: all 0.2s;\r\n        border-radius: 4px;\r\n        min-width: 10rem;\r\n        text-align: center;\r\n    }\r\n\r\n    .format-btn:is(:hover, :focus, :focus-visible, :active) {\r\n        background-color: #545454;\r\n    }\r\n    \r\n    .format-btn:disabled {\r\n        background-color: #ccc;\r\n        cursor: not-allowed;\r\n    }\r\n\r\n    \/* Reset Button Style *\/\r\n    .reset-btn {\r\n        background: none;\r\n        border: none;\r\n        color: black;\r\n        text-decoration: underline;\r\n        font-size: 1rem;\r\n        cursor: pointer;\r\n        padding: 0;\r\n        transition: color 0.2s;\r\n    }\r\n\r\n    .reset-btn:is(:hover, :focus, :focus-visible, :active) {\r\n        background: none;\r\n        color: #545454;\r\n        text-decoration: underline;\r\n    }\r\n\r\n    \/* Single Calculator Section (Inspired by .input-section) *\/\r\n    .calculator-section {\r\n        width: 100%;\r\n        display: flex;\r\n        flex-direction: column;\r\n        background: white;\r\n        border-radius: 8px;\r\n        overflow: hidden;\r\n        border: 1.5px solid #EBEBEB;\r\n        box-shadow: 0 4px 15px rgba(0, 0, 0, 0.08);\r\n    }\r\n\r\n    \/* Section Header Style *\/\r\n    .section-header {\r\n        background-color: #05047E;\r\n        color: white;\r\n        padding: 16px 24px;\r\n        font-weight: 500;\r\n        font-size: 1.25rem;\r\n    }\r\n    \r\n    \/* Container for the form elements *\/\r\n    .calculator-body {\r\n        padding: 24px;\r\n        display: flex;\r\n        flex-direction: column;\r\n        gap: 20px;\r\n    }\r\n\r\n    \/* Styling for Label\/Input Groups *\/\r\n    .input-group {\r\n        display: flex;\r\n        flex-direction: column;\r\n        gap: 8px;\r\n    }\r\n    \r\n    .input-group label {\r\n        font-weight: 500;\r\n        color: #333;\r\n        font-size: 1rem;\r\n    }\r\n    \r\n    .input-group input[type=\"number\"] {\r\n        width: 100%;\r\n        padding: 12px;\r\n        border: 1.5px solid #EBEBEB;\r\n        border-radius: 4px;\r\n        font-size: 1rem;\r\n        color: #333;\r\n        box-sizing: border-box; \/* Ensures padding doesn't affect width *\/\r\n        transition: border-color 0.2s, box-shadow 0.2s;\r\n    }\r\n    \r\n    .input-group input[type=\"number\"]:focus {\r\n        outline: none;\r\n        border-color: #05047E;\r\n        box-shadow: 0 0 0 2px rgba(5, 4, 126, 0.2);\r\n    }\r\n    \r\n    \/* Container for the action buttons *\/\r\n    .format-btn-container {\r\n        margin-top: 10px;\r\n        display: flex;\r\n        align-items: center;\r\n        gap: 20px;\r\n        flex-wrap: wrap;\r\n    }\r\n    \r\n    \/* Result Display Area *\/\r\n    .result-container {\r\n        margin-top: 15px;\r\n        padding: 20px;\r\n        background-color: #f8f9fa;\r\n        border-radius: 6px;\r\n        border: 1.5px solid #EBEBEB;\r\n        min-height: 100px;\r\n        transition: opacity 0.3s;\r\n    }\r\n    \r\n    .result-container.hidden {\r\n        display: none;\r\n    }\r\n\r\n    .result-score {\r\n        font-size: 3rem;\r\n        font-weight: 700;\r\n        color: #05047E;\r\n        text-align: center;\r\n    }\r\n    \r\n    .result-score span {\r\n        font-size: 1.5rem;\r\n        font-weight: 500;\r\n    }\r\n\r\n    .result-interpretation {\r\n        text-align: center;\r\n        font-size: 1.1rem;\r\n        margin-top: 8px;\r\n        color: #555;\r\n    }\r\n    \r\n    .result-interpretation.excellent { color: #28a745; }\r\n    .result-interpretation.good { color: #17a2b8; }\r\n    .result-interpretation.average { color: #ffc107; }\r\n    .result-interpretation.poor { color: #dc3545; }\r\n\r\n    .error-message {\r\n        color: #dc3545;\r\n        font-weight: 500;\r\n        text-align: center;\r\n    }\r\n<\/style>\r\n\r\n<!-- HTML Structure for the Calculator -->\r\n<div class=\"csat-calculator-app\">\r\n    <div class=\"calculator-section\">\r\n        <div class=\"section-header\">\r\n            Customer Satisfaction (CSAT) Calculator\r\n        <\/div>\r\n        <div class=\"calculator-body\">\r\n            <div class=\"input-group\">\r\n                <label for=\"totalRespondents\">Total Number of Respondents<\/label>\r\n                <input type=\"number\" id=\"totalRespondents\" placeholder=\"e.g., 500\" min=\"0\">\r\n            <\/div>\r\n\r\n            <div class=\"input-group\">\r\n                <label for=\"satisfiedRespondents\">Number of Satisfied Customers (rated 4 or 5)<\/label>\r\n                <input type=\"number\" id=\"satisfiedRespondents\" placeholder=\"e.g., 410\" min=\"0\">\r\n            <\/div>\r\n\r\n            <div class=\"format-btn-container\">\r\n                <button id=\"calculateBtn\" class=\"format-btn\">Calculate Score<\/button>\r\n                <button id=\"resetBtn\" class=\"reset-btn\">Reset<\/button>\r\n            <\/div>\r\n\r\n            <div id=\"resultContainer\" class=\"result-container hidden\">\r\n                <!-- Result will be injected here by JavaScript -->\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<!-- JavaScript for the Tool's Functionality -->\r\n<script>\r\n    document.addEventListener('DOMContentLoaded', function () {\r\n        \/\/ --- Element References ---\r\n        const totalInput = document.getElementById('totalRespondents');\r\n        const satisfiedInput = document.getElementById('satisfiedRespondents');\r\n        const calculateBtn = document.getElementById('calculateBtn');\r\n        const resetBtn = document.getElementById('resetBtn');\r\n        const resultContainer = document.getElementById('resultContainer');\r\n\r\n        \/\/ --- Functions ---\r\n        \r\n        \/**\r\n         * Calculates the CSAT score and updates the UI.\r\n         *\/\r\n        function calculateCSAT() {\r\n            const total = parseInt(totalInput.value, 10);\r\n            const satisfied = parseInt(satisfiedInput.value, 10);\r\n\r\n            \/\/ --- Input Validation ---\r\n            if (isNaN(total) || isNaN(satisfied) || total < 0 || satisfied < 0) {\r\n                displayMessage('Please enter valid, positive numbers in both fields.', 'error');\r\n                return;\r\n            }\r\n\r\n            if (satisfied > total) {\r\n                displayMessage('The number of satisfied customers cannot be greater than the total number of respondents.', 'error');\r\n                return;\r\n            }\r\n\r\n            if (total === 0) {\r\n                displayMessage('Total respondents cannot be zero.', 'error');\r\n                return;\r\n            }\r\n\r\n            \/\/ --- Calculation ---\r\n            const csatScore = (satisfied \/ total) * 100;\r\n            displayResult(csatScore);\r\n        }\r\n\r\n        \/**\r\n         * Displays the calculated result and its interpretation.\r\n         * @param {number} score - The calculated CSAT score.\r\n         *\/\r\n        function displayResult(score) {\r\n            const roundedScore = score.toFixed(1);\r\n            let interpretation = '';\r\n            let interpretationClass = '';\r\n\r\n            if (score >= 80) {\r\n                interpretation = 'Excellent! Your customers are highly satisfied.';\r\n                interpretationClass = 'excellent';\r\n            } else if (score >= 60) {\r\n                interpretation = 'Good. There is solid satisfaction, with room to improve.';\r\n                interpretationClass = 'good';\r\n            } else if (score >= 40) {\r\n                interpretation = 'Average. This indicates a need for significant improvements.';\r\n                interpretationClass = 'average';\r\n            } else {\r\n                interpretation = 'Poor. Urgent action is required to improve customer satisfaction.';\r\n                interpretationClass = 'poor';\r\n            }\r\n\r\n            resultContainer.innerHTML = `\r\n                <div class=\"result-score\">${roundedScore}<span>%<\/span><\/div>\r\n                <div class=\"result-interpretation ${interpretationClass}\">${interpretation}<\/div>\r\n            `;\r\n            resultContainer.classList.remove('hidden');\r\n        }\r\n        \r\n        \/**\r\n         * Displays a message (e.g., an error) in the result container.\r\n         * @param {string} message - The message to display.\r\n         * @param {string} type - The type of message (e.g., 'error').\r\n         *\/\r\n        function displayMessage(message, type) {\r\n            if (type === 'error') {\r\n                 resultContainer.innerHTML = `<p class=\"error-message\">${message}<\/p>`;\r\n                 resultContainer.classList.remove('hidden');\r\n            }\r\n        }\r\n\r\n        \/**\r\n         * Resets the calculator to its initial state.\r\n         *\/\r\n        function resetCalculator() {\r\n            totalInput.value = '';\r\n            satisfiedInput.value = '';\r\n            resultContainer.innerHTML = '';\r\n            resultContainer.classList.add('hidden');\r\n        }\r\n\r\n        \/\/ --- Event Listeners ---\r\n        calculateBtn.addEventListener('click', calculateCSAT);\r\n        resetBtn.addEventListener('click', resetCalculator);\r\n        \r\n        \/\/ Optional: Allow pressing Enter to calculate\r\n        [totalInput, satisfiedInput].forEach(input => {\r\n            input.addEventListener('keydown', function(event) {\r\n                if (event.key === 'Enter') {\r\n                    event.preventDefault(); \/\/ Prevents form submission if it's inside a <form>\r\n                    calculateCSAT();\r\n                }\r\n            });\r\n        });\r\n    });\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[22],"tags":[21],"class_list":["post-8310983","post","type-post","status-publish","format-standard","hentry","category-tools","tag-html-css-tools"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Satisfaction Calculator<\/title>\n<meta name=\"description\" content=\"Instantly calculate your customer satisfaction with the Elementor Customer Satisfaction Calculator. 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