{"id":29930,"date":"2022-05-18T08:50:31","date_gmt":"2022-05-18T05:50:31","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=29930"},"modified":"2024-03-03T17:50:38","modified_gmt":"2024-03-03T15:50:38","slug":"elementor-editor-shows-endlessly-gray-screen","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/elementor-editor-shows-endlessly-gray-screen\/","title":{"rendered":"Elementor Editor shows an endlessly loading gray screen"},"content":{"rendered":"\n<p>Under certain circumstances, the <a href=\"https:\/\/elementor.com\/help\/the-elementor-editor-structure-and-layout\/\">Elementor Editor<\/a> may not load, instead displaying an endlessly loading gray screen. Let\u2019s take a look at what the problem is, and how you can resolve it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why does this happen?<\/strong><\/h2>\n\n\n\n<p>&nbsp;The endlessly loading error can occur for the following reasons:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>A conflict between the Elementor Core and Elementor Pro versions installed on your site.<\/li><li>A conflict with another plugin<\/li><li>An experimental Elementor feature<\/li><li>A preloader activated in your theme<\/li><li>A conflict with a browser addon or extension<\/li><li>The browser settings have been altered by modifying <a href=\"https:\/\/developer.mozilla.org\/en-US\/docs\/Web\/Security\/Same-origin_policy\">X-frame restrictions and\/or cross-origin security policies<\/a>.<\/li><li>An issue with your Cloudflare settings (for Cloudflare users only)&nbsp;&nbsp;&nbsp;<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to solve the problem<\/strong><\/h2>\n\n\n\n<p>Try the following steps, in order, to solve this issue.&nbsp;&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Ensure that <a href=\"https:\/\/elementor.com\/help\/how-to-update-elementor-and-elementor-pro\/\">your Elementor and Elementor Pro versions are up-to-date<\/a>.&nbsp;<\/li><li>Find any potential conflicts with third-party plugins by <a href=\"https:\/\/elementor.com\/help\/what-is-safe-mode\/\">restarting Elementor in Safe Mode<\/a>, which loads Elementor without any plugins. If this works, isolate the problematic plugin by disabling all your plugins (except Elementor and Elementor Pro) and then re-enabling them one at a time. If you isolate the problematic plugin, keep it disabled and <a href=\"https:\/\/elementor.com\/contact\/\">notify Elementor of the issue<\/a>.<\/li><li>Elementor experiments are features that have not been officially released yet. If you are still experiencing problems, try <a href=\"https:\/\/elementor.com\/help\/elementor-experiments-2\/\">turning off these experimental features<\/a>. If you\u2019re using any experiments, try activating them one at a time to isolate the one causing an issue. Leave this experiment inactive and <a href=\"https:\/\/elementor.com\/contact\/\">contact Elementor<\/a> with the details.<\/li><li>If your theme uses a preloader, you may need to disable the preloader within the theme\u2019s options or within the Customizer. To do this:<ol><li>Go to <strong>Appearance&gt;Themes <\/strong>from the WordPress dashboard.<\/li><li>Click the <strong>Customize <\/strong>button on the theme you\u2019re using.<\/li><li>Click Customize CSS and add the code <em>#preloader{display:none !important;}<\/em><\/li><\/ol><\/li><li>Check to see if the issue is due to X frame restrictions and\/or cross-origin issues. You can do this by <a href=\"https:\/\/elementor.com\/help\/how-to-open-a-browsers-console\/\">checking the error messages of your browser console<\/a>. If you see error messages (in red), you\u2019ll need to change the X-frame option from DENY to SAMEORIGIN. This is done through your hosting company. If you have an Elementor Cloud Website, <a href=\"https:\/\/elementor.com\/help\/how-to-submit-a-support-ticket\/\">open a ticket with Elementor support<\/a>.<\/li><li>Determine if the problem is with a plugin or addon to your browser. Check for this by trying to edit with Elementor using a different browser.&nbsp;<\/li><li>If you use Cloudflare, you may need to either switch off Rocket Loader or <a href=\"https:\/\/elementor.com\/help\/elementor-and-cloudflare-rocket-loader\/\">add rules to Cloudflare<\/a>. When Rocket Loader is activated it can take time to load the Elementor Editor &#8211; causing a perpetually loading and sometimes you will get stuck on the gray loading page. <a href=\"https:\/\/elementor.com\/help\/elementor-and-cloudflare-rocket-loader\/\">Click here for a solution<\/a>. The cache of Cloudflare can also prevent your browser from recognizing the new versions of Elementor and Elementor pro so make sure that you clear\/deactivate your cache before updating the plugins.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/05\/updating-elementor.png\" alt=\"Updating Elementor from the WordPress dashboard\" class=\"wp-image-29932\" \/><figcaption>Elementor is updated by clicking &#8220;update now&#8221; in the WordPress dashboard.<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/05\/The-cusstomize-button-.png\" alt=\"The Customize button allows you to update your' site's theme.\" class=\"wp-image-29933\" \/><figcaption>You may need to disable your theme&#8217;s preloads if the Elementor Editor is not loading properly.<\/figcaption><\/figure>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/05\/Additional-CSS.png\" alt=\"An additional CSS script may be needed to stop the preloader if the Elementor Editor is not loading properly.\" class=\"wp-image-29934\" \/><figcaption>Accessing the Additional CSS screen to disable the preloader.<\/figcaption><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Additional tips<\/strong><\/h2>\n\n\n\n<p>For more troubleshooting tips, check out <a href=\"https:\/\/elementor.com\/help\/safe-mode-not-solving-problem\/\">this article<\/a> about what to do <a href=\"https:\/\/elementor.com\/help\/safe-mode-not-solving-problem\/\">when Safe Mode isn\u2019t solving your problem<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to solve the problem of the Elementor Editor showing an endlessly loading gray screen. <\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["65bceb2c4c60f0c458d2ce51"],"footnotes":""},"categories":[1498],"tags":[1325],"class_list":["post-29930","post","type-post","status-publish","format-standard","hentry","category-deprecated","tag-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Elementor Editor shows an endlessly loading gray screen | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about Elementor Editor shows an endlessly loading gray screen in this article from Elementor&#039;s Knowledge Base. Get Elementor tips &amp; more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elementor.com\/help\/elementor-editor-shows-endlessly-gray-screen\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Elementor Editor shows an endlessly loading gray screen | Elementor\" \/>\n<meta property=\"og:description\" content=\"Learn everything about Elementor Editor shows an endlessly loading gray screen in this article from Elementor&#039;s Knowledge Base. 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