{"id":29266,"date":"2022-03-14T16:09:58","date_gmt":"2022-03-14T14:09:58","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=29266"},"modified":"2026-09-15T11:17:52","modified_gmt":"2026-09-15T08:17:52","slug":"temp-credentials","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/temp-credentials\/","title":{"rendered":"How do I issue temporary credentials to support?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">To grant temporary access to an Elementor support agent, install the official <strong>Temporary Login<\/strong> plugin created by Elementor in your WordPress dashboard<sup><\/sup>. Go to <strong>Plugins &gt; Installed Plugins<\/strong>, click <strong>Create Temporary Login<\/strong>, authorize access, and click <strong>Share with Elementor Support<\/strong> to send a secure link directly to your ticket<sup><\/sup>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[callout type =&#8221;note&#8221;]Always create <a href=\"https:\/\/elementor.com\/help\/how-to-back-up-your-elementor-hosted-website\/\">a full backup<\/a> of your website before granting support agents administrative access.[\/callout]<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"How to Grant Temporary Admin Access\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/UPfHGtpa_Js?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What is the Temporary Login plugin and how does it protect your site?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Temporary Login plugin provides a safe, encrypted way for Elementor support agents to troubleshoot issues without requiring your personal login credentials.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Credential Protection:<\/strong> Eliminates the need to share your personal admin password or email login with anyone.<\/li>\n\n\n\n<li><strong>Automatic Expiration:<\/strong> Links automatically expire after 14 days, preventing forgotten or permanent admin access points.<\/li>\n\n\n\n<li><strong>Instant Access Revocation:<\/strong> You can cancel support access at any time with a single click.<\/li>\n\n\n\n<li><strong>Easy Tracking:<\/strong> Monitor active access links and see how much authorization time remains right from your dashboard.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What to do before giving support access<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Create a full backup:<\/strong> Always back up your WordPress database and website files before giving admin permissions to support staff.<\/li>\n\n\n\n<li><strong>Check your ticket status:<\/strong> Confirm that you have an open technical support ticket with Elementor so our team knows to expect your login link.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How to generate and share a temporary login link<\/strong><\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Open the Plugin Installer:<\/strong> In your WP Admin dashboard, go to <strong>Plugins &gt; Add Plugin<\/strong>. <br><img fetchpriority=\"high\" decoding=\"async\" width=\"280\" height=\"458\" class=\"wp-image-170126\" style=\"width: 280px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/add-plugin.png\" alt=\"WordPress WP Admin sidebar menu with Plugins and Add Plugin options highlighted\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/add-plugin.png 495w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/add-plugin-183x300.png 183w\" sizes=\"(max-width: 280px) 100vw, 280px\" \/><\/li>\n\n\n\n<li><strong>Find the Plugin:<\/strong> Type &#8220;Temporary Login&#8221; into the search field and locate the plugin created by Elementor. <br><img decoding=\"async\" width=\"680\" height=\"329\" class=\"wp-image-170131\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/temporary-login.png\" alt=\"WordPress plugin repository search screen showing the Temporary Login plugin created by Elementor with the Install Now button\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/temporary-login.png 1891w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/temporary-login-300x145.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/temporary-login-1024x496.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/temporary-login-768x372.png 768w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/temporary-login-1536x744.png 1536w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li><strong>Install &amp; Activate:<\/strong> Install the <strong>Temporary Login<\/strong> plugin from the Repository. <br>For details, see <a href=\"https:\/\/elementor.com\/help\/install-wordpress-plugins\/\"><strong>Install WordPress Plugins<\/strong><\/a>.<br>[callout type=&#8221;note&#8221;]If you prefer, you can manually download and install the <a href=\"https:\/\/wordpress.org\/plugins\/temporary-login\/\">Temporary login plugin<\/a>.[\/callout]<\/li>\n\n\n\n<li><strong>Create a Login Token:<\/strong> Go to <strong>Plugins &gt; Installed Plugins<\/strong>, find <strong>Temporary Login<\/strong>, and click <strong>Create Temporary Login<\/strong>. <br><img decoding=\"async\" width=\"680\" height=\"329\" class=\"wp-image-170127\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/create-login.png\" alt=\"WordPress Installed Plugins management page displaying the Create Temporary Login link under the Temporary Login plugin\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/create-login.png 735w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/create-login-300x145.png 300w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li><strong>Authorize Permissions:<\/strong> Click <strong>Grant Access<\/strong>, then click <strong>Grant<\/strong> on the confirmation prompt.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"196\" class=\"wp-image-170128\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/grant-access.png\" alt=\"grant access\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/grant-access.png 1282w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/grant-access-300x86.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/grant-access-1024x295.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/grant-access-768x221.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li><strong>Confirm Authorization:<\/strong> Confirm that you want to grant Elementor support access to your site by clicking <strong>Grant<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" width=\"280\" height=\"177\" class=\"wp-image-170129\" style=\"width: 280px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/grant.png\" alt=\"grant\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/grant.png 620w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/grant-300x190.png 300w\" sizes=\"(max-width: 280px) 100vw, 280px\" \/><\/li>\n\n\n\n<li><strong>Share the Link:<\/strong> Click <strong>Share with Elementor Support<\/strong>, then click <strong>Share<\/strong> in the popup to send the secure link directly to your open ticket. <br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"279\" class=\"wp-image-170130\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/share-with-support.png\" alt=\"share with support\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/share-with-support.png 1200w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/share-with-support-300x123.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/share-with-support-1024x420.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/share-with-support-768x315.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><em>(Note: The link provides temporary admin access and deactivates automatically <strong>after two weeks.<\/strong>)<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How do you manage, extend, or revoke temporary support access?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can review, extend, or disable support access at any time from your WordPress dashboard:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Open Settings:<\/strong> Go to <strong>WP Admin &gt; Users &gt; Temporary Login<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" width=\"280\" height=\"520\" class=\"wp-image-170136\" style=\"width: 280px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/temp-login-users.png\" alt=\"temp login users\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/temp-login-users.png 255w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/temp-login-users-161x300.png 161w\" sizes=\"(max-width: 280px) 100vw, 280px\" \/><\/li>\n\n\n\n<li><strong>Review Active Links:<\/strong> View active login links, check remaining time, or copy the URL again if needed.<\/li>\n\n\n\n<li><strong>Revoke Access Immediately:<\/strong> Click <strong>Revoke Access<\/strong> to instantly disable support entry once your issue is fixed. <br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"379\" class=\"wp-image-170135\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/revoke-access.png\" alt=\"Elementor Temporary Login active credentials dashboard highlighting the Revoke Access button\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/revoke-access.png 1237w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/revoke-access-300x167.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/revoke-access-1024x570.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/revoke-access-768x428.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li><strong>Extend Access:<\/strong> Click <strong>Extend Access<\/strong> if troubleshooting requires extra time past the 14-day limit. <br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"379\" class=\"wp-image-170134\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/extend-eaccess.png\" alt=\"Elementor Temporary Login dashboard displaying session expiration parameters and the Extend Access button\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/extend-eaccess.png 1237w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/extend-eaccess-300x167.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/extend-eaccess-1024x570.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2026\/08\/extend-eaccess-768x428.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>To grant temporary access to an Elementor support agent, install the official Temporary Login plugin created by Elementor in your WordPress dashboard. Go to Plugins &gt; Installed Plugins, click Create Temporary Login, authorize access, and click Share with Elementor Support to send a secure link directly to your ticket. [callout type =&#8221;note&#8221;]Always create a full [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["62c4081f86324914226324ec"],"footnotes":""},"categories":[2226],"tags":[1324],"class_list":["post-29266","post","type-post","status-publish","format-standard","hentry","category-getting-started-editor","tag-faqs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How do I issue temporary credentials to support? | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about How do I issue temporary credentials to support? in this article from Elementor&#039;s Knowledge Base. 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