{"id":3998,"date":"2020-09-24T10:28:16","date_gmt":"2020-09-24T07:28:16","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=3998"},"modified":"2026-06-03T10:04:37","modified_gmt":"2026-06-03T07:04:37","slug":"how-to-submit-a-support-ticket","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/how-to-submit-a-support-ticket\/","title":{"rendered":"Contact Support"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/elementor.com\/pricing\/\">Elementor <\/a>users with paid subscriptions have access to<a href=\"https:\/\/elementor.com\/help\/how-do-i-get-premium-support\/\"> <\/a>the Elementor Virtual Assistant to resolve any issues they may have with Elementor products.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>To access the Assistant<\/strong>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important<\/strong>: To get support, <strong>you must be connected to your Elementor account,<\/strong> which allows us to identify you as a Pro user. Connecting your account will allow you to access your sites, templates and AI tools from one place.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To begin chatting with the Assistant:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click the chat icon in the lower right of the screen. The Assistant will guide you through any steps you need to take.<br><img fetchpriority=\"high\" decoding=\"async\" width=\"680\" height=\"371\" class=\"wp-image-168736\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/click-virtual-assistant.png\" alt=\"Highlight of the Virtual Assistant icon.\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/click-virtual-assistant.png 1448w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/click-virtual-assistant-300x164.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/click-virtual-assistant-1024x559.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/click-virtual-assistant-768x420.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>If the chat icon does not appear, see<a href=\"https:\/\/elementor.com\/help\/how-to-submit-a-support-ticket\/#nologin\"> Get support if you can\u2019t log in<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">[callout type=&#8221;tip&#8221;]If you don\u2019t see the chatbot, you may need to enable cookies on this page. If you\u2019re having trouble logging in, see Contact Support when you can\u2019t log in below.\u00a0[\/callout]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[callout type=&#8221;tip&#8221;]If you need help beyond what the Assistant can provide, you may want to consider a <a href=\"https:\/\/elementor.com\/priority-support\/\">priority support plan<\/a>.[\/callout]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[callout type=&#8221;note&#8221;]We strongly recommend that you backup your website before making contacting support. Learn more about <a href=\"http:\/\/elementor.com\/help\/backing-up-your-website\/\">backing up your site<\/a>.[\/callout]<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"contact support if you can&amp;apos;t login\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/HmOgCX4lS-c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>Recommended actions before opening the Virtual Assistant<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">There are a number of steps you can take before submitting your support request. These steps are not mandatory, but will help us resolve your issue quickly.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Have your email address and subscription number ready. Make sure you use the email address associated with your account so we can identify you as an Elementor Pro user.<\/li>\n\n\n\n<li>Check that your issue is not out of our support scope. See: <a href=\"https:\/\/elementor.com\/help\/how-do-i-get-premium-support\/\">What does Elementor Support cover?<\/a><\/li>\n\n\n\n<li>Check to see if you can find the answer to your question in the <a href=\"https:\/\/elementor.com\/help\/\">Help Center<\/a> or <a href=\"https:\/\/www.facebook.com\/groups\/elementoradvanced\">community forums<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 id=\"nologin\" class=\"wp-block-heading\">Access the Virtual Assistant if you can\u2019t login<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re having trouble logging in, you can get assistance accessing your account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">From the chat icon<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>To contact support from the Elementor website using the chat icon:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to the <a href=\"http:\/\/elementor.com\">Elementor website<\/a>.<br><img decoding=\"async\" width=\"680\" height=\"415\" class=\"wp-image-48721\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-20.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-20.png 1548w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-20-300x183.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-20-1024x625.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-20-768x469.png 768w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-20-1536x938.png 1536w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>In the lower right corner, click the chat icon. This icon only appears if you\u2019re logged out of the Elementor system.<br>[callout type=&#8221;warning&#8221;]The chat icon uses cookies and is not considered an essential cookie. If you rejected all cookies from Elementor the chat icon may not appear.[\/callout]<br><img decoding=\"async\" width=\"680\" height=\"333\" class=\"wp-image-48722\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-21.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-21.png 1600w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-21-300x147.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-21-1024x501.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-21-768x376.png 768w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-21-1536x752.png 1536w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Click <strong>I\u2019m locked out of my account<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">[callout type=&#8221;tip&#8221;]If the support icon does not appear, try accessing the Elementor website from an incognito browser.[\/callout]&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how active Elementor Pro users can submit a support ticket.<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["62c6c5102772cab27803d96f"],"footnotes":""},"categories":[1484],"tags":[1325],"class_list":["post-3998","post","type-post","status-publish","format-standard","hentry","category-update-profile-login","tag-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Support | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about Contact Support in this article from Elementor&#039;s Knowledge Base. 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