{"id":46679,"date":"2021-01-13T09:17:00","date_gmt":"2021-01-13T09:17:00","guid":{"rendered":"https:\/\/elementor.com\/blog\/?p=46679"},"modified":"2021-01-13T09:17:00","modified_gmt":"2021-01-13T09:17:00","slug":"support-update-2021","status":"publish","type":"post","link":"https:\/\/elementor.com\/blog\/support-update-2021\/","title":{"rendered":"Elementor Support Update"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"46679\" class=\"elementor elementor-46679\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-701355e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"701355e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-752d72b\" data-id=\"752d72b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-422689d8 elementor-widget elementor-widget-text-editor\" data-id=\"422689d8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dear community members,<\/p><p>Having been at <a class=\"wpil_keyword_link\" href=\"https:\/\/elementor.com\/\"   title=\"Elementor\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"1049\">Elementor<\/a> for almost six months, I\u2019d like to personally introduce myself \u2014 I\u2019m Ron Sherill, the Head of Customer Experience. I want to take this opportunity to fill you in on what I&#8217;ve been up to and talk about where we&#8217;re headed.<\/p><p>I arrived at Elementor with the mission to bring our support to a level fitting of the platform and other services we provide. This may not come as a surprise to you, since our support is a pain point for some of our users. We hold ourselves to exacting standards and want to do better.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b10235e elementor-widget elementor-widget-heading\" data-id=\"b10235e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prioritizing Support\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f31b58c elementor-widget elementor-widget-text-editor\" data-id=\"f31b58c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At Elementor, our aim is to empower you, web creators, with all the tools you need to succeed. We know that customer support is an important pillar in that. That\u2019s why, in addition to being prioritized in 2020, improving Elementor support is a company-wide goal for 2021.\u00a0<\/p><p>In 2020 we began to make serious inroads on <strong>improving the response and resolution time<\/strong>. We know these factors have the greatest impact on our users. The key here was to double our support team, while retaining a high quality of response. We will continue to invest in this throughout 2021, as part of a comprehensive support plan. I\u2019ll share some more details below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-602c4e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"602c4e6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d80b93b\" data-id=\"4d80b93b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25775c1 elementor-widget elementor-widget-heading\" data-id=\"25775c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fundamental Efforts To Do Better\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14efb7f elementor-widget elementor-widget-text-editor\" data-id=\"14efb7f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Over the past six months, we have laid down the infrastructure needed to ensure that significant and lasting improvements would be felt by our users.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3b7a13 elementor-widget elementor-widget-heading\" data-id=\"e3b7a13\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Doubling Our Team\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc2e5f elementor-widget elementor-widget-text-editor\" data-id=\"4dc2e5f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Throughout the year, we <strong>doubled our team<\/strong> to meet the 30,000 plus conversations we receive each month. Today, 70 employees are spread across 19 countries and offer global coverage. I\u2019d like to introduce you to some of them below. <a href=\"#team\">Take a look!<\/a><\/p>\n<p>Over 2021, we will continue to expand the team further, with an aim to double it again by the end of the year. The full restructure will be rolled out, along with new technologies and tools we are implementing, so there is a lot to look forward to.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed2977e elementor-widget elementor-widget-heading\" data-id=\"ed2977e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Advanced Helpdesk Software\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5bd34 elementor-widget elementor-widget-text-editor\" data-id=\"8e5bd34\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We identified and began to switch to a superior Customer Experience helpdesk software, to allow for advanced customer personalization, measurement data and a more streamlined workflow.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5425a6c elementor-widget elementor-widget-heading\" data-id=\"5425a6c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Investing in Our Agents\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d66580d elementor-widget elementor-widget-text-editor\" data-id=\"d66580d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We developed an academy for support agents, and are building a smarter, more agile structure. The restructure will take us from a flat team to a tiered system, with dedicated leaders managing our regional teams. Coupled with the new support platform, we are streamlining our response, so that your conversations will get to the right person, at the right time, and quicker than before.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d972758 elementor-widget elementor-widget-heading\" data-id=\"d972758\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Deepening Communication Between Support and Product\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f75e039 elementor-widget elementor-widget-text-editor\" data-id=\"f75e039\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the past few months, we have considerably strengthened communication between our customer experience and product teams, to make sure your feedback fixes issues and also help produce new features you need.&nbsp;<span>Most notably,&nbsp;<\/span><span>we are building a new team that will be the linking unit between Elementor\u2019s users and our product development.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2ae2d9 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2ae2d9\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-24a018f\" data-id=\"24a018f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c00c1c1 elementor-widget__width-auto elementor-widget-mobile__width-auto elementor-widget elementor-widget-heading\" data-id=\"c00c1c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Results Since September<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf43cc elementor-widget__width-auto elementor-hidden-phone elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"fdf43cc\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"38\" height=\"64\" viewBox=\"0 0 38 64\" fill=\"none\"><path d=\"M22.598 28.5313C20.7645 26.7921 20.0233 22.0515 19.5018 18.8684C18.9803 15.6853 18.8983 0 18.8983 0C18.8983 0 18.7475 15.5847 18.5015 18.8684C18.2588 22.0872 17.2387 26.7921 15.4053 28.5313C13.5719 30.2705 10.7414 32.0973 0 32.0973C0 32.0973 10.9776 32.3245 14.4673 35.076C17.6126 37.5583 18.0128 41.7506 18.0128 41.7506C18.0128 41.7506 18.836 52.2766 18.8983 63.9968C18.8983 52.8607 19.9872 41.7506 19.9872 41.7506C19.9872 41.7506 20.3874 37.5583 23.5327 35.076C27.0224 32.3212 38 32.0973 38 32.0973C27.2586 32.0973 24.4314 30.2738 22.598 28.5313Z\" fill=\"#46F2B6\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4034451 elementor-widget elementor-widget-text-editor\" data-id=\"4034451\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our efforts seem to bear fruit, as seen by the stats below.\u00a0<\/p><ul><li>The first response measure to you, our users, is now two times faster than it was in September<\/li><li>The resolution time, meaning the time it takes to solve a user conversation, is also twice as fast as it was then<\/li><li>Our customer satisfaction score went up by 13%, indicating that our efforts are beginning to be felt<\/li><\/ul><div>These stats are encouraging, especially considering the significant growth in our user base and the 25% increase in number of received tickets we experience through 2020.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-409e1d5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"409e1d5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e4098cc\" data-id=\"e4098cc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dee03c1 elementor-widget elementor-widget-heading\" data-id=\"dee03c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Looking Ahead\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f068e3e elementor-widget elementor-widget-text-editor\" data-id=\"f068e3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>One of my hobbies is taking part in archery tournaments. I am sharing this, since for me, leading the support team has a lot to do with staying on target. Our target is in sight and we will keep on pushing to do better, so you can benefit from a consistently improving service.<\/p><p>We still have a way to go, but we will work hard, and not rest until Elementor offers not only the best editor in the world, but it also gives you, our users, the leading support to match.\u00a0<\/p><p><b>I will be sure to update you of our progress, so watch out for my blog post 3 months from now. In the meantime, as always, we are happy to hear from you. Please feel free to write your feedback or suggestions in the comments below.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2587761 elementor-widget elementor-widget-text-editor\" data-id=\"2587761\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Meet Our Awesome Support Team!<\/strong><\/p><p>Our plans to improve support would not be possible without the stellar support team at Elementor.\u00a0<\/p><p>I want to introduce you to some of the people behind the ticket replies. Go ahead and hover over the image, to get to know more about the people behind Elementor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43a834a elementor-widget elementor-widget-menu-anchor\" data-id=\"43a834a\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"team\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e7ba784 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e7ba784\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-461b9ae\" data-id=\"461b9ae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c333e9 elementor-cta--skin-cover elementor-cta--valign-bottom elementor-cta--sequenced-animation elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"4c333e9\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NDY2OTYsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/elementor.com\/blog\/wp-content\/uploads\/2021\/01\/Nancy-Walters.jpg);\" role=\"img\" aria-label=\"Nancy Walters\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default elementor-animated-item--fade-in\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"37\" height=\"35\" viewBox=\"0 0 37 35\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"36\" height=\"34\" fill=\"#46F2B6\" stroke=\"#010051\"><\/rect><path d=\"M26 13V25H14\" stroke=\"#010051\"><\/path><path d=\"M11 10L26 25\" stroke=\"#010051\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\tNancy Walters\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\tGet to know Nancy\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-405e99c\" data-id=\"405e99c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9548f74 elementor-cta--skin-cover elementor-cta--valign-bottom elementor-cta--sequenced-animation elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"9548f74\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NDY3MTksInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/elementor.com\/blog\/wp-content\/uploads\/2021\/01\/Lavi-Gavriel-Azovi-1.png);\" role=\"img\" aria-label=\"Lavi Gavriel Azovi\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default elementor-animated-item--fade-in\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"37\" height=\"35\" viewBox=\"0 0 37 35\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"36\" height=\"34\" fill=\"#46F2B6\" stroke=\"#010051\"><\/rect><path d=\"M26 13V25H14\" stroke=\"#010051\"><\/path><path d=\"M11 10L26 25\" stroke=\"#010051\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\tLavi Gavriel Azovi\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\tGet to know Lavi\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-911348f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"911348f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-846e641\" data-id=\"846e641\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce34c3b elementor-cta--skin-cover elementor-cta--valign-bottom elementor-cta--sequenced-animation elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"ce34c3b\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NDY3MzQsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/elementor.com\/blog\/wp-content\/uploads\/2021\/01\/nadav-chomed-3.png);\" role=\"img\" aria-label=\"nadav-chomed\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default elementor-animated-item--fade-in\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"37\" height=\"35\" viewBox=\"0 0 37 35\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"36\" height=\"34\" fill=\"#46F2B6\" stroke=\"#010051\"><\/rect><path d=\"M26 13V25H14\" stroke=\"#010051\"><\/path><path d=\"M11 10L26 25\" stroke=\"#010051\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\tNadav Chomed\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\tGet to know Nadav\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5c192a2\" data-id=\"5c192a2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-afdd6e7 elementor-cta--skin-cover elementor-cta--valign-bottom elementor-cta--sequenced-animation elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"afdd6e7\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NDY3MzgsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/elementor.com\/blog\/wp-content\/uploads\/2021\/01\/Amit-Frenkel-1.png);\" role=\"img\" aria-label=\"Amit Frenkel\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default elementor-animated-item--fade-in\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"37\" height=\"35\" viewBox=\"0 0 37 35\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"36\" height=\"34\" fill=\"#46F2B6\" stroke=\"#010051\"><\/rect><path d=\"M26 13V25H14\" stroke=\"#010051\"><\/path><path d=\"M11 10L26 25\" stroke=\"#010051\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\t Amit Frenkel\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\tGet to know Amit\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b90fd24 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b90fd24\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cc80ae8\" data-id=\"cc80ae8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ced94d elementor-cta--skin-cover elementor-cta--valign-bottom elementor-cta--sequenced-animation elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"1ced94d\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NDY3NDIsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/elementor.com\/blog\/wp-content\/uploads\/2021\/01\/Ahmad-Mansoor.png);\" role=\"img\" aria-label=\"Ahmad Mansoor\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default elementor-animated-item--fade-in\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"37\" height=\"35\" viewBox=\"0 0 37 35\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"36\" height=\"34\" fill=\"#46F2B6\" stroke=\"#010051\"><\/rect><path d=\"M26 13V25H14\" stroke=\"#010051\"><\/path><path d=\"M11 10L26 25\" stroke=\"#010051\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\tMansoor Ahmad\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\tGet to know Mansoor\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-247601e\" data-id=\"247601e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee2357a elementor-cta--skin-cover elementor-cta--valign-bottom elementor-cta--sequenced-animation elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"ee2357a\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NDY3NTAsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/elementor.com\/blog\/wp-content\/uploads\/2021\/01\/Sandra-Abreu.png);\" role=\"img\" aria-label=\"Sandra Abreu\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default elementor-animated-item--fade-in\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"37\" height=\"35\" viewBox=\"0 0 37 35\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"36\" height=\"34\" fill=\"#46F2B6\" stroke=\"#010051\"><\/rect><path d=\"M26 13V25H14\" stroke=\"#010051\"><\/path><path d=\"M11 10L26 25\" stroke=\"#010051\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\tSandra Abreu\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\tGet to know Sandra\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b09875 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b09875\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9b6f6db\" data-id=\"9b6f6db\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eae3b81 elementor-cta--skin-cover elementor-cta--valign-bottom elementor-cta--sequenced-animation elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"eae3b81\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NDY3NTMsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/elementor.com\/blog\/wp-content\/uploads\/2021\/01\/Cristian-Andres-Ladino-Pena.png);\" role=\"img\" aria-label=\"Cristian Andres Ladino Pe\u00f1a\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default elementor-animated-item--fade-in\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"37\" height=\"35\" viewBox=\"0 0 37 35\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"36\" height=\"34\" fill=\"#46F2B6\" stroke=\"#010051\"><\/rect><path d=\"M26 13V25H14\" stroke=\"#010051\"><\/path><path d=\"M11 10L26 25\" stroke=\"#010051\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\tCristian Andres Ladino Pe\u00f1a\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\tGet to know Cristian\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4279246\" data-id=\"4279246\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3b44cb elementor-cta--skin-cover elementor-cta--valign-bottom elementor-cta--sequenced-animation elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"f3b44cb\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NDY3NTYsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/elementor.com\/blog\/wp-content\/uploads\/2021\/01\/Jose-Agustin-Hadad.png);\" role=\"img\" aria-label=\"Jose Agustin Hadad\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default elementor-animated-item--fade-in\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"37\" height=\"35\" viewBox=\"0 0 37 35\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"36\" height=\"34\" fill=\"#46F2B6\" stroke=\"#010051\"><\/rect><path d=\"M26 13V25H14\" stroke=\"#010051\"><\/path><path d=\"M11 10L26 25\" stroke=\"#010051\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\tJose Agustin Hadad\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item elementor-animated-item--fade-in\">\n\t\t\t\t\t\tGet to know Jose\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3673be3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3673be3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dab3283\" data-id=\"dab3283\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In this post, I want to share some of our ongoing measures to upscale our support, as well as the results we are already seeing.<\/p>\n","protected":false},"author":1888765,"featured_media":47381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[19],"tags":[79],"marketing_persona":[74],"marketing_intent":[49],"class_list":["post-46679","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-build"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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