{"id":34930,"date":"2023-04-13T11:49:47","date_gmt":"2023-04-13T08:49:47","guid":{"rendered":"https:\/\/help-test.site.strattic.io\/?p=34930"},"modified":"2025-06-30T15:00:29","modified_gmt":"2025-06-30T12:00:29","slug":"fix-issues-with-connecting-a-custom-domain-to-elementor-hosting","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/fix-issues-with-connecting-a-custom-domain-to-elementor-hosting\/","title":{"rendered":"Fix issues with connecting a custom domain to Elementor Host"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Issue<\/h2>\n\n\n\n<p>Custom domain does not work with Elementor Host.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Possible cause<\/h2>\n\n\n\n<p>Your custom domain may not work with your Elementor Host website for the following reasons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The connection process is not completed.<\/li>\n\n\n\n<li>Settings not defined correctly in the domain provider\u2019s settings.<\/li>\n\n\n\n<li>Settings not defined correctly in the Elementor hosted website dashboard.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p>Try the following procedures, in the following order, until you solve the issue that can occur when adding a custom domain to Elementor hosting.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Verify that your domain has successfully propagated with the correct records<\/h3>\n\n\n\n<p>Check that the domain you are trying to connect holds the correct DNS records to work with Elementor Host and is pointing to your site. Follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Verify your records. Use any domain propagation checker to do this. For example, <a href=\"https:\/\/dnschecker.org\/\">dnschecker.org<\/a>.<\/li>\n\n\n\n<li>A records addresses should match one of these addresses:\n<ul class=\"wp-block-list\">\n<li>* 162.159.168.9<\/li>\n\n\n\n<li>* 162.159.137.9<br><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/a3NvAMCMNAiq4iSaVAytWdwB4X_6bO0InqTb13CFm3_kxLlD-iWyJQ6OPYGj3eMRxjk6U4xHfM7yIBzqowOnXANBocDFHnVfoF6bnPY4QkqypqPTh6SnQ4_bv3rmwo-JiDMjrqiLZf15hqSa8seZqA\" width=\"528\" height=\"176\"><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If a different address or multiple addresses other than the ones described in Step 2 show up in one or more locations, adjust your DNS records to remove those and add the ones described above.<br>If there are AAAA records pointing to the root (@) or any Parked domains, remove them too.<br><strong>Info:<\/strong> If you\u2019re not sure what to modify, go to <a href=\"#check-dns-settings\">Check DNS settings<\/a>.<\/li>\n\n\n\n<li>Enter your domain name with the prefix www and look for CNAME records. The result address should show your website\u2019s default domain. For example, myverycoolsite.elementor.cloud.<br>If a different address shows up in one or more locations, adjust your DNS records and add the correct address.<br><strong>Info:<\/strong> If you\u2019re not sure what to modify, go to <a href=\"#check-dns-settings\">Check DNS settings<\/a>. <br><img decoding=\"async\" width=\"598\" height=\"204\" src=\"https:\/\/lh7-us.googleusercontent.com\/hpqPP10joqOnVSOjjFCBNxaeI0B1NvaA9BunjNvYcQUAULLrxIjuSwJ5FjvKhezerqwHuO5xUvoFeYo8Vi23abI7G4BV6WAqS64Sl5uvB2zX_9Ur1xGBtUsrk6HdICHlug2w8Qo0BDAzteoA0xKnoA\"><\/li>\n\n\n\n<li>After adjusting the records, wait for them to propagate. This can take up to 72 hours.&nbsp;<\/li>\n\n\n\n<li>Check your website. Try to reach your website using the domain and see if the issue is solved.<\/li>\n<\/ol>\n\n\n\n<p>&nbsp;If the issue is not solved, continue with the following steps.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Restart the connection process on my.elementor.com<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Login to <a href=\"https:\/\/my.elementor.com\/websites\/\">My Elementor<\/a> dashboard.<\/li>\n\n\n\n<li>Go to Websites.<\/li>\n\n\n\n<li>Locate your website card and hover over it.<\/li>\n\n\n\n<li>Click <strong>Manage This Website<\/strong>.<\/li>\n\n\n\n<li>Under the <strong>Manage Domains<\/strong> section, look for the domain you\u2019ve added. If available, click the trash can icon to remove the domain.&nbsp;<\/li>\n\n\n\n<li>Click <strong>Connect My Domain<\/strong> or the plus icon to restart the connection process.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Check DNS settings<\/h3>\n\n\n\n<p>[callout type=&#8221;note&#8221;]You can skip this step if you have already validated your records.[\/callout]<\/p>\n\n\n\n<p>Check your DNS settings at your domain registrar\u2019s website and modify conflicting records, if any. Follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Follow the on-screen instructions to finish setting up your domain. Copy the following information:\n<ul class=\"wp-block-list\">\n<li>A RECORD<\/li>\n\n\n\n<li>CNAME<br><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/i3WZz57VKdqRk0Nv56HAgpTf6pbljn3AYhZHgd_-NsSQCq1UTY7XyrjQbLAKFdFjB0CYkaSokRsLoQcA7yOPqgzpxtF580VS9nu1ETamMF9nD8vMtGY87Cy5ox7j5jQItKnk8qZb5bEhAMEYskRZTA\" width=\"399\" height=\"271\"><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Log in to your domain provider account and look for your DNS records.<br>Refer to your domain registrar\u2019s documentation for locating their DNS tools.\n<ul class=\"wp-block-list\">\n<li>Verify and add your A records &#8211; Add one of the following records as indicated in the on-screen instructions on my.elementor:\n<ul class=\"wp-block-list\">\n<li>Type: A Host: @ Value: 162.159.137.9<\/li>\n\n\n\n<li>Type: A Host: @ Value: 162.159.138.9<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Remove conflicting records:\n<ul class=\"wp-block-list\">\n<li>Remove Parked domain records.<\/li>\n\n\n\n<li>Remove any A or AAAA records that point the root domain (\u201c@\u201d) to a different address. For details, see <a href=\"https:\/\/elementor.com\/resources\/glossary\/what-are-dns-record-types\/\">What are AAAA records?<br><\/a><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/XpjL1iFnJZzdiM-AUOPSRizmRfbYjt7lqlywKLNDibPi8ZqcUFGGr4PDKXU74jytBbSnucgmthBf-T5NO6j8d777UdgOSdmTG0pCwOg-efy5zxY0keU81wv2w4Le2_RvE0I9gWpmgvy3LxxL6dB9lA\" width=\"393\" height=\"383\"><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Verify and add your CNAME record\n<ul class=\"wp-block-list\">\n<li>Add the following record as indicated in the on-screen instructions on my.elementor:\n<ul class=\"wp-block-list\">\n<li>Type: CNAME<\/li>\n\n\n\n<li>Host: www<\/li>\n\n\n\n<li>Value: &lt;<em>sitename&gt;<\/em>.elementor.cloud<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Check the CNAME record in <a href=\"http:\/\/dnschecker.org\/\">dnschecker.org<br><\/a><strong>Note<\/strong>: If your domain is hosted at Cloudflare, you cannot turn on Proxy as this will not allow the domain to be properly connected. It needs to be set to <strong>DNS Only<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/E6xavJdies-3ILa3AcbHP5aOfikddJL9FMf5b5Ej-at8Abm0SStavGA9V_L92wuDFtp1fwW-fF0LWQiC6KVB_spioBd_QCjbI0RDaqgxSUvu9soB6vAxJ8ERLJ4zl75NLMuyLaXGsrBH0L3FwgY8vg\" width=\"467\" height=\"469\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Save the records and wait for the DNS changes to propagate. For details, see <a href=\"https:\/\/elementor.com\/resources\/glossary\/what-is-dns-propagation\/\">What is DNS propagation?<\/a><\/li>\n\n\n\n<li>Go back to the Elementor website dashboard and follow the on-screen instructions to finish setting up your domain. If the popup has closed, click <strong>Connect My Domain<\/strong> to reopen it.<br><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/MsCUo-f7QwCG5FIyJoxuv4Qs-hiieDnqevYXDLlRl0_xmsA6BUBacDiFiQBj6W5_VgNSmrp-GkyxB0NcbcYNpp02eQzlAWdVjVSEoPHTfJwJ1KWcppc9t8ZVlx4jTTsI3VfqGNhQg05AeKzMHQpMOg\" width=\"479\" height=\"251\"><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Check if you can reach your website using the domain<\/h3>\n\n\n\n<p>Enter your domain\u2019s address in any browser to try reaching your website. You can try using incognito mode to avoid caching issues.<\/p>\n\n\n\n<p>If the issue persists, <a href=\"https:\/\/elementor.com\/help\/how-to-submit-a-support-ticket\/\">submit a ticket<\/a> to Elementor support.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Connecting a custom domain to an Elementor Hosted website can sometimes encounter issues. This article will guide you through the process and how to address any problems that may arise with domain registrar companies.<\/p>\n","protected":false},"author":2,"featured_media":35171,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["65ba3334e55be830280c75ab"],"footnotes":""},"categories":[1494],"tags":[1234],"class_list":["post-34930","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-troubleshooting-hosting","tag-hosting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Fix issues with connecting a custom domain to Elementor Host | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about Fix issues with connecting a custom domain to Elementor Host in this article from Elementor&#039;s Knowledge Base. 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