{"id":3998,"date":"2020-09-24T10:28:16","date_gmt":"2020-09-24T07:28:16","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=3998"},"modified":"2026-09-10T12:39:00","modified_gmt":"2026-09-10T09:39:00","slug":"how-to-submit-a-support-ticket","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/how-to-submit-a-support-ticket\/","title":{"rendered":"Contact Support"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">You can contact Elementor support directly through <strong>Ask Angie AI Assistant<\/strong> in your <strong><a href=\"https:\/\/my.elementor.com\/\">My Elementor Dashboard<\/a><\/strong> for instant troubleshooting and agent routing. If you are locked out or cannot log in, visit the <strong><a href=\"https:\/\/elementor.com\/help\/\">Knowledge Hub<\/a><\/strong> or <strong><a href=\"https:\/\/elementor.com\/\">main Elementor website<\/a><\/strong>, click the chat icon in the lower-right corner, and use the <strong>Virtual Assistant<\/strong> to recover your account.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What actions should you take before contacting support?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Completing a few quick checks before opening a chat helps us resolve your request much faster:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Create a Site Backup:<\/strong> Always make a <a href=\"http:\/\/elementor.com\/help\/backing-up-your-website\/\">full backup of your website<\/a> before making technical troubleshooting updates or granting support access.<\/li>\n\n\n\n<li><strong>Gather Account &amp; Subscription Details:<\/strong> Have your account email address and subscription ID ready so we can verify your Pro status.<\/li>\n\n\n\n<li><strong>Check Scope of Support:<\/strong> Confirm that your issue falls within core Elementor features rather than third-party theme or plugin conflicts. See: <a href=\"https:\/\/elementor.com\/help\/how-do-i-get-premium-support\/\">What does Elementor Support cover?<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How do you submit a support request when logged into My Elementor?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To get support for your active subscription, connect directly through your dashboard so your Pro status is automatically recognized:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Log Into Your Account:<\/strong> Go to<a href=\"https:\/\/my.elementor.com\/\"> My Elementor Dashboard<\/a> and enter your account credentials.<\/li>\n\n\n\n<li><strong>Launch Ask Angie:<\/strong> Click the <strong>Ask Angie<\/strong> icon in the lower-right corner of your screen to open <strong>Ask Angie AI Assistant<\/strong>.<br><img fetchpriority=\"high\" decoding=\"async\" width=\"680\" height=\"294\" class=\"wp-image-170876\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Ask-Angie-icon.png\" alt=\"Ask Angie icon within My Elementor Dashboard\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Ask-Angie-icon.png 1849w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Ask-Angie-icon-300x130.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Ask-Angie-icon-1024x443.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Ask-Angie-icon-768x332.png 768w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Ask-Angie-icon-1536x665.png 1536w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li><strong>Describe Your Issue:<\/strong> Type your question or error details into the prompt. Ask Angie AI Assistant will guide you through resolution steps or connect you directly with a support agent.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">[callout type=&#8221;tip&#8221;]If you need help beyond what the Assistant can provide, you may want to consider upgrading to a <a href=\"https:\/\/elementor.com\/priority-support\/\">Priority Support plan<\/a>.[\/callout]<\/p>\n\n\n\n<h3 id=\"support-history\" class=\"wp-block-heading\"><strong>How to view your support ticket history<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To check the status of active requests or view past support tickets:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log into <strong>My Elementor<\/strong> and go to <strong>Support<\/strong>.<\/li>\n\n\n\n<li>Click <strong>My activity<\/strong> inside the <strong>AI-powered chatbot<\/strong> card. This opens the <strong>My Conversations<\/strong> page in a new window.<br><img decoding=\"async\" width=\"680\" height=\"372\" class=\"wp-image-170924\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/my-activity-button.png\" alt=\"My Elementor dashboard showing my activity button\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/my-activity-button.png 1571w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/my-activity-button-300x164.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/my-activity-button-1024x561.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/my-activity-button-768x420.png 768w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/my-activity-button-1536x841.png 1536w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>On the <strong>My Conversations<\/strong> page, switch between the <strong>OPEN<\/strong> and <strong>DONE<\/strong> tabs to track your active or resolved tickets.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How do you access support if you cannot log into My Elementor?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you are experiencing login issues or are locked out of your account, you can get access assistance without logging in:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Visit the Website:<\/strong> Go to the <a href=\"https:\/\/elementor.com\/help\/\">Elementor Knowledge Hub<\/a>, or <a href=\"https:\/\/elementor.com\/\">main website<\/a>.<\/li>\n\n\n\n<li><strong>Open the Virtual Assistant:<\/strong> Click the chat icon in the lower-right corner of your screen to open the <strong>Virtual Assistant<\/strong>.<br><img decoding=\"async\" width=\"680\" height=\"379\" class=\"wp-image-170917\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/04\/elementor-website-virtaul-assistant-icon.png\" alt=\"elementor website virtaul assistant icon\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/04\/elementor-website-virtaul-assistant-icon.png 1895w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/04\/elementor-website-virtaul-assistant-icon-300x167.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/04\/elementor-website-virtaul-assistant-icon-1024x571.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/04\/elementor-website-virtaul-assistant-icon-768x428.png 768w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/04\/elementor-website-virtaul-assistant-icon-1536x856.png 1536w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li><strong>Select Account Recovery:<\/strong> Click <strong>I\u2019m locked out of my account<\/strong> or enter your account recovery details.<br><img loading=\"lazy\" decoding=\"async\" width=\"280\" height=\"510\" class=\"wp-image-170925\" style=\"width: 280px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/im-locked-out.png\" alt=\"Virtual Assistant showing I'm locked out option\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/im-locked-out.png 428w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/im-locked-out-165x300.png 165w\" sizes=\"(max-width: 280px) 100vw, 280px\" \/><\/li>\n\n\n\n<li><strong>Follow Guided Prompts:<\/strong> Provide your registered account email and payment details so an agent can verify account ownership and assist you.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">[callout type=&#8221;tip&#8221;]The chat widget requires browser cookies to display. If you rejected non-essential cookies, the chat icon may not appear. Enable cookies or try accessing the site from an incognito\/private browser window.[\/callout]<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What additional support resources are available?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Account &amp; Subscription Management:<\/strong>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/elementor.com\/help\/refund-policy\/\">Elementor Subscription Refund Policy Overview<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/elementor.com\/help\/cancel-a-subscription\/\">How to Cancel an Elementor Subscription<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/elementor.com\/help\/how-do-i-get-premium-support\/\">How do I get premium support?<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Learn how active Elementor Pro users can submit a support ticket.<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["62c6c5102772cab27803d96f"],"footnotes":""},"categories":[1484],"tags":[1325],"class_list":["post-3998","post","type-post","status-publish","format-standard","hentry","category-update-profile-login","tag-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Support | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about Contact Support in this article from Elementor&#039;s Knowledge Base. 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