{"id":238,"date":"2023-08-06T11:01:03","date_gmt":"2023-08-06T08:01:03","guid":{"rendered":"https:\/\/elementor.com\/help\/?p=238"},"modified":"2026-05-18T12:43:20","modified_gmt":"2026-05-18T09:43:20","slug":"refund-policy","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/refund-policy\/","title":{"rendered":"Can I cancel and get a refund?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We\u2019re sad to see you go, but if you\u2019ve tried Elementor Pro or an Elementor Pro website and decided it\u2019s not for you, we\u2019ll gladly cancel your subscription and refund you for your purchase, if it\u2019s within 30 days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[callout type=&#8221;note&#8221;]This article describes the procedure for canceling one of Elementor&#8217;s paid services. If you want to delete your free Elementor account, see <a href=\"https:\/\/elementor.com\/help\/delete-a-user-account\/\">Delete a user account<\/a>.[\/callout]<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Cancel and refund\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/V6t3QXbrC28?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Before continuing, please note the following:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Upgrades and renewals are not eligible for a refund.<\/li>\n\n\n\n<li>Elementor AI subscriptions are not eligible for a refund.<\/li>\n\n\n\n<li>Refunds will be issued for first purchases within the first 30 days.<\/li>\n\n\n\n<li>By requesting a refund you are essentially canceling your Elementor paid subscription, which will result in losing access to Elementor Pro and its widgets.&nbsp;<\/li>\n\n\n\n<li>For Elementor Host websites, 72 hours after canceling your subscription, your website will go offline and can\u2019t be recovered.<\/li>\n\n\n\n<li>If you received a free domain name with an Elementor Host subscription, we are not able to refund the cost of the domain name<\/li>\n\n\n\n<li>Refunds are issued to the payment method used upon purchasing the subscription.<\/li>\n\n\n\n<li>PayPal refunds usually happen within 24 hours. Credit card refunds take approximately 5-10 business days, depending on your bank.<\/li>\n\n\n\n<li>If you have multiple subscriptions, make sure you specify which subscription you want to cancel<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We recommend having the following prepared for smoother handling<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The email address associated with the account and your current contact email if it changed<\/li>\n\n\n\n<li>The plan type (e.g., Essential, Advanced, Business, Scale, AI, Hosting)<\/li>\n\n\n\n<li>Proof of purchase\n<ul class=\"wp-block-list\">\n<li>The last 4 digits of the card used to purchase the subscription, the cardholder&#8217;s name, the purchase amount<\/li>\n\n\n\n<li>The PayPal Transaction ID<\/li>\n\n\n\n<li>The invoice number<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>To cancel your subscription and get a refund:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the <a href=\"https:\/\/my.elementor.com\/cancellation-form\/?origin=help-center\">cancellation form<\/a>.<br><img fetchpriority=\"high\" decoding=\"async\" width=\"480\" height=\"330\" class=\"wp-image-58604\" style=\"width: 480px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/1-select-a-subscription-from-the-dropdown-1.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/1-select-a-subscription-from-the-dropdown-1.png 1056w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/1-select-a-subscription-from-the-dropdown-1-300x206.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/1-select-a-subscription-from-the-dropdown-1-1024x703.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/1-select-a-subscription-from-the-dropdown-1-768x527.png 768w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/><br>[callout type=&#8221;note&#8221;]If your subscription does not appear, see the <a href=\"#cancel\">troubleshooting<\/a> section.[\/callout]<\/li>\n\n\n\n<li>From the dropdown, click the subscription you want to cancel.<br><img decoding=\"async\" width=\"480\" height=\"360\" class=\"wp-image-58605\" style=\"width: 480px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/2-click-coninue-cancellation.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/2-click-coninue-cancellation.png 1050w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/2-click-coninue-cancellation-300x225.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/2-click-coninue-cancellation-1024x768.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/2-click-coninue-cancellation-768x576.png 768w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/><\/li>\n\n\n\n<li>Click <strong>Continue Cancellation<\/strong>.<br><img decoding=\"async\" width=\"480\" height=\"363\" class=\"wp-image-58606\" style=\"width: 480px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/3-click-continue-cancellation.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/3-click-continue-cancellation.png 1038w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/3-click-continue-cancellation-300x227.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/3-click-continue-cancellation-1024x774.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/3-click-continue-cancellation-768x581.png 768w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/><br>The next screen notes the features you will lose access to and gives you an opportunity to keep your subscription or change plans.<\/li>\n\n\n\n<li>Click <strong>Continue Cancellation<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"357\" class=\"wp-image-58607\" style=\"width: 480px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/4-click-conitnue-cancellation.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/4-click-conitnue-cancellation.png 1054w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/4-click-conitnue-cancellation-300x223.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/4-click-conitnue-cancellation-1024x763.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/4-click-conitnue-cancellation-768x572.png 768w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/><\/li>\n\n\n\n<li>Select the reason for your cancellation and click <strong>Continue Cancellation<\/strong>.<br>[callout type=&#8221;warning&#8221;]You can only cancel and receive a refund within 30 days of purchase.[\/callout]<br>You are offered access to additional resources if you want to give Elementor another chance.<br><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"359\" class=\"wp-image-58608\" style=\"width: 480px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/5-click-coninue-cancellation.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/5-click-coninue-cancellation.png 1050w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/5-click-coninue-cancellation-300x224.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/5-click-coninue-cancellation-1024x766.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/5-click-coninue-cancellation-768x574.png 768w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/><\/li>\n\n\n\n<li>Click <strong>Continue Cancellation<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"359\" class=\"wp-image-58609\" style=\"width: 480px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/6-click-continue-cancel.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/6-click-continue-cancel.png 1049w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/6-click-continue-cancel-300x224.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/6-click-continue-cancel-1024x765.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2023\/08\/6-click-continue-cancel-768x574.png 768w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/><br>A support ticket is created to cancel your subscription.<br>Once your request is processed, it takes between 5-10 business days to issue the refund.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">[callout type=&#8221;warning&#8221;]Remember that we only offer refunds for <strong>Elementor Builder<\/strong> and <strong>Elementor Hosting<\/strong> subscriptions and only within 30 days of purchase.[\/callout]<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">After cancellation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>After cancelling your account<\/strong>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Elementor Host users<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your website will be deleted, so back up your site before cancelling<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Elementor Builder users<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You will no longer be able to update Elementor Pro<\/li>\n\n\n\n<li>You will not longer be able to edit or add Elementor Pro widgets <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Cancel a subscription when you can&#8217;t access your account<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to cancel your subscription, follow the procedure outlined <a href=\"https:\/\/elementor.com\/help\/cancel-a-subscription#cancel\">here<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cancellation FAQ<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Is the refund automatic once I cancel?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No. Refunds are not automatic. You must submit a refund request via the form.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Is an auto-renewal considered a new purchase under the 30\u2011day guarantee?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No. Auto-renewals are not considered new purchases.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Do you have a 30\u2011day money\u2011back guarantee?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, for eligible new purchases of Elementor Builder and Elementor Host only, within 30 days of purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Can I get a refund for Elementor AI?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No. Elementor AI is non-refundable because a free trial is offered before purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How do I know my refund went through?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You\u2019ll receive an email confirmation when a refund is issued. Refunds typically appear within 5\u201310 business days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cancellation Troubleshooting<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"cancel\"><strong>If you have issues with the cancellation form<\/strong>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your subscription does not show up on the form: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure you&#8217;re using the proper form<\/li>\n\n\n\n<li>Make sure you\u2019re signed into the same account that made the purchase<\/li>\n\n\n\n<li>Clear your cache and cookies, then sign in again.<\/li>\n\n\n\n<li>Use an incognito\/private browser window or a different browser.<\/li>\n\n\n\n<li>If you still have issues, <a href=\"https:\/\/elementor.com\/help\/how-to-submit-a-support-ticket\/\">submit a support ticket<\/a> that includes the subscription ID, invoice number and purchase date.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure you selected the correct category path: Accounts, Billing, and Subscriptions &gt; I want to cancel my subscription.<\/li>\n\n\n\n<li>If the subscription list is empty, add your purchase details manually in the description (subscription ID, invoice number, date) and submit.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If there\u2019s no visible cancel button in your dashboard<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proceed through the form to request cancellation and (if eligible) a refund. Include screenshots of your Subscriptions page.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Learn more about Elementor Pro&#8217;s refund policy.<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":["659baba67ffa966da1d4d43e"],"footnotes":""},"categories":[1485],"tags":[1324],"class_list":["post-238","post","type-post","status-publish","format-standard","hentry","category-manage-billing-payments","tag-faqs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Does Elementor have a refund policy? | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about Elementor&#039;s refund policy in this article from Elementor&#039;s Knowledge Base. 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