{"id":313,"date":"2020-03-16T13:49:35","date_gmt":"2020-03-16T11:49:35","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=313"},"modified":"2024-02-15T11:03:44","modified_gmt":"2024-02-15T09:03:44","slug":"having-problems-using-elementor","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/having-problems-using-elementor\/","title":{"rendered":"Common Elementor issues and solutions"},"content":{"rendered":"\n<p>If you are experiencing problems using Elementor, try these troubleshooting steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verify that your server meets all the <a href=\"https:\/\/elementor.com\/help\/requirements\/\">Elementor System Requirements<\/a>.<\/li>\n\n\n\n<li>Use the most updated versions of Elementor, WordPress &amp; theme.<\/li>\n\n\n\n<li>Deactivate all your plugins besides Elementor (and Elementor Pro). If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.<\/li>\n\n\n\n<li>If you have a caching plugin, make sure you deactivate it, or purge the cache.<\/li>\n\n\n\n<li>Change your WordPress theme to <a href=\"https:\/\/elementor.com\/products\/hello-theme\/\">Hello Elementor<\/a>, temporarily.<\/li>\n\n\n\n<li>If you cannot Edit with Elementor, see <a href=\"https:\/\/elementor.com\/help\/cant-edit-with-elementor\/\">Can&#8217;t Edit With Elementor- What Should I Do?<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>If the above steps do not solve your issue, submit a <a href=\"https:\/\/elementor.com\/help\/how-to-submit-a-support-ticket\/\">support ticket<\/a>. Make sure to provide the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Describe the issue and what led to it. Be as accurate and detailed as possible.<\/li>\n\n\n\n<li>Attach the URL of a theme\/plugin if you suspect they may be causing the issue.<\/li>\n\n\n\n<li>Send your <a href=\"https:\/\/elementor.com\/help\/systems-info\/\">system info<\/a>. You can find this in <strong>WP Admin &gt;Elementor &gt; System info<\/strong>.<br><img fetchpriority=\"high\" decoding=\"async\" width=\"1882\" height=\"650\" class=\"wp-image-45883\" style=\"width: 680px\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Common-Elementor-Issues-and-Solutions.png\" alt=\"Common Elementor Issues and Solutions\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Common-Elementor-Issues-and-Solutions.png 1882w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Common-Elementor-Issues-and-Solutions-300x104.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Common-Elementor-Issues-and-Solutions-1024x354.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Common-Elementor-Issues-and-Solutions-768x265.png 768w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Common-Elementor-Issues-and-Solutions-1536x530.png 1536w\" sizes=\"(max-width: 1882px) 100vw, 1882px\" \/><\/li>\n<\/ul>\n\n\n<p>[callout type=&#8221;important&#8221;]Make a complete backup of your website before contacting support.[\/callout]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn some basic troubleshooting if you are having problems with Elementor<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["62c6c7ee0494895cd26c3a6b","62c6c7ee0494895cd26c3a6b"],"footnotes":""},"categories":[1427],"tags":[1325],"class_list":["post-313","post","type-post","status-publish","format-standard","hentry","category-faqs","tag-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Having Problems Using Elementor? 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Read This Guide | Elementor\" \/>\n<meta property=\"og:description\" content=\"If you&#039;re having problems using Elementor WordPress Page Builder, read this guide to quickly help you solve any issue.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/elementor.com\/help\/having-problems-using-elementor\/\" \/>\n<meta property=\"og:site_name\" content=\"Help\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-16T11:49:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-15T09:03:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Common-Elementor-Issues-and-Solutions.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1882\" \/>\n\t<meta property=\"og:image:height\" content=\"650\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Alan Kaler\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alan Kaler\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/elementor.com\/help\/having-problems-using-elementor\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/elementor.com\/help\/having-problems-using-elementor\/\"},\"author\":{\"name\":\"Alan Kaler\",\"@id\":\"https:\/\/elementor.com\/help\/#\/schema\/person\/ebf805be1a1abdd587d4b97e3328f430\"},\"headline\":\"Common Elementor issues and solutions\",\"datePublished\":\"2020-03-16T11:49:35+00:00\",\"dateModified\":\"2024-02-15T09:03:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/elementor.com\/help\/having-problems-using-elementor\/\"},\"wordCount\":183,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/elementor.com\/help\/#organization\"},\"image\":{\"@id\":\"https:\/\/elementor.com\/help\/having-problems-using-elementor\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Common-Elementor-Issues-and-Solutions.png\",\"keywords\":[\"Troubleshooting\"],\"articleSection\":[\"FAQs\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/elementor.com\/help\/having-problems-using-elementor\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/elementor.com\/help\/having-problems-using-elementor\/\",\"url\":\"https:\/\/elementor.com\/help\/having-problems-using-elementor\/\",\"name\":\"Having Problems Using Elementor? 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