{"id":25109,"date":"2021-06-24T10:01:07","date_gmt":"2021-06-24T07:01:07","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=25109"},"modified":"2026-02-24T10:36:57","modified_gmt":"2026-02-24T08:36:57","slug":"how-to-fix-common-errors-with-kit-library","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/how-to-fix-common-errors-with-kit-library\/","title":{"rendered":"Kit library common error"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Issue<\/h2>\n\n\n\n<p>When using the Kit Library feature you may occasionally encounter the following error message.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"624\" height=\"276\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Kit-library-common-error-1.png\" alt=\"Kit library common error 1\" class=\"wp-image-45942\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Kit-library-common-error-1.png 624w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2024\/02\/Kit-library-common-error-1-300x133.png 300w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Possible causes &amp; solutions<\/h2>\n\n\n\n<p>Following are the resolution for the different types of kit library errors:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Error<\/th><th>Cause<\/th><th>Solution<\/th><\/tr><\/thead><tbody><tr><td>Error while loading the kit preview<\/td><td>Missing kit data or server error.<\/td><td>\u2022 Try again in a few minutes.<br>\u2022 If the error continues, contact support.<\/td><\/tr><tr><td>Error while loading the kit library<\/td><td><\/td><td>\u2022 Try again after a few minutes by clicking the ? icon at the top corner of the screen.&nbsp;<br>\u2022 If the error continues, contact support.<\/td><\/tr><tr><td>Error while trying to apply the kit<\/td><td>Server or license validation error.<\/td><td>\u2022 Try again in a few minutes.\u00a0<br>\u2022 Disconnect and reconnect your license to make a fresh connection to the Kit Library.\u00a0<br>\u2022 Contact your hosting provider and ask them to increase the PHP <code>max_execution_time<\/code> value to 300 seconds or higher.<br>\u2022 If the error continues, contact support.<\/td><\/tr><tr><td>Downloading a kit gives the following error:<br><br><code>{\u201ccode\u201d:\u201drest_forbidden\u201d,\u201dmessage\u201d:\u201dSorry, you are not allowed to do that.\u201d,\u201ddata\u201d:{\u201cstatus\u201d:401}}<\/code><\/td><td><\/td><td>\u2022 Update to the latest versions of Elementor Core and Elementor Pro (if installed).&nbsp;<br>\u2022 Disconnect and reconnect your license to make a fresh connection to the Kit Library.<\/td><\/tr><tr><td>An internal server error has occurred.<\/td><td>When a ModSecurity or any other security software is enabled on the server which blocks the core WordPress file called admin-ajax.php<\/td><td>1. <a href=\"https:\/\/elementor.com\/help\/how-to-submit-a-support-ticket\/\">Report the issue<\/a> to Elementor support.<br>2. Contact your hosting service provider with the information provided by the Elementor support.<\/td><\/tr><tr><td>Unable to apply the kit.<\/td><td><\/td><td>1. Login to WP Admin.<br>2. Go to <strong>Elementor &gt; System Info<\/strong><em>.<\/em><br>3. Check if <strong>ZIP Installed<\/strong> is set to <strong>Yes<\/strong>.<br>4. If it is set to <strong>No<\/strong>, do either of the following:<br>\u2022 Change it to <strong>Yes<\/strong> from cPanel.<br>\u2022 Ask your hosting provider for help<\/td><\/tr><tr><td>Theme Builder. Error: Unexpected token &#8216;&lt;&#8216;, &#8220;&lt;br\/&gt;&lt;b&gt;&#8221;<br><\/td><td>The template is not a valid JSON<\/td><td>1. Reinstall the template. <br>2. If that doesn&#8217;t work, resave the template.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<p>[callout type=&#8221;important&#8221;]An invalid template error is displayed if attempting to import kits from Envato using the Elementor import feature. These kits are bundled differently than Elementor Kits. When using kits from Envato, install and import using their companion plugin. Refer to their documentation for more information.[\/callout]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When using the Kit Library feature you may occasionally encounter the following message(s). To help resolve these issues use the following guide below:<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["62c4085b1ca9fb83950e6a6a"],"footnotes":""},"categories":[1468],"tags":[1325],"class_list":["post-25109","post","type-post","status-publish","format-standard","hentry","category-website-kits","tag-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kit library common error | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about Kit library common error in this article from Elementor&#039;s Knowledge Base. 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