{"id":3998,"date":"2020-09-24T10:28:16","date_gmt":"2020-09-24T07:28:16","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=3998"},"modified":"2025-10-28T12:21:46","modified_gmt":"2025-10-28T10:21:46","slug":"how-to-submit-a-support-ticket","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/how-to-submit-a-support-ticket\/","title":{"rendered":"Contact Support"},"content":{"rendered":"\n<p><a href=\"https:\/\/elementor.com\/pricing\/\">Elementor Pro<\/a> users have access to<a href=\"https:\/\/elementor.com\/help\/how-do-i-get-premium-support\/\"> support<\/a> from our team of professionals.&nbsp;<\/p>\n\n\n\n<p>[callout type=&#8221;important&#8221;]To get support for Elementor, you must be a Pro user. If you are not a Pro user, you can receive help from our<a href=\"https:\/\/elementor.com\/help\/\"> Help Center<\/a> or the<a href=\"https:\/\/www.facebook.com\/groups\/elementoradvanced\"> Elementor Community<\/a>.<\/p>\n\n\n\n<p>Those using the free versions of Site Mailer and Ally can also submit support tickets. [\/callout]<\/p>\n\n\n\n<p>[callout type=&#8221;important&#8221;]Make sure to backup your website before contacting support. <a href=\"https:\/\/elementor.com\/help\/cloud-how-to-back-up-your-elementor-cloud-website\/\">Learn more about backing up your Elementor hosted website<\/a>. As part of opening a support ticket, you will be asked to approve the <a href=\"https:\/\/my.elementor.com\/access-terms\/\">Support Access terms<\/a>.[\/callout]<\/p>\n\n\n\n<p>In order to assist you, the Support team needs your account information.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#contact-support-when-youre-logged-in\">Contact support if you are logged in<\/a>.<\/li>\n\n\n\n<li><a href=\"#nologin\">Contact support if you\u2019re having trouble logging in<\/a>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"contact support if you can&#039;t login\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/HmOgCX4lS-c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Recommended actions before contacting support<\/strong><\/h2>\n\n\n\n<p>There are a number of steps you can take before submitting your support request. These steps are not mandatory, but will help us resolve your issue quickly.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Have your email address and subscription number ready. Make sure you use the email address associated with your account so we can identify you as an Elementor Pro user.<\/li>\n\n\n\n<li>Check that your issue is not out of our support scope. See: <a href=\"https:\/\/elementor.com\/help\/how-do-i-get-premium-support\/\">What does Elementor Support cover?<\/a><\/li>\n\n\n\n<li>Create a brief screencast of the issue, so we can better understand it. Loom offers a free way for you to create a narrated screencast.<\/li>\n\n\n\n<li>Make sure we have the URL of your WordPress dashboard and the URL of any specific pages where the issue is occurring,<\/li>\n\n\n\n<li>Install the Temporary Login plugin and send the URL to support For more details, see <a href=\"https:\/\/elementor.com\/help\/temp-credentials\/\">How do I issue temporary credentials to support?<\/a><\/li>\n\n\n\n<li>Backup your site. During the troubleshooting process, our support team may need to disable plugins so if you have a staging site, consider cloning your live site and giving us<\/li>\n\n\n\n<li>Check to see if you can find the answer to your question in the <a href=\"https:\/\/elementor.com\/help\/\">Help Center<\/a> or <a href=\"https:\/\/www.facebook.com\/groups\/elementoradvanced\">community forums<\/a>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Contact support when you\u2019re logged in<\/h2>\n\n\n\n<p><strong>If you\u2019re logged in you can contact support<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>From the My Elementor dashboard<\/li>\n\n\n\n<li>From WP Admin<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">From the My Elementor dashboard<\/h3>\n\n\n\n<p><strong>To submit a ticket via the My Elementor dashboard<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/my.elementor.com\/websites\/\">Login to your Elementor account<\/a>.<\/li>\n\n\n\n<li>From the top panel, click <strong>Support<\/strong>.<br><img fetchpriority=\"high\" decoding=\"async\" width=\"680\" height=\"303\" class=\"wp-image-152749\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/1-Click-the-support-tab.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/1-Click-the-support-tab.png 1229w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/1-Click-the-support-tab-300x134.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/1-Click-the-support-tab-1024x456.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/1-Click-the-support-tab-768x342.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>From the <strong>Support Center<\/strong>, you can:\n<ol class=\"wp-block-list\">\n<li>Start a chat with the Elementor AI Chatbot.<br><img decoding=\"async\" width=\"680\" height=\"306\" class=\"wp-image-152756\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Start-a-chat-with-AI-robot.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Start-a-chat-with-AI-robot.png 879w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Start-a-chat-with-AI-robot-300x135.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Start-a-chat-with-AI-robot-768x345.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><br>Let our chatbot guide you to a solution.<\/li>\n\n\n\n<li>In the <strong>My support activity<\/strong> card, click <strong>Submit a ticket<\/strong>.<br><img decoding=\"async\" width=\"680\" height=\"306\" class=\"wp-image-152763\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-submit-a-ticket.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-submit-a-ticket.png 879w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-submit-a-ticket-300x135.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-submit-a-ticket-768x345.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><br>Follow the instructions to submit your issue to our support team and they will contact you.<\/li>\n\n\n\n<li>In the <strong>My support activity<\/strong> card, click <strong>My activity <\/strong>to review your chat history with Support.<strong> <\/strong><br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"306\" class=\"wp-image-152770\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-my-activity.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-my-activity.png 879w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-my-activity-300x135.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-my-activity-768x345.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>(For qualified subscriptions only) Click <strong>Claim<\/strong> to access your site performance report. <br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"310\" class=\"wp-image-152835\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-1.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-1.png 878w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-1-300x137.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-1-768x350.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>(For qualified subscriptions only) Click <strong>Chat<\/strong> to open a chat with our support team.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"470\" class=\"wp-image-152828\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Chat-1.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Chat-1.png 879w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Chat-1-300x207.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Chat-1-768x530.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>(For qualified subscriptions only) Click <strong>Whatsapp<\/strong> to open a WhatsApp chat with our support team.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"470\" class=\"wp-image-152821\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-WhatsApp-1.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-WhatsApp-1.png 879w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-WhatsApp-1-300x207.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-WhatsApp-1-768x530.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><br>[callout type=&#8221;note&#8221;]You need to have WhatsApp installed on the device you are using.[\/callout]<\/li>\n\n\n\n<li>(For qualified subscriptions only) Click <strong>Claim<\/strong> for personalized service from our support team.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"472\" class=\"wp-image-152814\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-2-2.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-2-2.png 878w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-2-2-300x208.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-2-2-768x533.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">From WP Admin<\/h3>\n\n\n\n<p>To submit a ticket via the WordPress dashboard (Elementor Hosting users only):<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From the top bar of the WordPress dashboard, click <strong>Support<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"518\" class=\"wp-image-48718\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-17.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-17.png 682w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-17-300x229.png 300w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><br>This opens a dropdown menu.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"359\" class=\"wp-image-48719\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-18.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-18.png 629w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-18-300x158.png 300w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Choose <strong>Get Support<\/strong> from the dropdown.<\/li>\n\n\n\n<li>Follow the instructions in the wizard to submit your support ticket.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Contact support from the Contact Us page<\/h3>\n\n\n\n<p><strong>To contact support from the Elementor website from the support page:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <a href=\"http:\/\/elementor.com\/contact\/\">Elementor Contact Us page<\/a>.&nbsp;<\/li>\n\n\n\n<li>Click the <strong>Technical Support<\/strong> card.<br><img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"466\" class=\"wp-image-153390\" style=\"width: 580px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/The-contact-us-page.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/The-contact-us-page.png 960w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/The-contact-us-page-300x241.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/The-contact-us-page-768x617.png 768w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><br>This takes you to the Support Center.<\/li>\n\n\n\n<li><a href=\"https:\/\/my.elementor.com\/websites\/\">Login to your Elementor account<\/a>.<\/li>\n\n\n\n<li>From the top panel, click <strong>Support<\/strong>.<br><img fetchpriority=\"high\" decoding=\"async\" width=\"680\" height=\"303\" class=\"wp-image-152749\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/1-Click-the-support-tab.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/1-Click-the-support-tab.png 1229w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/1-Click-the-support-tab-300x134.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/1-Click-the-support-tab-1024x456.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/1-Click-the-support-tab-768x342.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>From the <strong>Support Center<\/strong>, you can:\n<ol class=\"wp-block-list\">\n<li>Start a chat with the Elementor AI Chatbot.<br><img decoding=\"async\" width=\"680\" height=\"306\" class=\"wp-image-152756\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Start-a-chat-with-AI-robot.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Start-a-chat-with-AI-robot.png 879w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Start-a-chat-with-AI-robot-300x135.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Start-a-chat-with-AI-robot-768x345.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><br>Let our chatbot guide you to a solution.<\/li>\n\n\n\n<li>In the <strong>My support activity<\/strong> card, click <strong>Submit a ticket<\/strong>.<br><img decoding=\"async\" width=\"680\" height=\"306\" class=\"wp-image-152763\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-submit-a-ticket.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-submit-a-ticket.png 879w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-submit-a-ticket-300x135.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-submit-a-ticket-768x345.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><br>Follow the instructions to submit your issue to our support team and they will contact you.<\/li>\n\n\n\n<li>In the <strong>My support activity<\/strong> card, click <strong>My activity <\/strong>to review your chat history with Support.<strong> <\/strong><br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"306\" class=\"wp-image-152770\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-my-activity.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-my-activity.png 879w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-my-activity-300x135.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-my-activity-768x345.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>(For qualified subscriptions only) Click <strong>Claim<\/strong> to access your site performance report. <br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"310\" class=\"wp-image-152835\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-1.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-1.png 878w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-1-300x137.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-1-768x350.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>(For qualified subscriptions only) Click <strong>Chat<\/strong> to open a chat with our support team.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"470\" class=\"wp-image-152828\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Chat-1.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Chat-1.png 879w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Chat-1-300x207.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Chat-1-768x530.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>(For qualified subscriptions only) Click <strong>Whatsapp<\/strong> to open a WhatsApp chat with our support team.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"470\" class=\"wp-image-152821\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-WhatsApp-1.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-WhatsApp-1.png 879w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-WhatsApp-1-300x207.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-WhatsApp-1-768x530.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><br>[callout type=&#8221;note&#8221;]You need to have WhatsApp installed on the device you are using.[\/callout]<\/li>\n\n\n\n<li>(For qualified subscriptions only) Click <strong>Claim<\/strong> for personalized service from our support team.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"472\" class=\"wp-image-152814\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-2-2.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-2-2.png 878w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-2-2-300x208.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/09\/Click-Claim-2-2-768x533.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"nologin\">Contact support if you can\u2019t login<\/h2>\n\n\n\n<p>If you\u2019re having trouble logging in, you can still contact support using the chat icon.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">From the chat icon<\/h3>\n\n\n\n<p><strong>To contact support from the Elementor website using the chat icon:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to the <a href=\"http:\/\/elementor.com\">Elementor website<\/a>.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"415\" class=\"wp-image-48721\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-20.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-20.png 1548w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-20-300x183.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-20-1024x625.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-20-768x469.png 768w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-20-1536x938.png 1536w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>In the lower right corner, click the chat icon. This icon only appears if you\u2019re logged out of the Elementor system.<br>[callout type=&#8221;warning&#8221;]The chat icon uses cookies and is not considered an essential cookie. If you rejected all cookies from Elementor the chat icon may not appear.[\/callout]<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"333\" class=\"wp-image-48722\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-21.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-21.png 1600w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-21-300x147.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-21-1024x501.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-21-768x376.png 768w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-21-1536x752.png 1536w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Click <strong>I\u2019m locked out of my account<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>[callout type=&#8221;tip&#8221;]If the support icon does not appear, try accessing the Elementor website from an incognito browser.[\/callout]&nbsp;&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how active Elementor Pro users can submit a support ticket.<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["62c6c5102772cab27803d96f","62c6c5102772cab27803d96f"],"footnotes":""},"categories":[1484],"tags":[1325],"class_list":["post-3998","post","type-post","status-publish","format-standard","hentry","category-accounts","tag-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact Support | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about Contact Support in this article from Elementor&#039;s Knowledge Base. Get Elementor tips &amp; more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elementor.com\/help\/how-to-submit-a-support-ticket\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Support | Elementor\" \/>\n<meta property=\"og:description\" content=\"Learn everything about Contact Support in this article from Elementor&#039;s Knowledge Base. 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