{"id":148480,"date":"2025-05-21T15:25:54","date_gmt":"2025-05-21T12:25:54","guid":{"rendered":"https:\/\/elementor.com\/help\/depannage-je-ne-peux-pas-acceder-a-mon-compte\/"},"modified":"2025-05-21T15:25:54","modified_gmt":"2025-05-21T12:25:54","slug":"depannage-je-ne-peux-pas-acceder-a-mon-compte","status":"publish","type":"post","link":"https:\/\/elementor.com\/help\/fr\/depannage-je-ne-peux-pas-acceder-a-mon-compte\/","title":{"rendered":"D\u00e9pannage &#8211; Je ne peux pas acc\u00e9der \u00e0 mon compte"},"content":{"rendered":"\n<p>Il peut arriver, dans de rares occasions, que vous ayez des difficult\u00e9s \u00e0 acc\u00e9der \u00e0 votre compte. Les \u00e9tapes pour retrouver l&rsquo;acc\u00e8s d\u00e9pendent des probl\u00e8mes que vous rencontrez. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mot de passe oubli\u00e9<\/h2>\n\n\n\n<p><strong>Si vous avez oubli\u00e9 le mot de passe de votre compte Elementor<\/strong> :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Sur l&rsquo;\u00e9cran de connexion, s\u00e9lectionnez <strong>Se connecter avec votre email<\/strong>.<br><img fetchpriority=\"high\" decoding=\"async\" width=\"680\" height=\"297\" class=\"wp-image-57994\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/1-click-sign-in-with-email.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/1-click-sign-in-with-email.png 1357w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/1-click-sign-in-with-email-300x131.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/1-click-sign-in-with-email-1024x447.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/1-click-sign-in-with-email-768x336.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><br>L&rsquo;\u00e9cran de connexion appara\u00eet.<br><img decoding=\"async\" width=\"680\" height=\"255\" class=\"wp-image-57995\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/2-click-forgot-password.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/2-click-forgot-password.png 1334w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/2-click-forgot-password-300x113.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/2-click-forgot-password-1024x385.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/2-click-forgot-password-768x288.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Cliquez sur <strong>Mot de passe oubli\u00e9<\/strong>.<br><img decoding=\"async\" width=\"680\" height=\"231\" class=\"wp-image-57996\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/3-enter-email-address.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/3-enter-email-address.png 1333w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/3-enter-email-address-300x102.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/3-enter-email-address-1024x347.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/3-enter-email-address-768x260.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Saisissez l&rsquo;adresse e-mail utilis\u00e9e lors de l&rsquo;inscription de votre compte, puis cliquez sur <strong>R\u00e9initialiser le mot de passe<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Elementor vous enverra un lien par e-mail vous permettant de r\u00e9initialiser votre mot de passe.<br>[callout type=\u00a0\u00bbtip\u00a0\u00bb]Si vous ne recevez pas l&rsquo;e-mail contenant le lien de r\u00e9initialisation du mot de passe, v\u00e9rifiez votre dossier Spam.[\/callout]<\/li>\n<\/ol>\n\n\n\n<p>Si vous ne recevez pas de lien par e-mail, si vous n&rsquo;avez plus acc\u00e8s \u00e0 l&rsquo;e-mail utilis\u00e9 pour cr\u00e9er votre compte ou si vous avez oubli\u00e9 quel e-mail vous avez utilis\u00e9, vous devez soumettre un ticket d&rsquo;assistance. Pour plus de d\u00e9tails, consultez <a href=\"https:\/\/elementor.com\/help\/how-to-submit-a-support-ticket\/#contact-support-if-you-cant-login\">Contacter le support si vous ne pouvez pas vous connecter<\/a>. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2FA ne fonctionne pas<\/h2>\n\n\n\n<p>Pour assurer votre s\u00e9curit\u00e9, Elementor utilise la 2FA (authentification \u00e0 deux facteurs). Cela signifie que vous devrez parfois saisir un code de s\u00e9curit\u00e9 pour acc\u00e9der \u00e0 votre compte. Ce code de s\u00e9curit\u00e9 vous est envoy\u00e9 par e-mail.   <\/p>\n\n\n\n<p><strong>Si vous rencontrez des probl\u00e8mes pour recevoir votre code de s\u00e9curit\u00e9<\/strong> :&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Rendez-vous sur <a href=\"http:\/\/elementor.com\">elementor.com<\/a>.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"459\" class=\"wp-image-57997\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/Chat-icon-in-lower-right.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/Chat-icon-in-lower-right.png 1354w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/Chat-icon-in-lower-right-300x202.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/Chat-icon-in-lower-right-1024x690.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/Chat-icon-in-lower-right-768x518.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n\n\n\n<li>Dans le coin inf\u00e9rieur droit de l&rsquo;\u00e9cran, cliquez sur l&rsquo;ic\u00f4ne de chat.<br><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"461\" class=\"wp-image-57998\" style=\"width: 680px;\" src=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/Click-Im-locked-out-of-my-account.png\" alt=\"\" srcset=\"https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/Click-Im-locked-out-of-my-account.png 1326w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/Click-Im-locked-out-of-my-account-300x203.png 300w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/Click-Im-locked-out-of-my-account-1024x693.png 1024w, https:\/\/elementor.com\/help\/wp-content\/uploads\/2025\/05\/Click-Im-locked-out-of-my-account-768x520.png 768w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/>&nbsp;<\/li>\n\n\n\n<li>Cliquez sur <strong>Je suis bloqu\u00e9(e) hors de mon compte.<\/strong><\/li>\n\n\n\n<li>Suivez les instructions pour acc\u00e9der \u00e0 votre compte<strong>.<\/strong><br>[callout type=\u00a0\u00bbtip\u00a0\u00bb]Si l&rsquo;ic\u00f4ne de chat n&rsquo;appara\u00eet pas, essayez d&rsquo;ouvrir une fen\u00eatre de navigation priv\u00e9e et d&rsquo;acc\u00e9der \u00e0 <a href=\"http:\/\/elementor.com\">Elementor.com<\/a> depuis celle-ci.[\/callout]<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Il peut arriver, dans de rares occasions, que vous ayez des difficult\u00e9s \u00e0 acc\u00e9der \u00e0 votre compte. Les \u00e9tapes pour retrouver l&rsquo;acc\u00e8s d\u00e9pendent des probl\u00e8mes que vous rencontrez. Mot de passe oubli\u00e9 Si vous avez oubli\u00e9 le mot de passe de votre compte Elementor : Si vous ne recevez pas de lien par e-mail, si [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_elementor_kustomer_id":[],"footnotes":""},"categories":[1565],"tags":[1690],"class_list":["post-148480","post","type-post","status-publish","format-standard","hentry","category-accounts-fr","tag-depannage"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>D\u00e9pannage - Je ne peux pas acc\u00e9der \u00e0 mon compte | Elementor<\/title>\n<meta name=\"description\" content=\"Learn everything about D\u00e9pannage - Je ne peux pas acc\u00e9der \u00e0 mon compte in this article from Elementor&#039;s Knowledge Base. Get Elementor tips &amp; more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elementor.com\/help\/fr\/depannage-je-ne-peux-pas-acceder-a-mon-compte\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00e9pannage - Je ne peux pas acc\u00e9der \u00e0 mon compte | Elementor\" \/>\n<meta property=\"og:description\" content=\"Learn everything about D\u00e9pannage - Je ne peux pas acc\u00e9der \u00e0 mon compte in this article from Elementor&#039;s Knowledge Base. 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