{"id":37,"date":"2023-08-11T11:02:14","date_gmt":"2023-08-11T08:02:14","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=37"},"modified":"2024-06-24T17:40:15","modified_gmt":"2024-06-24T14:40:15","slug":"why-cant-users-see-my-popup","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/why-cant-users-see-my-popup\/","title":{"rendered":"Users cannot see popup"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Issue<\/h2>\n\n\n\n<p>Visitors to your website cannot see a popup on the page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Possible cause<\/h2>\n\n\n\n<p>The popup may fail to display because the following may not have been set properly:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/elementor.com\/help\/conditions-triggers-and-advanced-rules\/\">Conditions<\/a> &#8211; determine where (on which page(s)) a popup should occur.<\/li>\n\n\n\n<li><a href=\"https:\/\/elementor.com\/help\/conditions-triggers-and-advanced-rules\/\">Triggers<\/a> &#8211; what user actions cause a popup to display.<\/li>\n\n\n\n<li><a href=\"https:\/\/elementor.com\/help\/conditions-triggers-and-advanced-rules\/\">Advanced Rules<\/a> &#8211; other situations that would cause a popup to display.<\/li>\n<\/ul>\n\n\n\n<p>Multiple conditions, triggers, and advanced rules may be in place. Ensure all criteria are met for the popup to display.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Example<\/h3>\n\n\n\n<p>Consider the following scenario:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A website offers a premium business mentor membership program.<\/li>\n\n\n\n<li>To showcase the program&#8217;s value, three distinct guides are created for trial members.<\/li>\n\n\n\n<li>Any user attempting to leave the landing page without joining gets a popup offering a guide based on their interests.<\/li>\n<\/ul>\n\n\n\n<p>Following are the popup configuration with different types of guides based on the user interest:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Popup A<\/strong>: Offers a client acquisition guide\n<ul class=\"wp-block-list\">\n<li><strong>Condition<\/strong>: Membership landing page only<\/li>\n\n\n\n<li><strong>Trigger<\/strong>: Exit intent<\/li>\n\n\n\n<li><strong>Advanced Rule<\/strong>: Not logged in, arrived from a relevant internal page<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Popup B<\/strong>: Offers a project management guide\n<ul class=\"wp-block-list\">\n<li><strong>Condition<\/strong>: Membership landing page only<\/li>\n\n\n\n<li><strong>Trigger<\/strong>: Exit intent<\/li>\n\n\n\n<li><strong>Advanced Rule<\/strong>: Not logged in, arrived from an internal page on project management<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Popup C<\/strong>: Offers a business membership benefits guide\n<ul class=\"wp-block-list\">\n<li><strong>Condition<\/strong>: Membership landing page only<\/li>\n\n\n\n<li><strong>Trigger<\/strong>: Exit intent<\/li>\n\n\n\n<li><strong>Advanced Rule<\/strong>: Not logged in, arrived from a search engine<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>For any of the above popups to display, each of the following rules must apply, else the popup will not occur:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the user came from anywhere other than the specified internal pages, or from a search engine, no popup will be shown.<\/li>\n\n\n\n<li>If the user meets all of the rules for one of the popups but the user is logged in, no popup will be shown.<\/li>\n\n\n\n<li>If the user is not on the membership page, no popup will be shown.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p>You need to check and fix the following to resolve the issue:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Conditions<\/strong>\n<ul class=\"wp-block-list\">\n<li>Confirm that the Conditions are set accurately, specifying the intended page(s) for the popup display.<\/li>\n\n\n\n<li>Verify if the conditions align with your expectations regarding the page where the popup should appear.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Triggers<\/strong>\n<ul class=\"wp-block-list\">\n<li>Evaluate the Triggers to ensure they correspond to user actions triggering the popup (for example, clicks or scrolls).<\/li>\n\n\n\n<li>Confirm whether users have performed the required actions to activate the popup.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Advanced Rules<\/strong>\n<ul class=\"wp-block-list\">\n<li>Check the Advanced Rules for any additional criteria influencing popup visibility.<\/li>\n\n\n\n<li>Verify the occurrence of the specified situations, considering factors such as user origin or specific behaviours.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Add a check for the <strong>Avoid Multiple Popups<\/strong> option. Go to <strong>Popup Settings &gt; Advanced &gt; Advanced<\/strong>. For details, see <a href=\"https:\/\/elementor.com\/help\/popups\/\">Learn How To Use Elementor Popups<\/a>&nbsp;<\/li>\n\n\n\n<li>If the popup is manually triggered, ensure it is using a unique selector (class, ID, or data-element) and the selector is correctly assigned.<\/li>\n<\/ul>\n\n\n<p>[callout type=&#8221;note&#8221;]The Hide for Logged In Users option under Advanced Rules may not function correctly on cached websites.[\/callout]<\/p>\n\n\n<p>[callout type=&#8221;note&#8221;]Popup may encounter layout issues with iOS13 or below. No versions of Internet Explorer are supported. For details, see the <a href=\"https:\/\/elementor.com\/help\/requirements\/\">System Requirements To Use Elementor<\/a>.[\/callout]<\/p>\n\n\n\n<p>For more details on popups, see <a href=\"https:\/\/elementor.com\/help\/popups\/\">Learn How To Use Elementor Popups<\/a>, <a href=\"https:\/\/elementor.com\/help\/popup-faqs\/\">Popup FAQ<\/a>.&nbsp;<\/p>\n\n\n\t\t<div data-elementor-type=\"page\" data-elementor-id=\"50297\" class=\"elementor elementor-50297\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-397c5337 e-flex e-con-boxed e-con e-parent\" data-id=\"397c5337\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-720e0be2 elementor-widget elementor-widget-text-editor\" data-id=\"720e0be2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><div class=\"hbox callout-default\">\n                <div class=\"hicon\"> \n                    <span class=\"material-symbols-outlined\"><\/span>\n                <\/div>\n                <div class=\"hboxinfo\">\n                    <strong><\/strong>\n                    <div class=\"hcontent\">Keep visitors engaged with an exit-intent popup. <\/span><a href=\"https:\/\/elementor.com\/help\/exit-intent-popup-service\/\"><span style=\"font-weight: 400;\">Elementor Premium Services<\/span><\/a><span style=\"font-weight: 400;\"> offers expert help designing and implementing the perfect popup. <\/div>\n                <\/div>\n            <\/div><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\n\n\t\t<div data-elementor-type=\"page\" data-elementor-id=\"50328\" class=\"elementor elementor-50328\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b050177 e-flex e-con-boxed e-con e-parent\" data-id=\"6b050177\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b76644d elementor-widget elementor-widget-text-editor\" data-id=\"3b76644d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><div class=\"hbox callout-default\">\n                <div class=\"hicon\"> \n                    <span class=\"material-symbols-outlined\"><\/span>\n                <\/div>\n                <div class=\"hboxinfo\">\n                    <strong><\/strong>\n                    <div class=\"hcontent\"><span style=\"font-weight: 400;\">Need expert help in creating that perfect lead-collection popup for your marketing campaign? Check out <\/span><a href=\"https:\/\/elementor.com\/help\/lead-collection-popup-service\/\"><span style=\"font-weight: 400;\">Elementor Premium Services<\/span><\/a><span style=\"font-weight: 400;\">.<\/div>\n                <\/div>\n            <\/div><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n","protected":false},"excerpt":{"rendered":"<p>Discover examples of how to solve the problem of a popup that isn&#8217;t working<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["65bce9f767b20ab09a3ec358"],"footnotes":""},"categories":[1467],"tags":[1389,1388,1390,1398,1235,1325],"class_list":["post-37","post","type-post","status-publish","format-standard","hentry","category-popups","tag-advanced","tag-agency","tag-expert","tag-legacy-essential","tag-pro","tag-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Users cannot see popup | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about Users cannot see popup in this article from Elementor&#039;s Knowledge Base. 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