{"id":52064,"date":"2024-08-22T17:33:18","date_gmt":"2024-08-22T14:33:18","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=52064"},"modified":"2024-08-22T17:33:01","modified_gmt":"2024-08-22T14:33:01","slug":"troubleshooting-mismatched-url","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/troubleshooting-mismatched-url\/","title":{"rendered":"Troubleshooting &#8211; Mismatched URL"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Issue<\/h2>\n\n\n\n<p>I received a message that my license key does not match my URL<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cause<\/h2>\n\n\n\n<p>When users switch URLs, it breaks the connection to the Image Optimizer leading to a mismatch error. Generally this occurs when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You move from a staging site to production or go from an HTTP or HTTPS address.<\/li>\n\n\n\n<li>You are changing URLs.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"626\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-10-1024x626.png\" alt=\"\" class=\"wp-image-52066\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-10-1024x626.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-10-300x183.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-10-768x469.png 768w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-10.png 1296w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>If you change URLs, an error message will appear on your Image Optimizer dashboard.&nbsp;<\/p>\n\n\n\n<p><strong>To fix the mismatch error<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click Fix mismatch error.<br><img decoding=\"async\" width=\"680\" height=\"173\" class=\"wp-image-52067\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-11.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-11.png 1296w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-11-300x76.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-11-1024x261.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-11-768x196.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><br>You have two choices.<br><img decoding=\"async\" width=\"680\" height=\"403\" class=\"wp-image-52068\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-13.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-13.png 1368w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-13-300x178.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-13-1024x607.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-13-768x455.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>If you are moving from a staging site to production or changing from HTTP to HTTPs, click Update connected URL. This will preserve your Image Optimizer history.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"403\" class=\"wp-image-52069\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-14.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-14.png 1368w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-14-300x178.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-14-1024x607.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/08\/image-14-768x455.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>If you are moving to a new URL, click <strong>Connect as a new site<\/strong>. This will delete your Image Optimizer history.<br>Your Image Optimizer subscription is reconnected.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Issue I received a message that my license key does not match my URL Cause When users switch URLs, it breaks the connection to the Image Optimizer leading to a mismatch error. Generally this occurs when: Solution If you change URLs, an error message will appear on your Image Optimizer dashboard.&nbsp; To fix the mismatch [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["66c74c2f7ad031e0fdc01ce4"],"footnotes":""},"categories":[1474],"tags":[1325],"class_list":["post-52064","post","type-post","status-publish","format-standard","hentry","category-image-optimizer","tag-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting - Mismatched URL | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about Troubleshooting - Mismatched URL in this article from Elementor&#039;s Knowledge Base. Get Elementor tips &amp; more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elementor.com\/help\/troubleshooting-mismatched-url\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting - Mismatched URL | Elementor\" \/>\n<meta property=\"og:description\" content=\"Learn everything about Troubleshooting - Mismatched URL in this article from Elementor&#039;s Knowledge Base. 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