Frequently asked questions​ about Elementor

General

What is Elementor?

Elementor is the ultimate & FREE WordPress page builder that lets you create beautiful WordPress websites in the easiest and quickest way possible.

Does it work with all the themes?

It works with all the themes which respect the coding standards of WordPress set by its Codex.

Does it work with other WordPress plugins?

It works with almost all the plugins. If you experience an incompatibility issue, please report it to us and to the plugin which conflicts with Elementor.

What is Elementor Pro?

Elementor Pro completes the full stack of tools that web creators need to build professional, pixel perfect websites. It includes the industry-leading Theme Builder, visual form widget, custom CSS and many other revolutionary features.

Can I edit my blog page with Elementor?

You can. You will need the Theme Builder to edit it.

Can I edit all the WooCommerce pages?

You can edit all the pages of your WooCommerce store, including the Archive, Product, Menu-Cart, Cart, Checkout, Purchase Summary, and My Account.

Cloud Website

Who are Elementor Cloud Websites for?

An Elementor Cloud Website is perfect for web creators who want to focus on building their professional website hassle-free. This end-to-end solution gives you everything you need in one place and is great value for money. Additionally, it can be an excellent solution for anyone building websites for clients as it enables a straightforward handoff process and makes it easy for them to maintain.

What is the difference between the Elementor Plugin and the Elementor Cloud Website?

The Elementor plugin allows you to utilize all the amazing features offered by Elementor Pro. To use it, you will first need to purchase hosting with a WordPress installation and then download and install the Elementor plugin.

An Elementor Cloud Website provides an end-to-end solution that includes all the features and benefits of Elementor Pro along with hosting and WordPress installation. Instant setup means a hassle-free experience that saves you time to spend building a beautiful website.

What’s included in the subscription?

Elementor Cloud Website gives you everything you need to build your website. It’s an all-inclusive solution that has hosting built-in and WordPress and Elementor pre-installed. Here are some more details:

  • Built-in hosting from Google Cloud Platform
  • Secure CDN by Cloudflare
  • Free SSL certification by Cloudflare
  • 20 GB storage
  • 100 GB bandwidth
  • 100K monthly visits
  • Free custom domain connection
  • Free subdomain under elementor.cloud
  • Automatic backups once every 24 hours
  • Manual backups from My Elementor account

You also get all the benefits of Elementor Pro, including the drag & drop editor, all Pro widgets, features, kits and templates. PLUS, you get support for everything, from the Editor to Hosting, all in one place.

Can I build more than one Elementor Cloud Website?

Yes, you can definitely build more than one website! With each Elementor Cloud Website subscription, you can build one website with no limitation to the number of subscriptions you can add. To start building another Elementor Cloud Website, purchase a new subscription from the pricing page or by clicking the “Create website” button in your account dashboard.

Please note that the Elementor Cloud subscription does not have multi-site plans; any additional website is an additional subscription.

Are there any hidden fees?

No, there are no hidden fees. The subscription is a fixed price charged annually, and it includes all the features described above.

Is this the same thing you just offered for $49/$89? What’s changed?

It is the same Elementor Cloud website subscription but with improvements. The price of $49 was limited to a pilot period for early adopters. The price of $89 was then changed to reflect the full worth of the plan – an end-to-end solution for your website with hosting, WordPress and Elementor Pro features included. The latest update from $89 to $99 was a result of resource increment (bandwidth increased from 50GB to 100GB and monthly visits from 25k to 100k), so you can grow your business without worrying about the technical stuff.

Will you keep changing the price?

We are constantly developing and expanding our Elementor Cloud Website solution, which might also lead to pricing changes, as well as different plans and offerings. As an active Elementor Cloud Website user, we will make sure you will pay the same price when renewal time comes.

I bought the Elementor Cloud Website for a different price, will I be charged the new price?

No, you will continue to pay the same price as when you first purchased your Elementor Cloud Website subscription. If you cancel your subscription, or wish to purchase a new one, you will need to purchase it at the current price.

If your subscription expires, you will not be able to continue paying the old price and will need to purchase a new subscription at the current price.

Why should I choose Elementor Cloud Website over my current (cheaper) hosting?

When it comes to hosting, there is a lot to take into consideration. It’s important to make sure you are comparing “apples to apples” – you cannot compare the price of a shared hosting solution to a cloud-based hosting solution, for example.

There are other important factors to consider: the type of web hosting (physical server or cloud-based, managed or not), CDN (does the hosting provider offer this in the price), storage, bandwidth, monthly visits, additional services including staging and email, where everything is managed, and finally, price. After you compare all of this, the Elementor Cloud Website solution has amazing value for money.

What kind of hosting is used in the Elementor Cloud Website solution?

Elementor uses Google Cloud Platform. This means you get protection for your website data, applications, and infrastructure. Additionally, it protects customers from fraudulent activity, spam, and abuse with the same infrastructure and security services that Google uses.

We use specially tailored Kubernetes-based services to support your website’s changing needs, being able to spin up new servers to support high loads automatically. This allows us to scale your Elementor Cloud Website applications up and down to fit changing needs.

Where is my website hosted?

Your website is fully hosted on Elementor servers in Belgium. We do all the heavy lifting around server maintenance so you can focus on building your website.

Note that CDN is built into our offering in order to give you the best possible website availability and performance. This means we provide you with a geographically distributed network of servers and data centers. CDN takes load off the origin server and if one location becomes unavailable, another location serves the content. With content distributed across many locations worldwide, applications can handle higher traffic volumes. Additionally, this distribution helps users reach your website faster loading content in less time. Website owners should be aware that different countries may have different regulations regarding information security requirements and the location of servers. If there are any questions regarding this topic, please reach out to us.

Can I transfer my Elementor Cloud Website to another hosting provider?

You can transfer your website at any time, to any hosting provider, without restrictions.

There are three methods to export your website; you can use Elementor’s Import/Export feature, go through My Elementor, export a backup of your website, and import it to your new hosting provider, or export it using WordPress’s built-in export functionality and import it to your new host.

Please note, that you would need to purchase one of the Elementor plugin plans so that all of your Elementor Pro features will work properly on your site with your new hosting.

How do I connect my custom domain?

You can easily connect your custom domain to your Elementor Cloud Website through the My Elementor dashboard. For a detailed explanation, check out our article about Adding Your Custom Domain.

Can I surpass the bandwidth/visitors/storage limit?

We’ve set the limit to accommodate most website scenarios, and allow you to grow and succeed. Therefore, it’s very unlikely that you will surpass the plan’s limitations. Should this situation arise, we’ll make sure to provide the proper support.

Can I upgrade resources for heavy-duty websites?

Since we truly believe you should not worry about these things, we purposefully created a very generous plan, therefore, it’s very unlikely that you will surpass the bandwidth, storage or monthly visits limit. Should this situation arise, we’ll make sure to provide the proper support.

Does Elementor Cloud Website support email services?

The Elementor Cloud Website subscription includes the sending of up to 100 emails per day from your website, including form submission emails, purchase confirmation emails, admin notifications, or other events that trigger email sending.

Note, the subscription does not include email hosting services. You can sign up to 3rd party email services via Google Workspaces, Office 365 or any other provider of your choice and it’s a good opportunity to use your custom domain name to create personalized email addresses.

Is there any caching feature built-in on the platform?

Caching is done on the CDN level (Cloudflare), but there are no WordPress caching optimizations.

Can I migrate my Elementor plugin based website to the Elementor Cloud website?

Currently, we do not offer migration services. However, you can use Elementor’s Import/ Export tool to export your existing website as a kit and import it to an Elementor Cloud Website. Please note that the tool has some limitations, which means you may be required to do additional work once the import process is complete. For more information about Import/Export, check out this video.

How can I change one Elementor plan to another?

If you’d like to switch your Elementor Cloud Website subscription to a Pro Plugin plan and you are within 30 days of the purchase date, please contact support so they can make the change for you. If you purchased the Cloud Website subscription more than 30 days ago, it won’t be possible to make the change.

Currently, we do not support switching from a Pro Plugin to a Cloud Website.

Where do I manage everything related to my website?

Everything can be managed from the My Elementor dashboard. That’s where you can access your WordPress dashboard, connect a custom domain, set your primary domain, turn Site Lock on and off, manage backups, restore the website if needed, and all other useful actions.

Will I be able to combine other themes in the new Elementor Cloud Website?

Yes, you can install any WordPress-compatible theme you’d like. Elementor Cloud Websites come with the Hello Theme preinstalled, which will serve all your needs to start creating your website.

Which plugins are compatible with the Elementor Cloud Websites?

Most major plugins are fully compatible with your Elementor Cloud Website. Some plugins are blocked because they are incompatible with Elementor Pro, while others clash with some of our built-in services, including security, backup, and optimization. You can find a list of currently incompatible ones in the article Elementor Cloud Website Incompatible Plugins.

Can I install my own plugins?

Most plug-ins are fully compatible with your Elementor Cloud Website. However, some of the plug-ins are blocked in order to avoid conflicts that may break your website. You can find the full list of currently incompatible plug-ins in this article.

Can I safely leave out any security, backup or optimization plugin?

We monitor for malicious behavior of websites and will stop websites if we suspect they have been hacked. That being said, we do encourage you to take additional steps to guarantee your website’s security.

Similar to security, there are multiple types of optimizations. You do not need to install any plugin that helps optimization through caching. However, if you have large media files, for example, you might want to install plugins that improve image loading.

There is no need for additional backup plugins. We provide daily backups, and you can manually back up at any time.

Can I have more WordPress websites on Elementor Cloud Website if I have other Elementor subscriptions with spare activations?

No. Elementor Cloud Website is not a hosting solution where you can add as many WordPress websites as you want. Currently this solution is solely for hosting one Elementor Cloud Website.

Do you offer a free trial?

There is no trial period but there is a 30-day money back guarantee with no strings attached.

Can I use a different CDN provider?

No, you cannot use a different CDN provider. Elementor Cloud Websites have a built-in secure CDN by Cloudflare.

Who owns the content on my website?

You are the sole owner of the entire website you create with Elementor, including its content. You can transfer your website, at any time, to any hosting provider, without restrictions.

What are the privacy settings? Are you tracking and monitoring user or my behavior?

All the analytics and usage data that is collected on the Elementor Cloud Website solution is completely anonymous. It is used solely for the purpose of improving the product and is not shared with anyone else.

Do you offer a staging environment?

Currently, we are not offering a staging environment in the Elementor Cloud Website solution.

What happens if my Elementor Cloud Website breaks or stops working? Are you responsible for fixing it?

Our support team is here to help and they can be contacted via the My Elementor dashboard. An agent will assist you in correcting the issue, finding the plugin that caused the website to break, or reverting your website to a previous version, if needed.

How is this end-to-end solution if I cannot purchase a custom domain?

This is an end-to-end solution because hosting, WordPress installation and Elementor Pro features are built-in, meaning you can immediately start building your website. Although Elementor does not currently offer registration services for custom domains, there are many simple solutions from popular registrars available in the market such as Google Domains. Connecting the custom domain to your Elementor Cloud Website is a FREE, easy-to-follow, step-by-step procedure. To learn how to do this, head to our article Adding Your Custom Domain

Why is this called an “Elementor Cloud Website”? Is the plugin version missing something?

The Elementor plugin offers the ability to create a website using Elementor Pro features. In order to use it, you need to separately purchase hosting and then install WordPress and the Elementor plugin.

The Elementor Cloud Website gives you an end-to-end solution that includes hosting, WordPress installation, and all Elementor Pro features.

Is Elementor now a hosting platform? What about performance, etc?

We are still focused on making Elementor the best editor possible, and are not positioning ourselves as a hosting platform. Our aim is to enable users to be creative, without having to worry about hosting as part of their “must haves” when building a website.

These capabilities are being developed in parallel with our continuous work on the core plugin product. This includes performance improvements, new features, updated infrastructure, and overall building the future of the Editor. The Elementor Cloud Website is part of that future, as it offers a streamlined way to enjoy creating and publishing your website.

Theme Builder

What do I need do in order to start working with the theme builder?

You need to install both Elementor plugins (free and Pro). Both must be activated together. See our basic tutorials for more information

Can I create my own theme with Elementor?

While it is possible to create every part of your theme using Elementor templates, and create infinite number of websites with unique designs, you cannot import and export a complete theme that bundles all the theme parts. You can, however, import and export every theme part separately.

Does Elementor work on any theme?

Absolutely! We’ve tested it on hundreds of themes, making sure everything works perfectly, down to the last pixel.

Popup Builder

Can I place any Elementor widget in a Popup?

Absolutely! Design your Popup in the same way you would design any page using Elementor. Include forms, widgets, templates, and other elements as you wish.

Can I trigger the Popup from anywhere on my page?

Yes, we have various triggers, rules, and conditions that determine when a Popup occurs. You may “manually trigger” Popups via Dynamic Actions or Form Actions After Submit or “automatically trigger” Popups via Conditions, Triggers, and Advanced Rules.

Can I only show a Popup if the user is leaving the page?

Yes, the On Page Exit Intent is a very popular Trigger. Setting this will display the Popup when the user’s mouse activity indicates intent to exit the page.

What kind of targeting can I set?

Popup Builder includes page-based, time-based, device-based & visitor-based targeting, behavior-driven targeting (clicks, scrolling, form submit and more)

Are there pre-designed Popup templates to choose from?

Yes! We currently have over 100 beautifully designed Popup templates to choose from.

Can I display several pop-ups on the same page?

Of course. Troll your visitors as much as you want.

Can I show popups on pages that are not built using Elementor?

Yes, all you need to have is Elementor Pro installed & activated, and you’re good to go 

You can also add upsales and offers to your users throughout all of the purchase flow.

What kind of popups can I make?

You can make any popup you can imagine, like: email subscriber popups, login forms popups, content lock & upgrades, welcome mat, promotion & sale popups, announcement popups, related products & upsells, exit intent popups, consent forms, countdown timer popups, marketing and sales funnels, and many more!

Can I integrate popups to my email marketing tools?

Yes! Popups are easily connected to: MailChimp, Drip, ActiveCampaign, ConvertKit, HubSpot, Zapier, GetResponse, MailerLite, MailPoet, Slack, and Discord

Billing

What’s the difference between Elementor Pro vs free?

Elementor’s free version offers limitless design possibilities. Elementor Pro, however, empowers you with more professional tools that speed up your workflow, and allow you to get more conversions and sales. See all free and pro features here.

What payment methods do you accept?

You can use Stripe, PayPal or any credit card to pay for Elementor Pro.

Can I use Elementor Pro to create websites for clients?

Sure can! Elementor Pro was built specifically to help your web design business get more clients. You can start with our Expert plan, letting you use Elementor Pro on up to 25 sites, and grow with plans dedicated to larger design teams like our Studio (100 sites) and Agency (1000 sites).

What happens if I don’t renew my license after one year? Will Elementor Pro still work?

Your existing project will remain intact. The only difference is support, updates, and access to premium templates which require renewal. In addition, Elementor Pro widgets are not draggable if the license is not activated in versions 2.9 and above. Learn more about this here.

Can I upgrade a license after I have already purchased one?

Sure, you can upgrade any time and get a license for a whole year with premium support & unlimited access to the template library. You just need to cover the difference.

What happens to pages created in the free version after I upgrade?

Elementor Pro is an extension of Elementor. After you upgrade to Pro, you can continue just where you left off, without any interruptions. In fact, you’ll be able to leverage your existing pages using the Pro features.

What can I expect in terms of new Pro feature and template releases?

Since our launch, we became known for our frequent feature releases, and plan to keep working hard to deliver new and promising features & templates nearly every week.

Can I transfer the Elementor Pro license key from one domain to another?

Of course! Just deactivate the plugin from the previous domain and activate it on the new one. You can manage it in your account via View Websites > Manage License.

Do you offer a Demo version?

We don’t offer a demo version of Elementor Pro for trial. However, we have a refund policy which lets you cancel your purchase and gets a refund during the first 30 days. So you can try it for a month and then decide if you want to keep it or not.

Why is there a discount on the Agency subscription?

Even though the Elementor Birthday promotion has ended for other Elementor Pro subscription plans, we decided to extend it on our highest tier, which includes VIP support and access to all Expert-level website kits. We simply wanted the plan with the largest number of Pro activations and top features to be offered at a lower price for longer.

Does the Agency subscription discount apply to the upgrades?

Yes! If your license is not expired you can upgrade it.

You will be charged only for the relative part of the period remaining until your renewal date as an upgrade doesn’t give you an extra year. The discount will be applied on that difference, no coupon is needed. 

 You will see your final upgrade + discount price at check-out.

Share it on social networks

Share on facebook
Share on twitter
Share on linkedin
Share on email
Was this article helpful?

Related content

Get Started With Elementor Today

Join millions of professionals who use Elementor to build WordPress websites faster and better than ever before

On this page