{"id":238,"date":"2023-08-06T11:01:03","date_gmt":"2023-08-06T08:01:03","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=238"},"modified":"2026-03-19T14:08:24","modified_gmt":"2026-03-19T12:08:24","slug":"refund-policy","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/refund-policy\/","title":{"rendered":"Can I cancel and get a refund?"},"content":{"rendered":"\n<p>We\u2019re sad to see you go, but if you\u2019ve tried the Elementor Builder or Elementor Host and decided it\u2019s not for you, we\u2019ll gladly cancel your subscription and refund you for your purchase, if it\u2019s within 30 days.<\/p>\n\n\n\n<p>[callout type=&#8221;note&#8221;]This article describes the procedure for canceling one of Elementor&#8217;s paid services. If you want to delete your free Elementor account, see <a href=\"https:\/\/elementor.com\/help\/delete-a-user-account\/\">Delete a user account<\/a>.[\/callout]<\/p>\n\n\n\n<p><strong>Before continuing, please note the following:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Upgrades and renewals are not eligible for a refund.<\/li>\n\n\n\n<li>Elementor AI subscriptions are not eligible for a refund.<\/li>\n\n\n\n<li>Refunds will be issued for first purchases within the first 30 days.<\/li>\n\n\n\n<li>By requesting a refund you are essentially canceling your Elementor paid subscription, which will result in losing access to Elementor Pro and its widgets.&nbsp;<\/li>\n\n\n\n<li>For Elementor Host websites, 72 hours after canceling your subscription, your website will go offline and can\u2019t be recovered so make sure to back up your site.<\/li>\n\n\n\n<li>If you received a free domain name with an Elementor Host subscription, we are not able to refund the cost of the domain name<\/li>\n\n\n\n<li>Refunds are issued to the payment method used upon purchasing the subscription.<\/li>\n\n\n\n<li>PayPal refunds usually happen within 24 hours. Credit card refunds take approximately 5-10 business days, depending on your bank.<\/li>\n\n\n\n<li>If you have multiple subscriptions, make sure you specify which subscription you want to cancel<\/li>\n<\/ul>\n\n\n\n<p><strong>We recommend having the following prepared for smoother handling<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The email address associated with the account and your current contact email if it changed<\/li>\n\n\n\n<li>The plan type (e.g., Essential, Advanced, Host Cloud)<\/li>\n\n\n\n<li>Proof of purchase\n<ul class=\"wp-block-list\">\n<li>The last 4 digits of the card used to purchase the subscription, the cardholder&#8217;s name, the purchase amount<\/li>\n\n\n\n<li>The PayPal Transaction ID<\/li>\n\n\n\n<li>The invoice number<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>To cancel your subscription and get a refund:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to your <a href=\"http:\/\/my.elementor.com\">My Elementor dashboard<\/a>.<\/li>\n\n\n\n<li>Click the chat icon.<br><img fetchpriority=\"high\" decoding=\"async\" width=\"680\" height=\"421\" class=\"wp-image-164272\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/Click-the-chat-icon.png\" alt=\"The chat icon starts the cancellation process\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/Click-the-chat-icon.png 1210w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/Click-the-chat-icon-300x186.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/Click-the-chat-icon-1024x635.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/Click-the-chat-icon-768x476.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Enter &#8220;I want to cancel my subscription.&#8221; Then include your plan type &#8211; for example Essential, Advanced, Host Cloud, AI).<br>[callout type=&#8221;note&#8221;]If you\u2019re cancelling an Elementor Host subscription, your site will be deleted so make sure to back up and download it.[\/callout]<br><img decoding=\"async\" width=\"680\" height=\"420\" class=\"wp-image-164279\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/I-want-to-cancel-my-subscription.png\" alt=\"The phrase &quot;I want to cancel my subscription&quot; in the chat.\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/I-want-to-cancel-my-subscription.png 1210w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/I-want-to-cancel-my-subscription-300x185.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/I-want-to-cancel-my-subscription-1024x633.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/I-want-to-cancel-my-subscription-768x475.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Follow the steps in the chat. <br>If you&#8217;re having trouble logging into your account, see <a href=\"https:\/\/elementor.com\/help\/troubleshooting-i-cant-access-my-account\/\">Troubleshooting \u2013 I can\u2019t access my account<\/a>.<br>Once your request is processed, it takes between 5-10 business days to issue the refund.<\/li>\n<\/ol>\n\n\n\n<p>[callout type=&#8221;warning&#8221;]Remember that we only offer refunds for <strong>Elementor Builder<\/strong> and <strong>Elementor Host<\/strong> subscriptions and only within 30 days of purchase. In any other case, please contact our support team for further help. See <a href=\"https:\/\/elementor.com\/help\/how-to-submit-a-support-ticket\/\">Submit a support ticket<\/a> for further details.[\/callout]<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">After cancellation<\/h2>\n\n\n\n<p><strong>After cancelling your account<\/strong>:<\/p>\n\n\n\n<p>Elementor Host users<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your website will be deleted, so back up and download your site before cancelling<\/li>\n\n\n\n<li>If you have a separate Elementor Builder subscription, you will be able to apply it to another site<\/li>\n<\/ul>\n\n\n\n<p>Elementor Builder users<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You will no longer be able to update Elementor Pro<\/li>\n\n\n\n<li>You will not longer be able to edit or add Elementor Pro widgets <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Cancel a subscription when you can&#8217;t access your account<\/h2>\n\n\n\n<p>If you want to cancel your subscription, follow the procedure outlined <a href=\"https:\/\/elementor.com\/help\/cancel-a-subscription#cancel\">here<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cancellation FAQ<\/h2>\n\n\n\n<p><strong>Is the refund automatic once I cancel?<\/strong><\/p>\n\n\n\n<p>No. Refunds are not automatic. You must submit a refund request via the chat.<\/p>\n\n\n\n<p><strong>Is an auto-renewal considered a new purchase under the 30\u2011day guarantee?<\/strong><\/p>\n\n\n\n<p>No. Auto-renewals are not considered new purchases.<\/p>\n\n\n\n<p><strong>Do you have a 30\u2011day money\u2011back guarantee?<\/strong><\/p>\n\n\n\n<p>Yes, for eligible new purchases of Elementor Builder and Elementor Host only, within 30 days of purchase.<\/p>\n\n\n\n<p><strong>Can I get a refund for Elementor AI?<\/strong><\/p>\n\n\n\n<p>No. Elementor AI is non-refundable because a free trial is offered before purchase.<\/p>\n\n\n\n<p><strong>How do I know my refund went through?<\/strong><\/p>\n\n\n\n<p>You\u2019ll receive an email confirmation when a refund is issued. Refunds typically appear within 5\u201310 business days.<\/p>\n\n\n\n<p><strong>Why can\u2019t I attach files to my case or see a reply button?<\/strong><\/p>\n\n\n\n<p>You&#8217;ll be able to send files to Support by replying to the email confirmation you receive after submitting a ticket. That email is linked to your ticket.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn more about Elementor Pro&#8217;s refund policy.<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["659baba67ffa966da1d4d43e"],"footnotes":""},"categories":[1485],"tags":[1324],"class_list":["post-238","post","type-post","status-publish","format-standard","hentry","category-payments","tag-faqs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Does Elementor have a refund policy? | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about Elementor&#039;s refund policy in this article from Elementor&#039;s Knowledge Base. 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