- \n
- You cannot renew early. Paying to renew a subscription before its renewal\/expiration date is not supported.<\/li>\n\n\n\n
- The manual renew button only appears on the exact renewal date or after it expires.<\/li>\n\n\n\n
- Auto\u2011renew renews your subscription on the due date. If Auto\u2011renewal is enabled and your payment method is valid, we\u2019ll attempt to charge it automatically on the renewal date. There\u2019s nothing you need to click.<\/li>\n\n\n\n
- Need to pay earlier due to budgeting or a sale? Early payment isn\u2019t available. Make sure Auto\u2011renewal is enabled and your payment method has sufficient funds on the due date.<\/li>\n<\/ul>\n\n\n\n
Verify your renewal date<\/h2>\n\n\n\n
To see the status of your subscription:<\/p>\n\n\n\n
- \n
- Go to your My Elementor dashboard<\/a>.<\/li>\n\n\n\n
- Click the profile icon.
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/Click-profile-icon.png\")
<\/li>\n\n\n\n- Select Purchases<\/strong> from the dropdown menu.
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/Select-Purchases-from-the-dropdown-3.png\")
A list of your subscriptions with their renewal dates appears.![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/Renewal-dates.png\")
If your Subscriptions are active and your renewal date is in the future, your plan is in good standing. If it shows past due\/expired, complete payment from that page to restore service.
You may receive automated reminders before the due date or failed\u2011payment notices if a charge attempt fails.<\/li>\n<\/ol>\n\n\n\nManual renewal of your subscription<\/h2>\n\n\n\n
You can renew your subscription manually if you have turned off the auto-renewal feature or your subscription is not auto-renewed for various reasons.<\/p>\n\n\n\n
- \n
- Navigate to your My Elementor<\/strong> dashboard<\/a>.
<\/li>\n\n\n\n- Go to the My Profile icon in the top right corner and select Subscriptions<\/strong> from the dropdown menu.
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/Select-subscription-from-the-dropdown.png\")
A notification regarding the subscription expiry appears when you are close to the due date of subscription expiration.![\"Renew](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/Renew-your-subscription-2.png\")
<\/li>\n\n\n\n- Click Manage this subscription<\/strong>.
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/Screenshot-2025-09-25-at-11.59.18.png\")
The Elementor subscription page appears.<\/li>\n\n\n\n- Scroll down to the Billing Information<\/strong> section..<\/li>\n\n\n\n
- Under Billing information, <\/strong>click the pencil icon and toggle the auto-renewal switch to On.<\/strong>
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/Screenshot-2025-09-25-at-10.52.55.png\")
If you have payment information added to the record, you get a prompt to confirm the use of this record or submit an alternative form of payment.
If you do not have payment information added to the record, the Add a payment method dialog<\/strong> will appear for you to add the payment information.![\"Renew](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/Renew-your-subscription-4.png\")
<\/li>\n<\/ol>\n\n\n\nRenewal window<\/h2>\n\n\n\n
<\/p>\n\n\n\n
When your subscription expires, Pro features stop immediately until you renew or connect a new license.<\/p>\n\n\n\n
- \n
- Renewal window<\/strong>: In some cases, you can renew the same plan for a limited time after the expiration date (typically up to 30 days). This is a billing window only; it does not extend Pro feature access.<\/li>\n\n\n\n
- After the renewal window<\/strong>: If your subscription has been inactive beyond the allowed window or the plan has been discontinued, you cannot renew it. Purchase a new, currently available plan and connect it to your site(s).<\/li>\n\n\n\n
- If your plan was discontinued: It cannot be re\u2011subscribed to or repurchased. Choose from the available plans instead.<\/li>\n<\/ul>\n\n\n\n
Renew a subscription when account owner is unavailable or the wrong account was used<\/h2>\n\n\n\n
If you can\u2019t access the account to renew:<\/p>\n\n\n\n
- \n
- Provide support with details to locate the subscription: the account email, subscription ID\/order number, site URL(s), and the last four digits and brand of the card used. We can verify ownership and guide next steps.
If you accidentally created a new account instead of renewing:<\/li>\n\n\n\n - Share purchase details from the original subscription so we can locate it. Without purchase details, we can\u2019t link accounts.<\/li>\n\n\n\n
- If you can\u2019t recover access to the original account, you can purchase a new plan and connect it to your site when you activate the new license<\/a>. <\/li>\n<\/ul>\n\n\n\n
Troubleshooting renewals<\/h2>\n\n\n\n
Updating billing information, payment methods, and fixing failed renewals<\/p>\n\n\n\n
Before you renew, make sure your billing profile and card are complete and valid.
<\/p>\n\n\n\nTo update your billing profile:<\/p>\n\n\n\n
- \n
- Go to your My Elementor dashboard<\/a>.<\/li>\n\n\n\n
- Click the profile icon in the upper right.
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/12\/1-select-personal-profile-from-dropdown-1.png\")
<\/li>\n\n\n\n- Select Billing details<\/strong> from the dropdown menu.<\/li>\n\n\n\n
- Make sure the information is correct.<\/li>\n\n\n\n
- (Optional) Click the pencil icon to update the Billing address.
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/Edit-billing-address.png\")
<\/li>\n\n\n\n- (Optional) Add a payment method.
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/add-a-payment-method.png\")
If you run into issues, try the following:<\/li>\n\n\n\n- Verify the billing address matches what your bank has on file.<\/li>\n\n\n\n
- Confirm your card is enabled for online and international transactions.<\/li>\n\n\n\n
- Check that the card currency is supported for your account\u2019s billing currency.
[callout type=”note”]Stripe does not enable USD purchases using cartes_bancaires cards (EUR only). If your account bills in USD, use a different card or one that supports USD transactions.[\/callout]<\/li>\n\n\n\n- Try a different supported browser or an incognito\/private window.<\/li>\n\n\n\n
- Disable browser extensions (especially ad\u2011blockers and privacy tools) temporarily.<\/li>\n\n\n\n
- Clear cache\/cookies and retry.<\/li>\n\n\n\n
- If the issue persists, take a screenshot and contact support. Include the browser and OS you\u2019re using.
If your payment keeps failing:<\/li>\n\n\n\n- Reattempt the manual renewal after fixing the above.<\/li>\n<\/ol>\n\n\n\n
[callout type=”note”]<\/p>\n\n\n\n
- \n
- Subscriptions are billed annually; monthly billing is not available.<\/li>\n\n\n\n
- We can\u2019t issue renewal invoices in advance for manual bank transfers or similar. A valid card is required to renew.[\/callout]<\/li>\n<\/ul>\n\n\n\n
I renewed my subscription but am still receiving renewal requests or license expired messages<\/h2>\n\n\n\n
If your account shows an active subscription but your site still displays renewal prompts, resync the license on the site:<\/p>\n\n\n\n
- \n
- From WP Admin, navigate to Elementor>License<\/strong>.
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/08\/1-go-to-elementor-license.png\")
<\/li>\n\n\n\n- Click Disconnect<\/strong>.
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/Click-disconnect.png\")
<\/li>\n\n\n\n- Click Connect & Activate<\/strong>.
![\"\"](\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/Click-connect-and-activate.png\")
<\/li>\n\n\n\n- Connect to the correct account.
if this doesn’t work, try:<\/li>\n\n\n\n- Clearing any caching (plugin, server, CDN) and refresh the page.<\/li>\n\n\n\n
- Ensure the site is connected to the subscription that actually has the valid license.<\/li>\n<\/ol>\n\n\n\n
Auto-renew failed<\/h2>\n\n\n\n
If Auto\u2011renewal is active, we charge the saved payment method on the renewal date. If the payment succeeds, your subscription is renewed.<\/p>\n\n\n\n
Auto-renew can fail if:<\/p>\n\n\n\n
- \n
- You have insufficient funds.<\/li>\n\n\n\n
- Your credit card expired<\/li>\n\n\n\n
- The billing details are incorrect<\/li>\n\n\n\n
- Bank declined payment<\/li>\n<\/ul>\n\n\n\n
If your payment fails:<\/p>\n\n\n\n
- \n
- Update your billing details as described above<\/a>.<\/li>\n\n\n\n
- Check to make sure auto-renewal is active. For details, see Activate or deactivate auto-renewal<\/a>.
If auto\u2011renew was inactive and you missed the date: Activate it and either wait for the next attempt (if still within the renewal window) or renew manually<\/a><\/li>\n<\/ul>\n\n\n[callout type=”note”]If your subscription status is Canceled<\/b>, you cannot renew the subscription. You will have to purchase a new subscription. This possibility arises when you have canceled your subscription during the first 30 days and received a refund or if your license expired and the renewal period has passed.[\/callout]<\/p>\n","protected":false},"excerpt":{"rendered":"
Overview To keep uninterrupted access to all premium features as part of your plan, your subscription must stay active. Subscriptions are set to auto-renew by default, so when your current term ends, Elementor automatically renews your plan to ensure you don\u2019t lose access. When you can renew Verify your renewal date To see the status […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["62de35d072beaf88b4de3c39","62de35d072beaf88b4de3c39"],"footnotes":""},"categories":[1484],"tags":[2202],"class_list":["post-30712","post","type-post","status-publish","format-standard","hentry","category-accounts","tag-renewals"],"acf":[],"yoast_head":"\n
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For details, see Activate or deactivate auto-renewal<\/a>.
- Update your billing details as described above<\/a>.<\/li>\n\n\n\n
- Click Disconnect<\/strong>.
- From WP Admin, navigate to Elementor>License<\/strong>.
- Click the profile icon in the upper right.
- Go to your My Elementor dashboard<\/a>.<\/li>\n\n\n\n
- After the renewal window<\/strong>: If your subscription has been inactive beyond the allowed window or the plan has been discontinued, you cannot renew it. Purchase a new, currently available plan and connect it to your site(s).<\/li>\n\n\n\n
- Go to the My Profile icon in the top right corner and select Subscriptions<\/strong> from the dropdown menu.
- Click the profile icon.
- Go to your My Elementor dashboard<\/a>.<\/li>\n\n\n\n