We Are Hiring

Remote Customer Support

We are looking for a customer support person with a passion for helping others and technical WordPress skills.
Our ideal candidate is customer driven, always ready to provide remarkable service & support. This is a full time position. 

About Us

We are a team of WordPress designers and developers that are building the future of website design, pixel after pixel, div on top of div. We have hundreds of thousands of happy and loyal customers, and are growing at an amazing rate.

Responsibilities

  • Answer support tickets – You will be responsible for replying to support tickets via HelpScout / FB chat throughout the week
  • Provide superb customer support – Provide clear customer service via different channels, solving technical problems that have to do with WordPress, website design and maintenance.
  • Solve customer problems – Answer a variety of product related questions through our support desk, in a professional, empathetic and courteous way.
  • Answer pre-sale questions – You will help answer any questions potential customers might have. You will also assist in making the right decision concerning buying Elementor.
  • Find out about bugs – Finding and reporting bugs or other issues when they are reported by any of our users.

Requirements

  • Superb level of English
  • Substantial experience with WordPress, and knowledge using plugins
  • CSS & HTML know how
  • Knowledge installing WordPress on Linux servers (FileZilla/DirectAdmin/cPanel)
  • Exceptional courtesy and overall a “people’s person”
  • jQuery, PHP and other coding knowledge – an advantage
  • You have used Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development before
  • You’ve worked with Elementor before
  • You are always polite

How to Apply

Location: Remote

What we need to know:

  • When can you start?
  • What is your experience?
  • What is your salary expectation (USD)?
  • Website / Blog / Social media profile

To apply, send us your resume, with the title “Remote Customer Support” to [email protected]

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