{"id":29266,"date":"2022-03-14T16:09:58","date_gmt":"2022-03-14T14:09:58","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=29266"},"modified":"2026-03-12T07:44:30","modified_gmt":"2026-03-12T05:44:30","slug":"temp-credentials","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/temp-credentials\/","title":{"rendered":"How do I issue temporary credentials to support?"},"content":{"rendered":"\n<p>Elementor support staff may need to access your website in order to deal with issues your site is experiencing. You can safely set up these credentials by install a Temporary credentials plugin.\u00a0\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Share temporary credentials\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/IYpiFCRK2f4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Use the Temporary Login plugin<\/h2>\n\n\n\n<p>The support plugin offers a safe, secure way for Elementor agents to access your website for support purposes.<\/p>\n\n\n\n<p><strong>To use the Temporary Login plugin<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From WP Admin, navigate to <strong>Plugins&gt;Add New Plugin<\/strong>.<br><img fetchpriority=\"high\" decoding=\"async\" width=\"380\" height=\"571\" class=\"wp-image-47465\" style=\"width: 380px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Go-to-Plugins-add-new-plugin.jpg\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Go-to-Plugins-add-new-plugin.jpg 421w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Go-to-Plugins-add-new-plugin-200x300.jpg 200w\" sizes=\"(max-width: 380px) 100vw, 380px\" \/><br>The Plugin Repository appears.<br><img decoding=\"async\" width=\"680\" height=\"114\" class=\"wp-image-47472\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Enter-Temporary-login.jpg\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Enter-Temporary-login.jpg 1234w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Enter-Temporary-login-300x50.jpg 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Enter-Temporary-login-1024x172.jpg 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Enter-Temporary-login-768x129.jpg 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>In the search box, enter <strong>Temporary Login<\/strong>.<br><img decoding=\"async\" width=\"380\" height=\"413\" class=\"wp-image-47478\" style=\"width: 380px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Locate-the-plugin-in-the-repository.jpg\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Locate-the-plugin-in-the-repository.jpg 750w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Locate-the-plugin-in-the-repository-276x300.jpg 276w\" sizes=\"(max-width: 380px) 100vw, 380px\" \/><\/li>\n\n\n\n<li>Locate the <strong>Temporary Login<\/strong> plugin created by Elementor.<\/li>\n\n\n\n<li>Install the <strong>Temporary Login<\/strong> plugin from the Repository. For details, see <a href=\"https:\/\/elementor.com\/help\/install-wordpress-plugins\/\"><strong>Install WordPress Plugins<\/strong><\/a>.<br>[callout type=&#8221;note&#8221;]If you prefer, you can manually download and install the <a href=\"https:\/\/wordpress.org\/plugins\/temporary-login\/\">Temporary login plugin<\/a>.[\/callout]<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"542\" class=\"wp-image-46644\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image.jpeg\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image.jpeg 862w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-300x239.jpeg 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-768x612.jpeg 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>From WP Admin, navigate to <strong>Plugins&gt;Installed Plugins<\/strong>, and select <strong>Create Temporary Login<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"233\" class=\"wp-image-46648\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-1.jpeg\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-1.jpeg 889w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-1-300x103.jpeg 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-1-768x263.jpeg 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Click <strong>Grant Access<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"505\" class=\"wp-image-46649\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-2.jpeg\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-2.jpeg 891w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-2-300x223.jpeg 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-2-768x571.jpeg 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Confirm that you want to grant Elementor support access to your site by clicking <strong>Grant<\/strong>.<br>This will create a URL. Accessing this URL will grant admin-level access to your site so only share it with trusted support agents. This URL automatically deactivates after two weeks.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"315\" class=\"wp-image-49879\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Click-Share-credentials-with-Elementor-support.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Click-Share-credentials-with-Elementor-support.png 1267w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Click-Share-credentials-with-Elementor-support-300x139.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Click-Share-credentials-with-Elementor-support-1024x474.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Click-Share-credentials-with-Elementor-support-768x356.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Click <strong>Share with Elementor Support<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"450\" class=\"wp-image-49881\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Click-Share-to-confim.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Click-Share-to-confim.png 987w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Click-Share-to-confim-300x198.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2022\/03\/Click-Share-to-confim-768x508.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>In the popup window, click <strong>Share <\/strong>to confirm you want to send the credentials to Support.<\/li>\n<\/ol>\n\n\n\n<p>Your Elementor support agent will now be able to access your website and take care of your support request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Access temporary login information<\/h2>\n\n\n\n<p>You may need to access the temporary login information later in order to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Copy the access URL again<\/li>\n\n\n\n<li>Deactivate the URL<\/li>\n\n\n\n<li>Prevent the URL from automatically deactivating.<\/li>\n<\/ul>\n\n\n\n<p><strong>To access the temporary login information:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to WP Admin, navigate to <strong>Users&gt;Temporary Login.<\/strong><br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"438\" class=\"wp-image-46652\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-4.jpeg\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-4.jpeg 996w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-4-300x193.jpeg 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-4-768x495.jpeg 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><br>The temporary screen appears. <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Revoke access<\/h3>\n\n\n\n<p>When support is complete, you can revoke access to the link by deactivating the URL.<\/p>\n\n\n\n<p><strong>To manually deactivate the URL<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to WP Admin, navigate to <strong>Users&gt;Temporary Login.<\/strong><br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"438\" class=\"wp-image-46652\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-4.jpeg\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-4.jpeg 996w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-4-300x193.jpeg 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-4-768x495.jpeg 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><br>The temporary screen appears. <br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"508\" class=\"wp-image-46654\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-5.jpeg\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-5.jpeg 888w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-5-300x224.jpeg 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-5-768x573.jpeg 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Click <strong>Revoke Access<\/strong> to manually deactivate the URL.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Extend access<\/h3>\n\n\n\n<p>If support takes more than two weeks to fix your issue, you may need to extend the URL activation period.<\/p>\n\n\n\n<p><strong>To extend access<\/strong>:<br>&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to WP Admin, navigate to <strong>Users&gt;Temporary Login.<\/strong><br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"438\" class=\"wp-image-46652\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-4.jpeg\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-4.jpeg 996w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-4-300x193.jpeg 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-4-768x495.jpeg 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><br>The temporary screen appears. <br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"508\" class=\"wp-image-46655\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-6.jpeg\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-6.jpeg 888w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-6-300x224.jpeg 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/03\/image-6-768x573.jpeg 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Click <strong>Extend Access <\/strong>to keep the URL active.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Elementor support staff may need to access your website in order to deal with issues your site is experiencing. You can safely set up these credentials by install a Temporary credentials plugin.\u00a0\u00a0 Use the Temporary Login plugin The support plugin offers a safe, secure way for Elementor agents to access your website for support purposes. [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["62c4081f86324914226324ec","62c4081f86324914226324ec"],"footnotes":""},"categories":[1427],"tags":[1324],"class_list":["post-29266","post","type-post","status-publish","format-standard","hentry","category-faqs","tag-faqs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do I issue temporary credentials to support? | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about How do I issue temporary credentials to support? in this article from Elementor&#039;s Knowledge Base. Get Elementor tips &amp; more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elementor.com\/help\/temp-credentials\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I issue temporary credentials to support? | Elementor\" \/>\n<meta property=\"og:description\" content=\"Learn everything about How do I issue temporary credentials to support? in this article from Elementor&#039;s Knowledge Base. 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