{"id":34885,"date":"2023-04-19T05:37:35","date_gmt":"2023-04-19T02:37:35","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=34885"},"modified":"2026-02-24T12:05:21","modified_gmt":"2026-02-24T10:05:21","slug":"troubleshooting-elementor-ai","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/troubleshooting-elementor-ai\/","title":{"rendered":"AI Troubleshooting errors\u00a0"},"content":{"rendered":"\n<p>Following is a list of errors you may run into with Elementor AI and how to handle them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI is temporarily unavailable<\/h2>\n\n\n\n<p>If Elementor AI fails to generate a prompt, it will not use up any of your quota of generated content. <br>We recommend trying the query again. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI Features are missing<\/h2>\n\n\n\n<p>If you do not see Elementor AI features in the editor, make sure the <strong>Containers<\/strong> feature is active.<\/p>\n\n\n\n<p>Elementor AI requires the Containers feature to function. If Containers are disabled, AI features will not be available.<\/p>\n\n\n\n<p>To enable Containers:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>WordPress Dashboard > Elementor > Editor > Settings > Features<\/strong>.<\/li>\n\n\n\n<li>Locate <strong>Containers<\/strong>.<\/li>\n\n\n\n<li>Set it to <strong>Active<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Save Changes<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>After enabling Containers, refresh the editor and check if the AI features appear.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">That prompt is inappropriate or illegal<\/h2>\n\n\n\n<p>Elementor AI doesn\u2019t support queries that are deemed inappropriate or illegal. <br>Please see our <a href=\"https:\/\/elementor.com\/terms\/elementor-ai-terms-and-conditions\/\">Terms and Conditions<\/a> for more information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bad Gateway Error<\/h2>\n\n\n\n<p>A &#8220;Bad Gateway&#8221; error when trying to send a prompt means that the server was not able to successfully connect and process the request.<\/p>\n\n\n\n<p>This could mean that there&#8217;s a problem with the server, or the network connection between your computer and the service. which may also be caused by issues with your internet connection, browser, or computer&#8217;s settings.<\/p>\n\n\n\n<p>Try refreshing the page and checking your internet connection.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Error Message<\/strong><\/td><td><strong>Why it happened<\/strong><\/td><td><strong>What can I do?<\/strong><\/td><\/tr><tr><td>Elementor AI is temporarily unavailable<br>We couldn\u2019t complete your requests due to technical difficulties on our end. Elementor AI should be up and running shortly.&nbsp;<\/td><td>Elementor AI was unable to connect to the server.&nbsp;<\/td><td>Wait a few minutes, and then try using Elementor AI again.<\/td><\/tr><tr><td>Elementor AI is temporarily unavailable<br>&nbsp;Seems like we are experiencing technical difficulty. We should be up and running shortly.<\/td><td>Elementor AI is temporarily unavailable.&nbsp;<\/td><td>Wait a few minutes, and then try using Elementor AI again.<\/td><\/tr><tr><td>Reconnect your account<br>We couldn\u2019t connect to your account due to technical difficulties on our end. Reconnect your account to continue. Show me how.<\/td><td>You are connected to Elementor AI but there is an issue with your credentials. You need to reconnect with a valid username and password.&nbsp;<\/td><td>Reconnect your account by following <a href=\"https:\/\/elementor.com\/help\/disconnecting-reconnecting-your-elementor-account\/\">these instructions<\/a>.&nbsp;<\/td><\/tr><tr><td>You aren\u2019t connected to Elementor AI.<br><br>Elementor AI is just a few clicks away. Connect your account to instantly create texts and custom code.&nbsp;<\/td><td>You must have an Elementor account in order to use Elementor AI. If you receive this message, you either don\u2019t have an account or you need to reconnect your account.&nbsp;<\/td><td>You need to <a href=\"https:\/\/elementor.com\/help\/register-new-account\/\">create an account<\/a> or <a href=\"https:\/\/elementor.com\/help\/disconnecting-reconnecting-your-elementor-account\/\">connect to your account<\/a>.&nbsp;<\/td><\/tr><tr><td>It\u2019s time to upgrade.<br><br>Enjoy the free trial? Upgrade now for unlimited access to built-in text and custom code generators.<\/td><td>Elementor users receive a free, limited trial to use Elementor AI. Once you\u2019ve used up your free trial, you need to purchase a paid Elementor AI subscription if you want to continue using it.&nbsp;<\/td><td>Click the Upgrade button and fill in your payment details to start your Elementor AI subscription.<\/td><\/tr><tr><td>You\u2019ve used X% of the free trial. Upgrade for unlimited access. (This message that appears at the bottom of the Elementor AI window once you\u2019ve used at least 80% of your free trial)<\/td><td>Elementor users receive a free, limited trial to Elementor AI. This message lets you know how much of your free trial you\u2019ve already used.&nbsp;&nbsp;<\/td><td>Looks like you&#8217;re getting good use of Elementor AI. Click&nbsp; the Upgrade button and purchase an Elementor AI subscription to gain unlimited access to Text and Code.&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Other errors<\/h2>\n\n\n\n<p>If you run into an error not discussed above and you\u2019re an Elementor AI subscriber, try posting to our <a href=\"https:\/\/www.facebook.com\/groups\/elementoradvanced\">Facebook group<\/a> where members of our community may be able to assist you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Following is a list of errors you may run into with Elementor AI and how to handle them. AI is temporarily unavailable If Elementor AI fails to generate a prompt, it will not use up any of your quota of generated content. We recommend trying the query again. AI Features are missing If you do [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["65bceace6864ee4e0672ea54"],"footnotes":""},"categories":[1482],"tags":[1359,1325],"class_list":["post-34885","post","type-post","status-publish","format-standard","hentry","category-settings","tag-elementor-ai","tag-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI Troubleshooting errors\u00a0 | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about AI Troubleshooting errors\u00a0 in this article from Elementor&#039;s Knowledge Base. Get Elementor tips &amp; more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elementor.com\/help\/troubleshooting-elementor-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Troubleshooting errors\u00a0 | Elementor\" \/>\n<meta property=\"og:description\" content=\"Learn everything about AI Troubleshooting errors\u00a0 in this article from Elementor&#039;s Knowledge Base. 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