{"id":387,"date":"2020-03-16T13:49:32","date_gmt":"2020-03-16T11:49:32","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=387"},"modified":"2025-06-30T15:18:52","modified_gmt":"2025-06-30T12:18:52","slug":"how-to-fix-the-preview-could-not-be-loaded-error","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/how-to-fix-the-preview-could-not-be-loaded-error\/","title":{"rendered":"Preview could not be loaded error"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Issue<\/h2>\n\n\n\n<p>Previewing a site gives an error. It is the most common error and is usually easy to fix.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Possible cause&nbsp;<\/h2>\n\n\n\n<p>This error occurs when the preview of the page is not available.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"How to Fix the &quot;Preview Could Not Be Loaded&quot; Error in Elementor\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/HUNYHRnS69s?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n<p>[callout type=&#8221;note&#8221;]The UI of your version may differ from the one shown in the video.[\/callout]<\/p>\n\n\n\n<p>The error message may provide you with more information about the cause. For example, in the following image, you can click <strong>Preview Debug<\/strong> to verify that there is no redirect on the page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"434\" height=\"213\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Preview-Could-Not-Be-Loaded-Error-1.png\" alt=\"Preview Could Not Be Loaded Error 1\" class=\"wp-image-45602\" style=\"object-fit:cover;width:524px;height:auto\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Preview-Could-Not-Be-Loaded-Error-1.png 434w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Preview-Could-Not-Be-Loaded-Error-1-300x147.png 300w\" sizes=\"(max-width: 434px) 100vw, 434px\" \/><\/figure>\n\n\n\n<p>Elementor can sometimes detect the exact issue in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No Theme<\/strong>: Some of your theme files are missing. Try to fix by <a href=\"#theme\" data-type=\"internal\" data-id=\"#theme\">installing or reinstalling a theme<\/a>.<\/li>\n\n\n\n<li><strong>Corrupted .htaccess<\/strong>: \u2018Your site\u2019s .htaccess file appears to be missing.\u2019 Try to <a href=\"#htaccess\">recreate the htaccess file<\/a>. <\/li>\n\n\n\n<li><strong>HTTP Errors<\/strong>: format is &lt;error code&gt; &lt;error message&gt; content depends on the code. Try to <a href=\"#http\">fix HTTP errors<\/a>.<\/li>\n<\/ul>\n\n\n<p>[callout type=&#8221;note&#8221;]If this message is received on a WooCommerce template or an archive page, such as the Blog page, this is normal. In this case, use the WooCommerce Builder or the Theme Builder instead of trying to directly edit these pages.[\/callout]<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solutions<\/h2>\n\n\n\n<p>To fix this issue, try one or more of the following solutions:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Enable Safe Mode<\/h3>\n\n\n\n<p>Follow the procedures in <a href=\"https:\/\/elementor.com\/help\/what-is-safe-mode\/\">What is Safe Mode?<\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Enable Safe Mode\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/0mMcjYf5dBQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"theme\">Theme issues<\/h3>\n\n\n\n<p>Every site must have a theme in order to function properly.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Switch to the Hello theme\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/sYZNpjQ7urI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>To make sure you have a working theme<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to WP Admin.<br><img decoding=\"async\" width=\"280\" height=\"328\" class=\"wp-image-55640\" style=\"width: 280px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/Navigate-to-Appearance-Themes.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/Navigate-to-Appearance-Themes.png 330w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/Navigate-to-Appearance-Themes-256x300.png 256w\" sizes=\"(max-width: 280px) 100vw, 280px\" \/><\/li>\n\n\n\n<li>Navigate to <strong>Appearance&gt;Themes<\/strong>.<br><img decoding=\"async\" width=\"680\" height=\"491\" class=\"wp-image-55642\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/Make-sure-there-is-an-active-theme.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/Make-sure-there-is-an-active-theme.png 633w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/Make-sure-there-is-an-active-theme-300x217.png 300w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Make sure there is an active theme.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"530\" class=\"wp-image-55658\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/Activate-the-theme-1.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/Activate-the-theme-1.png 604w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/Activate-the-theme-1-300x234.png 300w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>If there is not an active theme, select a theme and activate it.<br>[callout type=&#8221;note&#8221;]If there is an option to update your theme, update it.[\/callout]<\/li>\n<\/ol>\n\n\n\n<p><strong>If you have theme but it doesn&#8217;t seem to be working properly<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Activate a different theme.<\/li>\n\n\n\n<li>Reactivate your theme.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Select Plain for Permalink structure<\/h3>\n\n\n\n<p>Follow the below steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Login to <strong>WP Admin.<\/strong><\/li>\n\n\n\n<li>Go to<strong> Settings &gt; Permalinks.<\/strong><\/li>\n\n\n\n<li>Select <strong>Plain <\/strong>from <strong>Permalink structure<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" width=\"955\" height=\"672\" class=\"wp-image-45603\" style=\"width: 680px\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Preview-Could-Not-Be-Loaded-Error-2.png\" alt=\"Preview Could Not Be Loaded Error 2\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Preview-Could-Not-Be-Loaded-Error-2.png 955w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Preview-Could-Not-Be-Loaded-Error-2-300x211.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Preview-Could-Not-Be-Loaded-Error-2-768x540.png 768w\" sizes=\"(max-width: 955px) 100vw, 955px\" \/><\/li>\n\n\n\n<li>Click<strong> Save Changes<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>When using pretty permalinks, you should configure the web server (Apache, Nginx, LightSpeed, Microsoft IIS) as per the information provided in <a href=\"https:\/\/wordpress.org\/support\/article\/using-permalinks\/\">Using Permalinks<\/a>.<\/p>\n\n\n\n<p>Contact your hosting provider and ask them to configure your web server accordingly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Edit in incognito mode with your browser (for Chrome users)<\/h3>\n\n\n\n<p>Using incognito mode rules out any issue with an add-on or with the browser&#8217;s cache.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In Chrome, at the top right, click the ellipses and select <strong>New Incognito Window<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"286\" class=\"wp-image-55649\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/open-incognito-window-1.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/open-incognito-window-1.png 959w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/open-incognito-window-1-300x126.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/open-incognito-window-1-768x323.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><br>In the top corner, check for the Incognito icon showing that you are in incognito mode. <br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"87\" class=\"wp-image-55650\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/Incognito-mode.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/Incognito-mode.png 956w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/Incognito-mode-300x38.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2020\/03\/Incognito-mode-768x98.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>A new window appears. In the top corner, check for the Incognito icon indicating you are in fact in incognito mode. <\/li>\n\n\n\n<li>Try to preview the page in this incognito window. <br>[callout type=&#8221;note&#8221;]Make sure no add-ons are working in incognito mode.[\/callout]<\/li>\n\n\n\n<li>(Optional)Try opening the page in a different browser.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Open an incognito window\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/PoXpCEz8Cgg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Solve Rocket Loader issue<\/h3>\n\n\n\n<p>Elementor and Cloudflare integrate smoothly with each other. To solve integration issues, if any, refer <a href=\"https:\/\/elementor.com\/help\/elementor-and-cloudflare-rocket-loader\/\">Elementor And Cloudflare Rocket Loader<\/a>.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Verify that you do not have a redirect on the page<\/h3>\n\n\n\n<p>You can check this by clicking the <strong>Debug Preview<\/strong> button.<\/p>\n\n\n\n<p>If you rename the index.php file or include anything else in its content other than the WordPress requirement, this will also result in this error. If you cannot edit your templates, look for \u201cindex.html\u201d under your public_html folder and remove it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"739\" height=\"666\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Preview-Could-Not-Be-Loaded-Error-3.png\" alt=\"Preview Could Not Be Loaded Error 3\" class=\"wp-image-45604\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Preview-Could-Not-Be-Loaded-Error-3.png 739w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Preview-Could-Not-Be-Loaded-Error-3-300x270.png 300w\" sizes=\"(max-width: 739px) 100vw, 739px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"http\">HTTP Errors<\/h3>\n\n\n\n<p>Possible solutions for different types of HTTP errors are listed as follows:<\/p>\n\n\n\n<p><strong>403 errors<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li id=\"htaccess\"><strong>You may have a corrupt .htaccess file<\/strong> &#8211;&nbsp; Follow the below steps to solve this issue:\n<ol class=\"wp-block-list\">\n<li>Download your current .htaccess file to save as a backup.\u00a0 If you&#8217;re an Elementor Host user, see <a href=\"https:\/\/elementor.com\/help\/access-the-files-of-your-elementor-hosting-site\/\">Access the files of your Elementor Host site<\/a> to learn about adding and deleting files from your site. If you&#8217;re not an Elementor Host user, consult you&#8217;re hosting company&#8217;s documentation.<\/li>\n\n\n\n<li>Delete it from your server.<\/li>\n\n\n\n<li>Visit your site. A new default .htaccess file will automatically be generated.<br>If this solves your problem, look at the .htaccess file you downloaded to determine if there is any code within it that needs to be corrected.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li><strong>Your file permissions may not be correct<\/strong> &#8211;&nbsp; Ask your host to check that your WordPress directories and files have the correct permissions.<\/li>\n\n\n\n<li><strong>This can be due to a security plugin<\/strong> &#8211; To sort this out, activate the learning mode of the plugin or contact their support.<\/li>\n\n\n\n<li><strong>This issue can also be due to the firewall of your server, such as <\/strong><strong>mod_security<\/strong> &#8211; Check this with your hosting company.<\/li>\n\n\n\n<li><strong>Another plugin may be causing a conflict<\/strong> &#8211; Follow the below steps to resolve:\n<ol class=\"wp-block-list\">\n<li>Deactivate all plugins except Elementor.&nbsp;For details, see <a href=\"https:\/\/elementor.com\/help\/activate-deactivate-wordpress-plugins\/\">Activate &amp; deactivate plugins<\/a>.<\/li>\n\n\n\n<li>Preview the site and check if the problem is resolved. If the problem is resolved, you know that one of the plugin is the problem.&nbsp;<\/li>\n\n\n\n<li>Reactivate each plugin, one at a time, testing your site with each reactivation.&nbsp;<\/li>\n\n\n\n<li>Keep testing until you find the plugin that is causing the failure.&nbsp;<\/li>\n\n\n\n<li>Get in touch with that plugin\u2019s developers to request assistance or use another plugin with similar functionality.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>401 errors<\/strong><\/p>\n\n\n\n<p>This issue occurs when you are attempting to access a page that requires authentication. If the page shouldn\u2019t be asking for authentication, do the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ask your host to remove the authentication requirement.<\/li>\n\n\n\n<li>Check any security plugins you may be using for options to turn this off.<\/li>\n<\/ul>\n\n\n\n<p><strong>500 errors<\/strong><\/p>\n\n\n\n<p>For debugging, see <a href=\"https:\/\/elementor.com\/help\/500-error\/\">I Get 500 Error While Using Elementor<\/a>.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to solve the &#8220;Preview could not be loaded&#8221; error message<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["62c4098011efbc7709b2a149","62c4098011efbc7709b2a149"],"footnotes":""},"categories":[1463],"tags":[1325],"class_list":["post-387","post","type-post","status-publish","format-standard","hentry","category-troubleshooting-editor","tag-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Fix the &#039;Preview Could Not Be Loaded&#039; Error | Elementor Help<\/title>\n<meta name=\"description\" content=\"Are you getting a &quot;preview could not be loaded&#039; error? 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