{"id":9,"date":"2020-04-19T11:02:19","date_gmt":"2020-04-19T08:02:19","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=9"},"modified":"2024-02-02T14:10:45","modified_gmt":"2024-02-02T12:10:45","slug":"undefined-error-while-loading-templates","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/undefined-error-while-loading-templates\/","title":{"rendered":"&#8220;Undefined&#8221; error while loading templates"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Issue&nbsp;<\/h2>\n\n\n\n<p>You see the error message \u201cUndefined\u201d when you try to add a template:<\/p>\n\n\n\n<p>[callout type=&#8221;warning&#8221;]Always backup your website before taking any troubleshooting steps.[\/callout]<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting steps<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Browser issues<\/h3>\n\n\n\n<p>Check if it is not due to a conflict with a browser add-on by editing in incognito mode with your browser.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">PHP issues<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you\u2019re using PHP 7.3 or earlier, upgrade your PHP version to PHP 7.4.<\/li>\n<\/ul>\n\n\n\n<p>[callout type=&#8221;note&#8221;]From Elementor version 3.19, PHP 7.4 will be required. For more details about Elementor system requirements, see <a href=\"https:\/\/elementor.com\/help\/requirements\/\">System Requirements<\/a>.\u00a0[\/callout]<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you\u2019re using PHP 8.0 or later, revert to PHP 7.4. Later versions of PHP may have compatibility issues with Elementor.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Hosting issues<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ask your hosting provider to increase the timeout value of your server.<\/li>\n\n\n\n<li>Ask your hosting provider to check the database encoding of your website.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Plugin Issues<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deactivate all your website plugins except Elementor and Elementor Pro. If your site works, one of these plugins is probably causing the error. To learn more about activating and deactivating plugins see, <a href=\"https:\/\/elementor.com\/help\/activate-deactivate-wordpress-plugins\/\">Activate and Deactivate plugins<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>To isolate the problematic plugin, reactivate the plugins one at a time, until one of them breaks the site.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to solve the Undefined error while loading templates<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["65bcebeff3f6eadef7eaad8f"],"footnotes":""},"categories":[1471],"tags":[1325],"class_list":["post-9","post","type-post","status-publish","format-standard","hentry","category-troubleshooting-themes","tag-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>&quot;Undefined&quot; error while loading templates | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about &quot;Undefined&quot; error while loading templates in this article from Elementor&#039;s Knowledge Base. 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