{"id":36146,"date":"2023-06-05T13:03:26","date_gmt":"2023-06-05T10:03:26","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=36146"},"modified":"2026-02-24T16:40:53","modified_gmt":"2026-02-24T14:40:53","slug":"transfer-files-securely-with-sftp","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/transfer-files-securely-with-sftp\/","title":{"rendered":"How do I connect to an Elementor Host site with SFTP?"},"content":{"rendered":"<p>[callout type=&#8221;warning&#8221;]Using SFTP for modifications, deletions, or additions directly affects your website\u2019s functioning. If used incorrectly, these changes could potentially lead to your website becoming inaccessible or displaying errors.[\/callout]<\/p>\n\n\n<p>[callout type=&#8221;note&#8221;]Our support team is available to guide you through the process and provide technical assistance, but they are not responsible for direct code-level changes or web development tasks. Always consult with a web developer for any complex changes or if you\u2019re unsure about using SFTP.[\/callout]<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">How to connect to your site via SFTP in Elementor<\/h1>\n\n\n\n<p>To connect to your Elementor hosting account via SFTP, use a client like FileZilla with Port 22 and your unique credentials found in the My Elementor dashboard. Ensure you select the SFTP protocol rather than standard FTP, as Elementor only supports secure, encrypted connections to ensure your website files remain protected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Prerequisites<\/h2>\n\n\n\n<p>Install an SFTP program on your computer. Some well known SFTP programs are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Filezilla<\/li>\n\n\n\n<li>Cuteftp<\/li>\n\n\n\n<li>Cyberduck<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Why should I use SFTP for my Elementor site?<\/h2>\n\n\n\n<p>While most daily tasks like uploading images or installing plugins are handled within the WordPress dashboard, SFTP is required for specific advanced scenarios. You generally only need SFTP if you are troubleshooting a critical site error, uploading exceptionally large files, or if an Elementor support agent requests file-level access to assist you.<\/p>\n\n\n\n<p>[Image: Elementor Site Management Interface &#8211; A screenshot of the &#8216;My Elementor&#8217; dashboard showing the &#8216;Manage this website&#8217; button on a specific site card.]<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is the difference between FTP and SFTP?<\/h2>\n\n\n\n<p>The primary reason connection attempts fail is the selection of an incorrect protocol.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>FTP (File Transfer Protocol):<\/strong> An older, insecure standard that transmits data without encryption.<\/li>\n\n\n\n<li><strong>SFTP (Secure File Transfer Protocol):<\/strong> A modern, encrypted standard that protects your data during transit.<\/li>\n<\/ul>\n\n\n\n<p>Elementor hosting exclusively supports SFTP. If you select &#8220;FTP&#8221; in your client settings, the server will immediately refuse the connection.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Things to remember about file transfer<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Secure FTP is a safe way of transferring files. It uses the following to protect your data:\n<ul class=\"wp-block-list\">\n<li>encryption&nbsp;<\/li>\n\n\n\n<li>separate communication channels<\/li>\n\n\n\n<li>hashing<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>SFTP uses credentials to authenticate users. If your username or password are incorrect, you cannot login to the server.&nbsp;<br>[callout type=&#8221;note&#8221;]Credentials are only valid for 24 hours. Whenever you open the SFTP window it generates new credentials and invalidates any existing ones.[\/callout]<\/li>\n\n\n\n<li>There is no limit to the amount of files you can transfer. But you do have limited server space depending upon what plan you purchased. Check your plans terms and conditions for the amount of space available for your site.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How do I find my SFTP credentials?<\/h2>\n\n\n\n<p><strong>Follow these steps:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Login to your <a href=\"https:\/\/my.elementor.com\/\">My Elementor dashboard<\/a>.<\/li>\n\n\n\n<li>Click the website card of the site you want to transfer files to.<br><img fetchpriority=\"high\" decoding=\"async\" width=\"680\" height=\"266\" class=\"wp-image-164553\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/02\/Select-the-site.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/02\/Select-the-site.png 2498w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/02\/Select-the-site-300x117.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/02\/Select-the-site-1024x401.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/02\/Select-the-site-768x301.png 768w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/02\/Select-the-site-1536x601.png 1536w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/02\/Select-the-site-2048x802.png 2048w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>In the right window, under <strong>Hosting tools<\/strong>, click <strong>Show SFTP details<\/strong>.<br>[callout type=&#8221;note&#8221;]These credentials are valid for 24 hours. However, if you open the SFTP window again it will generate new credentials, invalidating any existing credentials.[\/callout]<br><img decoding=\"async\" width=\"680\" height=\"363\" class=\"wp-image-164583\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/06\/Show-sftp-details-scaled.png\" alt=\"The Show SFTP details button\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/06\/Show-sftp-details-scaled.png 2560w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/06\/Show-sftp-details-300x160.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/06\/Show-sftp-details-1024x547.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/06\/Show-sftp-details-768x410.png 768w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/06\/Show-sftp-details-1536x820.png 1536w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/06\/Show-sftp-details-2048x1093.png 2048w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Open your third-party SFTP program.<\/li>\n\n\n\n<li>Copy the URL and credential information into your SFTP program.<br><img decoding=\"async\" width=\"680\" height=\"543\" class=\"wp-image-47578\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/Transfer-files-to-an-Elementor-hosted-site-1.png\" alt=\"A detailed view of the 'Hosting tools' section in the Elementor dashboard with the 'Show SFTP details' button highlighted.\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/Transfer-files-to-an-Elementor-hosted-site-1.png 554w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/Transfer-files-to-an-Elementor-hosted-site-1-300x239.png 300w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Follow the instructions of your SFTP program to begin transferring files.&nbsp;<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">How do I connect to my server using FileZilla?<\/h2>\n\n\n\n<p>We recommend using <strong>FileZilla<\/strong> as it is a free, reliable, and industry-standard tool for file management.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the <strong>FileZilla<\/strong> application on your computer.<\/li>\n\n\n\n<li><strong>Host:<\/strong> Copy the <strong>Host<\/strong> information provided in the SFTP details.<\/li>\n\n\n\n<li><strong>Username:<\/strong> Copy the <strong>Username<\/strong> provided in the SFTP details.<\/li>\n\n\n\n<li><strong>Password:<\/strong> Copy the <strong>Password<\/strong> provided in the SFTP details.<\/li>\n\n\n\n<li><strong>Port:<\/strong> Type <code>22<\/code>.<\/li>\n\n\n\n<li>Click <strong>Quickconnect<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Why am I seeing an &#8220;Unknown Host Key&#8221; warning?<\/h3>\n\n\n\n<p>The first time you establish a connection, a popup warning regarding an &#8220;unknown host key&#8221; will appear. This indicates your computer has not encountered this specific server before. To proceed, check the box labeled <strong>Always trust this host<\/strong> and click <strong>OK<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I resolve common SFTP connection errors?<\/h2>\n\n\n\n<p>If your connection fails, consult the table below to identify and fix the issue:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Error Message<\/th><th>Technical Meaning<\/th><th>Solution<\/th><\/tr><\/thead><tbody><tr><td><strong>Authentication failed<\/strong><\/td><td>The server rejected the password.<\/td><td>Your password has likely expired due to the 24-hour security rule. Refresh the <strong>SFTP details<\/strong> in the Elementor dashboard and copy the new password.<\/td><\/tr><tr><td><strong>Connection refused<\/strong><\/td><td>The client used the wrong port or protocol.<\/td><td>You likely attempted to use <strong>FTP<\/strong> on Port 21. Ensure your protocol is set to <strong>SFTP<\/strong> and your port is set to <strong>22<\/strong>.<\/td><\/tr><tr><td><strong>Connection timed out<\/strong><\/td><td>The server did not respond.<\/td><td>Verify your internet connection. Ensure a local firewall or VPN is not blocking <strong>Port 22<\/strong>.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Is SSH terminal access available for my Elementor site?<\/h2>\n\n\n\n<p>Advanced users often inquire about command-line access via SSH. Currently, Elementor hosting does not support SSH terminal access. While you have comprehensive file access via <strong>SFTP<\/strong>, you cannot execute server-side commands such as <strong>WP-CLI<\/strong> or <strong>git<\/strong> directly on the server environment.<\/p>\n\n\n<p>[callout type=&#8221;note&#8221;]SFTP programs are built and supported by third parties. Elementor does not offer support for these programs.[\/callout]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to connect to your site via SFTP in Elementor To connect to your Elementor hosting account via SFTP, use a client like FileZilla with Port 22 and your unique credentials found in the My Elementor dashboard. Ensure you select the SFTP protocol rather than standard FTP, as Elementor only supports secure, encrypted connections to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["65ba32f3c75556efa997ccef"],"footnotes":""},"categories":[1490],"tags":[1234],"class_list":["post-36146","post","type-post","status-publish","format-standard","hentry","category-managing-your-hosted-website","tag-hosting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do I connect to an Elementor Host site with SFTP? | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about How do I connect to an Elementor Host site with SFTP? in this article from Elementor&#039;s Knowledge Base. 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