- \n
- At the login screen, select Sign in with your email<\/strong>.
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/1-click-sign-in-with-email.png\")
The login screen appears.![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/2-click-forgot-password.png\")
<\/li>\n\n\n\n- Click Forgot your password<\/strong>.
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/3-enter-email-address.png\")
<\/li>\n\n\n\n- Enter the email address you used to register your account and then click Reset Password<\/strong>. <\/li>\n\n\n\n
- Elementor will send a link to your email allowing you to reset your password.
[callout type=”tip”]If you do not receive the email with the password reset link, check your Spam folder. [\/callout]<\/li>\n<\/ol>\n\n\n\nIf you do not receive an email link or if you do not have access to the email you used to create your account or if you forgot which email you used, use the chatbot to help process the request. If the chatbot does not appear, check here<\/a> for troubleshooting.<\/p>\n\n\n\n
2FA not working<\/h2>\n\n\n\n
To ensure your security, Elementor uses 2FA (Two factor authentication). This means you will sometimes need to enter a security code to access your account. This security code is sent to you by email. <\/p>\n\n\n\n
Tips for troubleshooting 2FA<\/strong>:<\/p>\n\n\n\n
- \n
- Use the newest code only; older codes expire quickly.<\/li>\n\n\n\n
- Wait a few minutes; email delivery can be delayed.<\/li>\n\n\n\n
- Check your Spam\/Junk, Promotions, Updates, and Focused\/Other inboxes.<\/li>\n\n\n\n
- Search your mailbox for the sender or subject you typically receive from Elementor (for example, verification or sign-in code emails).<\/li>\n\n\n\n
- Remove extra spaces when copying the code and enter it exactly as shown.<\/li>\n\n\n\n
- Temporarily turn off any VPN or ad blockers, and try another network or device.<\/li>\n\n\n\n
- If you use an authenticator app for 2FA, set your device date and time to automatic so they stay in sync.<\/li>\n\n\n\n
- Request a new code only once every couple of minutes; too many requests can throttle or delay delivery.<\/li>\n\n\n\n
- Confirm your mailbox is not full and that any corporate filters allow automated emails.<\/li>\n\n\n\n
- If you previously saved backup or recovery codes, use one of those to sign in.<\/li>\n<\/ul>\n\n\n\n
If you are still having issues receiving your security code<\/strong>: <\/p>\n\n\n\n
- \n
- Go to Elementor.com<\/a>.
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/Chat-icon-in-lower-right.png\")
<\/li>\n\n\n\n- In the lower right of the screen, click the chat icon.
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/Click-Im-locked-out-of-my-account.png\")
<\/li>\n\n\n\n- Click I\u2019m Locked Out of my Account.<\/strong><\/li>\n\n\n\n
- Follow the instructions to access your account. <\/strong>
[callout type=”tip”]If the chat icon does not appear, try opening an incognito window and accessing Elementor.com<\/a> from there. [\/callout]<\/li>\n<\/ol>\n\n\n\nTroubleshooting account recovery<\/h3>\n\n\n\n
Sign\u2011in fixes<\/strong><\/p>\n\n\n\n
- \n
- Confirm you\u2019re using the correct account email (check for typos or old aliases)<\/li>\n\n\n\n
- Reset your password and use the latest reset link<\/li>\n\n\n\n
- Try an incognito\/private window or a different browser<\/li>\n\n\n\n
- Disable autofill from password managers and retype credentials<\/li>\n\n\n\n
- If you usually sign in with Google\/SSO, try that method<\/li>\n<\/ul>\n\n\n\n
If you saw a lockout message<\/strong><\/p>\n\n\n\n
- \n
- Wait the indicated lockout time before trying again<\/li>\n\n\n\n
- Clear browser cache\/cookies and try from a different device\/network<\/li>\n<\/ul>\n\n\n\n
Try to have the following information ready<\/strong>:<\/p>\n\n\n\n
- \n
- The email address of the account you\u2019re having trouble logging into..<\/li>\n\n\n\n
- The last subscription linked to your account (Essential, Advanced, Business, Scale, AI).<\/li>\n\n\n\n
- Purchase details: last four digits of your credit card, amount paid, and purchase date (or the PayPal transaction ID if paid via PayPal).<\/li>\n\n\n\n
- The number of websites connected to your Elementor Pro license and at least one of the site URLs.<\/li>\n\n\n\n
- If you recently changed company domains or emails, mention any previous emails used for the account.<\/li>\n<\/ul>\n\n\n\n
What we can do after verification<\/strong><\/p>\n\n\n\n
- \n
- Unlock your account or reset sign\u2011in protections as needed<\/li>\n\n\n\n
- Help update your account email (after verifying ownership)<\/li>\n\n\n\n
- Guide you through reconnecting licenses and subscriptions<\/li>\n<\/ul>\n\n\n\n
Getting help: support channels<\/h3>\n\n\n\n
- \n
- Elementor support requests are available via the chatbot. Phone support is not available.<\/li>\n\n\n\n
- If you start a request in pre-sales chat and it concerns billing or account services, we\u2019ll forward your case to the relevant team.<\/li>\n\n\n\n
- Please avoid opening multiple tickets for the same issue\u2014it slows resolution. Reply to the existing ticket for faster handling.<\/li>\n\n\n\n
- When contacting us about account access, include any purchase details you have (see \u201cReset your password\u2026\u201d). This helps us verify ownership quickly.<\/li>\n<\/ul>\n\n\n\n
I’m not receiving verification emails<\/h2>\n\n\n\n
Elementor will sometimes need to contact you by email in order to verify or reset your password.<\/p>\n\n\n\n
If you requested a password reset, verification, or 2FA code but didn\u2019t receive the email, try the following:<\/p>\n\n\n\n
Quick checks<\/h3>\n\n\n\n
- \n
- Check your Spam\/Junk, Promotions, Updates, Clutter, or Quarantine folders.<\/li>\n\n\n\n
- Search your mailbox for Elementor<\/strong> or for subjects like verification<\/strong>, reset<\/strong>, or security code<\/strong>.<\/li>\n\n\n\n
- Wait a few minutes; some servers delay incoming mail.<\/li>\n\n\n\n
- Request the email again (avoid rapid repeated requests, which can be rate-limited).<\/li>\n<\/ul>\n\n\n\n
Email\/client and device troubleshooting<\/h3>\n\n\n\n
- \n
- Add the Elementor domain to your safe senders\/allowlist and contacts. If you’re working for a larger organziation, you may need to ask IT to do this. <\/li>\n\n\n\n
- Confirm your domain has working MX records and that strict DMARC\/SPF\/DKIM policies aren\u2019t rejecting mail.<\/li>\n\n\n\n
- Disable mail rules\/filters that might auto-archive or forward messages.<\/li>\n\n\n\n
- Try from another browser or device, and clear cache\/cookies before requesting again.<\/li>\n\n\n\n
- Ensure your mailbox isn\u2019t full and that your server isn\u2019t blocking bulk\/automated emails.<\/li>\n\n\n\n
- Confirm you\u2019re checking the exact email address on your Elementor account (and any listed backup email if shown on the prompt).<\/li>\n\n\n\n
- Don\u2019t request too many codes in a short period; wait a few minutes and request a new one.<\/li>\n<\/ul>\n\n\n\n
Bounce-related issues<\/h3>\n\n\n\n
- \n
- Hard bounce<\/strong>: Your address previously rejected messages, so our system may be blocked from sending to you. Contact Support to remove the bounce status and confirm your correct email.<\/li>\n\n\n\n
- Soft bounce<\/strong>: Temporary server issues (e.g., mailbox full, policy blocks). Work with your email host\/IT to resolve and try again.<\/li>\n<\/ul>\n\n\n\n
If none of the above works<\/p>\n\n\n\n
- \n
- Provide an alternate email we can use to reach you while we investigate.<\/li>\n\n\n\n
- Contact Support through the Elementor website. For details, see Contact support if you can’t login<\/a>. <\/li>\n<\/ul>\n\n\n\n
About our notifications<\/h3>\n\n\n\n
- \n
- Codes are sent by email or by SMS (only if SMS was set up previously).<\/li>\n\n\n\n
- Codes are not delivered via authenticator apps.<\/li>\n<\/ul>\n\n\n\n
Account manager left the company or I forgot the email associated with the account<\/h2>\n\n\n\n
If the person managing your Elementor account left the company or you switched designers, and you\u2019re locked out, we must verify ownership before transferring access.<\/p>\n\n\n\n
What to prepare<\/strong>:<\/p>\n\n\n\n
- \n
- Account email(s) that may have been used<\/li>\n\n\n\n
- Subscription tier (Essential, Advanced, Business, Scale, AI; and whether you also have Elementor Host\/Cloud)<\/li>\n\n\n\n
- Payment proof: last 4 digits of the card, amount paid, and purchase date; or PayPal transaction ID<\/li>\n\n\n\n
- At least one website URL using the Elementor Pro license and the number of connected sites<\/li>\n\n\n\n
- Any recent invoice numbers\/IDs, if available<\/li>\n<\/ul>\n\n\n\n
Requesting an owner transfer or email change<\/strong>:<\/p>\n\n\n\n
- \n
- Submit a support request from a corporate email at the same company domain as the licensed sites, if possible. For details, see Contact support if you can’t log in<\/a>.<\/li>\n\n\n\n
- Clearly state that the previous owner left and that you\u2019re requesting an ownership\/email update.<\/li>\n\n\n\n
- Include all verification details above in the initial message to avoid delays.<\/li>\n<\/ol>\n\n\n\n
Security best practices after access is restored<\/strong>:<\/p>\n\n\n\n
- Submit a support request from a corporate email at the same company domain as the licensed sites, if possible. For details, see Contact support if you can’t log in<\/a>.<\/li>\n\n\n\n
- Soft bounce<\/strong>: Temporary server issues (e.g., mailbox full, policy blocks). Work with your email host\/IT to resolve and try again.<\/li>\n<\/ul>\n\n\n\n
- Hard bounce<\/strong>: Your address previously rejected messages, so our system may be blocked from sending to you. Contact Support to remove the bounce status and confirm your correct email.<\/li>\n\n\n\n
- In the lower right of the screen, click the chat icon.
- Go to Elementor.com<\/a>.
- Click Forgot your password<\/strong>.
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/08\/Click-the-account-icon-1.png\"){kind=icon}
<\/li>\n\n\n\n![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/12\/1-select-personal-profile-from-dropdown-1.png\")
<\/li>\n\n\n\n![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/click-change-email.png\")
<\/li>\n<\/ol>\n\n\n\n